PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about VCA Animal Hospital and Banfield Pet Hospital as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

VCA Animal Hospital
Banfield Pet Hospital

VCA Animal Hospital and Banfield Pet Hospital Overview

Total reviews
409
1688
Company responses
0
0
Issues resolved
1
5

Banfield Pet Hospital was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 1688 reviews. It is 1279 reviews more than VCA Animal Hospital received since Feb 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with VCA Animal Hospital customer support team and Banfield Pet Hospital customer service.

VCA Animal Hospital and Banfield Pet Hospital Consumer Ratings

Rank
32 out of 496 in Pet Medicine and Veterinary Clinics category
42 out of 496 in Pet Medicine and Veterinary Clinics category
Customer service
22 in category
35 in category
Price Affordability
37 in category
36 in category
Product or Service Quality
21 in category
32 in category

According to consumer ratings and reviews, VCA Animal Hospital ranks 10 points higher in the Pet Medicine and Veterinary Clinics category than Banfield Pet Hospital. People gave VCA Animal Hospital 2.1 stars for Customer service criterion in Pet Medicine and Veterinary Clinics category and it is 90 points higher than the worst rated brand in this category. At the same time, Banfield Pet Hospital was rated 1.6 stars for Customer service criterion in this category and it is 77 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Banfield Pet Hospital has a higher rating than VCA Animal Hospital. Regarding Product or Service Quality criterion, consumers gave VCA Animal Hospital 2 stars and it is 81% greater than other in category. Banfield Pet Hospital however was rated 1.6 stars and it is 71% greater than other in category.

VCA Animal Hospital and Banfield Pet Hospital Rating Details

Customer service
2.1 (111 reviews)
1.6 (328 reviews)
Reviewer's quote

Hi Why do all VCA Animal Hospitals charges more for the same services at another VCA Animal Hospital that is located within less than five miles of each other in the same State? These are very unfair practices for the consumer and VCA corporate needs to provide more customer satisfaction practices..

fara

SHORT AS POSSIBLE ! I ADOPTRED MY SHIH TZU FROM THE HUMANE SOCIETY IN TAMPA. I KNOW SHERRY SILK, CHIEF EXECUTIVE OFFICER I ADOPTED SKIPPY AND HAD ALL HIS TEST AND WAS IN EXCELLENT HEALTH , HE WAS 1 YR. OLD WHEN I ADOPTED HIM MARCH 2018. I TAKE EXCELLENT CARE OF HIM, GOOD FOOD AND VITAMINS. I NEEDED...

PissedConsumer1671829
Price Affordability
1.7 (97 reviews)
1.8 (271 reviews)
Reviewer's quote

They don't care what you're animal is going through, all they care about is the money they can get out of you !!! They nickel and dim you !!!! and when you can't afford the price they want, they say well there's nothing we can do go check other vets..

Tiffany H

...They finally saw that BUT THE PRICE DIDNT CHANGE. I STILL OWE 600. 60...

Gayle J
Product or Service Quality
2 (95 reviews)
1.6 (315 reviews)
Reviewer's quote

Staff is cold. All about the money. Their the reason I'm not getting dogs any more. Had a dog in liver failure and they milked me for tons of money instead of telling me to put him down. Had to put him down. All about the money not your pet.

PissedConsumer1727972

published review 9/23/19 I had signed up for the “Wellness Plan” when I first got my service dog thinking having the ability to see a vet regularly was good for a dog that was working a job. I have no clue what happened but I dropped off my happy, loving and confident dog for a teeth cleaning and...

Heather P

VCA Animal Hospital and Banfield Pet Hospital Pros and Cons

Pros
  • Personal care and attention
  • Veterinarian
  • Would highly recommend
  • Some of the staff and one doctor
  • Onsite employees
  • I both like and dislike
Cons
  • Pricing
  • Overcharging
  • Unprofessional comments
  • Overcharging for services
  • Exploitation of services
  • Exploitation of finances

VCA Animal Hospital and Banfield Pet Hospital Most Positive Reviews

Top rated reviews
5

With a slight emergency at hand- we needed a local vet quickly. We are blessed to find Beth and the team at VCA. We were...

5

To everyone that thinks "oh, this problem is all Banfield's fault," let's look at some number. Banfield saw 2.3 MILLION...

VCA Animal Hospital and Banfield Pet Hospital Most Critical Reviews

Lowest rated reviews
1

Run don't walk away from this horrible facility. Someone threw a kitten over my fence at Christmas and I rushed her to...

1

I second your emotions right now! I am furious about the treatment of Princess Rose. The Wellness Plan is well, trash. P...

VCA Animal Hospital and Banfield Pet Hospital Latest Reviews

Recent published reviews
1

Staff is cold. All about the money. Their the reason I'm not getting dogs any more. Had a dog in liver failure and they...

Read all 409 reviews

My dog had to be put down because Banfield in Oceanside NY , gave him too many injections at one time. Booster shot,...

Read all 1688 reviews

VCA Animal Hospital and Banfield Pet Hospital Products and Services

Most reviewed product and services
  • Vca Animal Hospital Pet Medical Service (142 reviews)
  • Vca Animal Hospital Careclub Wellness Plan (14 reviews)
  • Vca Animal Hospital Veterinarian (11 reviews)
  • Banfield Pet Hospital Pet Medical Service (502 reviews)
  • Banfield Pet Hospital Wellness Plan (399 reviews)
  • Banfield Pet Hospital Pet Vaccination (135 reviews)