PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Banfield Pet Hospital and VCA Animal Hospital as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Banfield Pet Hospital
VCA Animal Hospital

Banfield Pet Hospital and VCA Animal Hospital Overview

Total reviews
1687
409
Company responses
0
0
Issues resolved
5
1

Banfield Pet Hospital was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 1687 reviews. It is 1278 reviews more than VCA Animal Hospital received since Feb 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Banfield Pet Hospital customer support team and VCA Animal Hospital customer service.

Banfield Pet Hospital and VCA Animal Hospital Consumer Ratings

Rank
42 out of 496 in Pet Medicine and Veterinary Clinics category
31 out of 496 in Pet Medicine and Veterinary Clinics category
Customer service
35 in category
22 in category
Product or Service Quality
31 in category
20 in category
Location
26 in category
19 in category

According to consumer ratings and reviews, VCA Animal Hospital ranks 11 points higher in the Pet Medicine and Veterinary Clinics category than Banfield Pet Hospital. People gave Banfield Pet Hospital 1.6 stars for Customer service criterion in Pet Medicine and Veterinary Clinics category and it is 78 points higher than the worst rated brand in this category. At the same time, VCA Animal Hospital was rated 2.1 stars for Customer service criterion in this category and it is 91 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that VCA Animal Hospital has a higher rating than Banfield Pet Hospital. Regarding Location criterion, consumers gave Banfield Pet Hospital 2.9 stars and it is 77% greater than other in category. VCA Animal Hospital however was rated 3 stars and it is 83% greater than other in category.

Banfield Pet Hospital and VCA Animal Hospital Rating Details

Customer service
1.6 (328 reviews)
2.1 (111 reviews)
Reviewer's quote

SHORT AS POSSIBLE ! I ADOPTRED MY SHIH TZU FROM THE HUMANE SOCIETY IN TAMPA. I KNOW SHERRY SILK, CHIEF EXECUTIVE OFFICER I ADOPTED SKIPPY AND HAD ALL HIS TEST AND WAS IN EXCELLENT HEALTH , HE WAS 1 YR. OLD WHEN I ADOPTED HIM MARCH 2018. I TAKE EXCELLENT CARE OF HIM, GOOD FOOD AND VITAMINS. I NEEDED...

PissedConsumer1671829

Hi Why do all VCA Animal Hospitals charges more for the same services at another VCA Animal Hospital that is located within less than five miles of each other in the same State? These are very unfair practices for the consumer and VCA corporate needs to provide more customer satisfaction practices..

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Product or Service Quality
1.6 (315 reviews)
2 (95 reviews)
Reviewer's quote

published review 9/23/19 I had signed up for the “Wellness Plan” when I first got my service dog thinking having the ability to see a vet regularly was good for a dog that was working a job. I have no clue what happened but I dropped off my happy, loving and confident dog for a teeth cleaning and...

Heather P

Staff is cold. All about the money. Their the reason I'm not getting dogs any more. Had a dog in liver failure and they milked me for tons of money instead of telling me to put him down. Had to put him down. All about the money not your pet.

PissedConsumer1727972
Location
2.9 (276 reviews)
3 (85 reviews)
Reviewer's quote

He was able to diagnose my dog woth his thyriod condition after spending large amounts of money on tests at the previous location. I feel that I spend so much money on uneccessary tests everytime I go in because the doctors make things sounds so serious and that my dog cannot live without this or...

PissedConsumer1556958

I’ve been re-ordering Simparica from my VCA location for several years without having to take my dog for a checkup prior to obtaining the flea/tick medication. Today, I discovered that Chewy. com offers the same product online (saving me a trip to the vet) for $18 less than VCA...

Doreen S

Banfield Pet Hospital and VCA Animal Hospital Pros and Cons

Pros
  • Some of the staff and one doctor
  • Onsite employees
  • I both like and dislike
  • Personal care and attention
  • Veterinarian
  • Would highly recommend
Cons
  • Overcharging for services
  • Exploitation of services
  • Exploitation of finances
  • Pricing
  • Overcharging
  • Unprofessional comments

Banfield Pet Hospital and VCA Animal Hospital Most Positive Reviews

Top rated reviews
5

To everyone that thinks "oh, this problem is all Banfield's fault," let's look at some number. Banfield saw 2.3 MILLION...

5

With a slight emergency at hand- we needed a local vet quickly. We are blessed to find Beth and the team at VCA. We were...

Banfield Pet Hospital and VCA Animal Hospital Most Critical Reviews

Lowest rated reviews
1

I second your emotions right now! I am furious about the treatment of Princess Rose. The Wellness Plan is well, trash. P...

1

Run don't walk away from this horrible facility. Someone threw a kitten over my fence at Christmas and I rushed her to...

Banfield Pet Hospital and VCA Animal Hospital Latest Reviews

Recent published reviews
4.4

I wanted to adjust what wellness plan I have. But I can't do it in atop, on line, or on the phone mid plan. I have to...

Read all 1687 reviews
1

Staff is cold. All about the money. Their the reason I'm not getting dogs any more. Had a dog in liver failure and they...

Read all 409 reviews

Banfield Pet Hospital and VCA Animal Hospital Products and Services

Most reviewed product and services
  • Banfield Pet Hospital Pet Medical Service (502 reviews)
  • Banfield Pet Hospital Wellness Plan (398 reviews)
  • Banfield Pet Hospital Pet Vaccination (135 reviews)
  • Vca Animal Hospital Pet Medical Service (142 reviews)
  • Vca Animal Hospital Careclub Wellness Plan (14 reviews)
  • Vca Animal Hospital Veterinarian (11 reviews)