PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Banfield Pet Hospital and VCA Animal Hospitals as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Banfield Pet Hospital
VCA Animal Hospitals

Banfield Pet Hospital and VCA Animal Hospitals Overview

Total reviews 1894 502
Company responses 0 0
Issues resolved 7 2

Banfield Pet Hospital and VCA Animal Hospitals Consumer Ratings

Rank
45 out of 366 in Pet Medicine and Veterinary Clinics category
44 out of 366 in Pet Medicine and Veterinary Clinics category
Customer service
49 in category
36 in category
Product or Service Quality
44 in category
36 in category
Price Affordability
50 in category
54 in category
Location
30 in category
29 in category

Banfield Pet Hospital and VCA Animal Hospitals Rating Details

Customer service
1.6
(437 reviews)
1.9
(169 reviews)
Reviewer's quote

Banfield has serious issues between the store fronts and their customer service. They placed me into collections even though I updated my credit card, address and email address! They never updated my information Billing keeps using addresses that were old and old email addresses. I never ever...

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...The customer service lacks as well. If you check reviews of different VCA animal hospitals you can clearly see the complaints and poor reviews..

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Product or Service Quality
1.6
(422 reviews)
1.8
(150 reviews)
Reviewer's quote

...i finally got a call from chief vet for Banfield stating "they have made a mistake and are aware of bad reputation , bad reviews, issues with customer service and are working on it and will try to resolve this situation". Furthermore, my experience is not an isolated incident. COUNTLESS NEGATIVE reviews...

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...Since then the quality of service has declined, at least with this very failed visit. We were being sent for an ELECTIVE surgery but being told this was IMPERATIVE for a blockage. Two totally conflicting diagnosis...

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Price Affordability
1.8
(378 reviews)
1.6
(149 reviews)
Reviewer's quote

...This all happened because I listened to your doctors and my cat and my family are paying the price for your companies negligence. If they would have once looked into his mouth, they would've found the problem. But they never did...

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...of a pancreatic disorder and oked it 1 more time at the higher price so I bought it . My GSD is 12 + yrs old ..

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Location
2.8
(376 reviews)
2.9
(127 reviews)
Reviewer's quote

...Banfield should lose their license and never be allowed to reopen this location again..

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Took our dog in for a skin infection and ear infection that we clearly told them was the problem when we called the location in Colorado Springs. They could plainly see the problem of our dog and we knew what it was because he had it before. They never offered the one test they stated they had no...

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Banfield Pet Hospital and VCA Animal Hospitals Pros and Cons

Pros
  • I both like and dislike
  • Some of the staff and one doctor
  • Onsite employees
  • Personal care and attention
  • Veterinarian
  • Vets
Cons
  • Overcharging for services
  • Exploitation of services
  • Exploitation of finances
  • Unnecessary procedures
  • Unprofessional comments
  • Pricing

Banfield Pet Hospital and VCA Animal Hospitals Most Positive Reviews

Top rated reviews
5

That wasnt my money in my account ineed it out back on my card please thank you iforgot to turn my card off

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5

With a slight emergency at hand- we needed a local vet quickly. We are blessed to find Beth and the team at VCA. We were...

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5

Hello ;; so I'm overwhelmed over this and the reaction she got again . But not going to waddle over it i had to buy...

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5

We had a 9year old pit bull who had testicular cancer. He burst his tumor opened and our vet would not see him until the...

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Banfield Pet Hospital and VCA Animal Hospitals Most Critical Reviews

Lowest rated reviews
1

Dr. Zabell of Banfield corporate called to “talk” today-they wouldn’t discuss my pet that they admitted in writing...

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1

I paid the outrageous price for pain medicine($80.00 for 1ml)! It was not even pain medicine it was tested and turned...

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1

Took my dog here for his check up and the so called vet spent most of her time talking me into the wellness plan. She...

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1

Our dog got hit by a car late at night. The vca in Albuquerque was the only place open. They charged us $125 just to...

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Banfield Pet Hospital and VCA Animal Hospitals Latest Reviews

Recent published reviews
1

I signed up for the Banfield Plan and took my beautiful 8 year old Rottweiler for a wellness checkup on 2/17//24.
After h...

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No votes

Adopted a female puppy from Dallas shelter. She's been spayed and she needed to be seen. Vet Dr. Said she's perfect....

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1.9

Banfield hospital is nationwide. That is why I started with them for my fur baby 10 years ago. I've had good and bad...

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1.3

My puppy threw up one evening and had diarrhea the next day. I took him to VCA (Kapolei, Hawaii).
I expected an exam and...

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