PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about VCA Animal Hospital and Banfield Pet Hospital as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

VCA Animal Hospital
Banfield Pet Hospital

VCA Animal Hospital and Banfield Pet Hospital Overview

Total reviews 442 1730
Company responses 0 0
Issues resolved 1 5

VCA Animal Hospital and Banfield Pet Hospital Consumer Ratings

Rank
34 out of 378 in Pet Medicine and Veterinary Clinics category
44 out of 378 in Pet Medicine and Veterinary Clinics category
Customer service
32 in category
38 in category
Price Affordability
47 in category
44 in category
Product or Service Quality
26 in category
33 in category
Website
40 in category
42 in category

VCA Animal Hospital and Banfield Pet Hospital Rating Details

Customer service
1.9 (134 reviews)
1.6 (347 reviews)
Reviewer's quote

... was Kenny, he proceeded to tell me the number was to the rebate center and he could not help he with Iogging into site and gave me another number that was to customer service for VCA Care CLub. Turns out that was jus the 800# to get you to a local VCA location once you put in your zip code. So, I called back, this time got another rep who w...

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... and warn everyone to not take your pets there because if something happened the first thing they will do is pass you onto another Vet and tell you to contact customer service Horrible service and no standards for the live of the animals they assist. ....

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Price Affordability
1.6 (114 reviews)
1.8 (291 reviews)
Reviewer's quote

...We were given the high end price to admit him for flushing, etc, as over 3k, then the low end of flushing, meds, home, for around 800. We had no choice but to opt to take the second plan, after being told "no payment plan, borrow from friends/family". We were told about a 95% chance of survival...

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She said well that's what the price will be for him to be seen today. How in the *** would one know this without even! Seeing him,? She basically told me everything she could to deter me from having him seen, a few days later not mentioning your vetenarian's name she told me she was quiting she...

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Product or Service Quality
1.9 (113 reviews)
1.6 (333 reviews)
Reviewer's quote

...I am not interested in paying for a double service with VCA and Med Vet. I hope to hear back about a prompt cancellation. Luisa Echeverri VCA causeway Metairie LA..

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I called Banfield and was told the new service they were using did not provide name plates for the boxes that house the pet's remains. Next I called the company that actually did the cremation and was informed that they provide brass name plates for all of their customers EXCEPT for Banfield. They...

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Website
2.2 (109 reviews)
2.2 (288 reviews)
Reviewer's quote

The specifics are on their website at https://vcahospitals. com/becker/hospital/client-programs/vca-care-club The fine print under dental cleaning for canines says _________________________________________ INCLUDED IN SENIOR PAWS+ ONLY) Continued oral health can help keep your pet healthy in their...

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...I did get an email with a survey which I complained, haven't hear back, I have also filed a complaint on their website, as well as BBB and consumer affairs with no luck..

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VCA Animal Hospital and Banfield Pet Hospital Pros and Cons

Pros
  • Personal care and attention
  • Veterinarian
  • Would highly recommend
  • Some of the staff and one doctor
  • Onsite employees
  • I both like and dislike
Cons
  • Unprofessional comments
  • Pricing
  • Overcharging
  • Overcharging for services
  • Exploitation of services
  • Exploitation of finances

VCA Animal Hospital and Banfield Pet Hospital Most Positive Reviews

Top rated reviews
5

With a slight emergency at hand- we needed a local vet quickly. We are blessed to find Beth and the team at VCA. We were...

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5

To everyone that thinks "oh, this problem is all Banfield's fault," let's look at some number. Banfield saw 2.3 MILLION...

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5

We had a 9year old pit bull who had testicular cancer. He burst his tumor opened and our vet would not see him until the...

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5

I take my 3 dogs to the Newbury Park location in California. I only have Dr. An take of my dogs. Every time I go there...

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VCA Animal Hospital and Banfield Pet Hospital Most Critical Reviews

Lowest rated reviews
1

Run don't walk away from this horrible facility. Someone threw a kitten over my fence at Christmas and I rushed her to...

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1

I second your emotions right now! I am furious about the treatment of Princess Rose. The Wellness Plan is well, trash. P...

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1

VCA Alexandria Virginia Animal Hospital Emergency rooms forced me to euthanize my poor little MinPin. 16 hours and...

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1

We purchased the Wellness Plan for our new puppy. Low monthly payments, free office visits....sounded really appealing....

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VCA Animal Hospital and Banfield Pet Hospital Latest Reviews

Recent published reviews
1

Yoda in for nail trim hours later YODA could not walk...took him back hours later spinal injury they caused days later...

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No votes

I was with them for 13 years with my dog. I think they have become steadily more corporate. I had to euthanize my dog...

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1

vca animal hospital is a joke..still til this day nothing from them for the way my sweet yoda was treated.they are...

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1

On 9/9/2020, my son and I said goodbye to our 15 year old American Eskimo (dog). We selected the box for her ashes and p...

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VCA Animal Hospital and Banfield Pet Hospital Products and Services

Most reviewed product and services
  • Vca Animal Hospital Pet Medical Service (143 reviews)
  • Vca Animal Hospital Customer Care (15 reviews)
  • Vca Animal Hospital Careclub Wellness Plan (15 reviews)
  • Banfield Pet Hospital Pet Medical Service (505 reviews)
  • Banfield Pet Hospital Wellness Plan (400 reviews)
  • Banfield Pet Hospital Pet Vaccination (136 reviews)