PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Banfield Pet Hospital and VCA Animal Hospital as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Banfield Pet Hospital
VCA Animal Hospital

Banfield Pet Hospital and VCA Animal Hospital Overview

Total reviews
1710
426
Company responses
0
0
Issues resolved
5
1

Banfield Pet Hospital and VCA Animal Hospital Consumer Ratings

Rank
43 out of 366 in Pet Medicine and Veterinary Clinics category
33 out of 366 in Pet Medicine and Veterinary Clinics category
Customer service
37 in category
22 in category
Product or Service Quality
32 in category
26 in category
Location
27 in category
26 in category
Website
42 in category
40 in category

Banfield Pet Hospital and VCA Animal Hospital Rating Details

Customer service
1.6 (336 reviews)
2 (122 reviews)
Reviewer's quote

Baines may perform surgery frequently, I am dissapointed in the customer service I received and will not be utilizing Banfield service for this surgery as I do not trust the quality care my dog would recieve. I will speak about the service I recieved to others friends and family whom I know who...

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... was Kenny, he proceeded to tell me the number was to the rebate center and he could not help he with Iogging into site and gave me another number that was to customer service for VCA Care CLub. Turns out that was jus the 800# to get you to a local VCA location once you put in your zip code. So, I called back, this time got another rep who w...

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Product or Service Quality
1.6 (325 reviews)
2 (102 reviews)
Reviewer's quote

...If you are serious about quality operations, you will call me. You should be glad that I am taking the time to write this letter. Sincerely Don Frix..

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I highly recommend NO ONE VISIT THIS PLACE! On top of their poor service, terrible communication, and a failure to deliver a paw print of my late dog, they had the AUDACITY to charge $600 to READ the results of a test!! That was on top of the $4000 they charged for care that lasted less than 24...

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Location
2.9 (284 reviews)
2.9 (91 reviews)
Reviewer's quote

He was able to diagnose my dog woth his thyriod condition after spending large amounts of money on tests at the previous location. I feel that I spend so much money on uneccessary tests everytime I go in because the doctors make things sounds so serious and that my dog cannot live without this or...

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May 9th I call and ask for her body I was told she had already been sent to be cremated, I found out that the other location that does the cremations picks up on Monday and Thursday and I also found out at the other location they let people in just one person to view the doctor putting the animals...

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Website
2.2 (281 reviews)
2.2 (96 reviews)
Reviewer's quote

...I did get an email with a survey which I complained, haven't hear back, I have also filed a complaint on their website, as well as BBB and consumer affairs with no luck..

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I have had issues with Heather before, but she apologized for her rudeness. This was before Champions Northwest Animal Clinic was acquired by VCA. For the past, at least 10 years, we have used Champions Northwest Animal Clinic in Spring, Texas for our kitties; and until Heather was hired there, we...

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Banfield Pet Hospital and VCA Animal Hospital Pros and Cons

Pros
  • Some of the staff and one doctor
  • Onsite employees
  • I both like and dislike
  • Personal care and attention
  • Veterinarian
  • Would highly recommend
Cons
  • Overcharging for services
  • Exploitation of services
  • Exploitation of finances
  • Pricing
  • Veterinarian
  • Unprofessional comments

Banfield Pet Hospital and VCA Animal Hospital Most Positive Reviews

Top rated reviews
5

To everyone that thinks "oh, this problem is all Banfield's fault," let's look at some number. Banfield saw 2.3 MILLION...

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5

With a slight emergency at hand- we needed a local vet quickly. We are blessed to find Beth and the team at VCA. We were...

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5

I take my 3 dogs to the Newbury Park location in California. I only have Dr. An take of my dogs. Every time I go there...

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5

We had a 9year old pit bull who had testicular cancer. He burst his tumor opened and our vet would not see him until the...

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Banfield Pet Hospital and VCA Animal Hospital Most Critical Reviews

Lowest rated reviews
1

I second your emotions right now! I am furious about the treatment of Princess Rose. The Wellness Plan is well, trash. P...

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1

Run don't walk away from this horrible facility. Someone threw a kitten over my fence at Christmas and I rushed her to...

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1

We purchased the Wellness Plan for our new puppy. Low monthly payments, free office visits....sounded really appealing....

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1

VCA Alexandria Virginia Animal Hospital Emergency rooms forced me to euthanize my poor little MinPin. 16 hours and...

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Banfield Pet Hospital and VCA Animal Hospital Latest Reviews

Recent published reviews
1

I wrote an review already about this horrible place called Ban field that killed my baby Vida. I am praying for this pla...

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2.6

I have had issues with Heather before, but she apologized for her rudeness. This was before Champions Northwest Animal C...

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No votes

I do not own dog anymore

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1

Regular customers for many years.Treating nonclient animals before long time standing clients.

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Banfield Pet Hospital and VCA Animal Hospital Products and Services

Most reviewed product and services
  • Banfield Pet Hospital Pet Medical Service (504 reviews)
  • Banfield Pet Hospital Wellness Plan (400 reviews)
  • Banfield Pet Hospital Pet Vaccination (135 reviews)
  • Vca Animal Hospital Pet Medical Service (143 reviews)
  • Vca Animal Hospital Careclub Wellness Plan (15 reviews)
  • Vca Animal Hospital Veterinarian (13 reviews)