PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Banfield Pet Hospital and Trupanion Pet Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Banfield Pet Hospital
Trupanion Pet Insurance

Banfield Pet Hospital and Trupanion Pet Insurance Overview

Total reviews
1688
50
Company responses
0
0
Issues resolved
5
0

Banfield Pet Hospital was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 1688 reviews. It is 1638 reviews more than Trupanion Pet Insurance received since Aug 28, 2011.

Banfield Pet Hospital and Trupanion Pet Insurance Consumer Ratings

Rank
42 out of 496 in Pet Medicine and Veterinary Clinics category
59 out of 496 in Pet Medicine and Veterinary Clinics category
Customer service
35 in category
40 in category
Product or Service Quality
32 in category
35 in category
Location
26 in category
44 in category

According to consumer ratings and reviews, Banfield Pet Hospital ranks 17 points higher in the Pet Medicine and Veterinary Clinics category than Trupanion Pet Insurance. People gave Banfield Pet Hospital 1.6 stars for Customer service criterion in Pet Medicine and Veterinary Clinics category and it is 77 points higher than the worst rated brand in this category. At the same time, Trupanion Pet Insurance was rated 1.3 stars for Customer service criterion in this category and it is 72 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Banfield Pet Hospital has a higher rating than Trupanion Pet Insurance. Regarding Location criterion, consumers gave Banfield Pet Hospital 2.9 stars and it is 77% greater than other in category. Trupanion Pet Insurance however was rated 1.5 stars and it is 61% greater than other in category.

Banfield Pet Hospital and Trupanion Pet Insurance Rating Details

Customer service
1.6 (328 reviews)
1.3 (25 reviews)
Reviewer's quote

SHORT AS POSSIBLE ! I ADOPTRED MY SHIH TZU FROM THE HUMANE SOCIETY IN TAMPA. I KNOW SHERRY SILK, CHIEF EXECUTIVE OFFICER I ADOPTED SKIPPY AND HAD ALL HIS TEST AND WAS IN EXCELLENT HEALTH , HE WAS 1 YR. OLD WHEN I ADOPTED HIM MARCH 2018. I TAKE EXCELLENT CARE OF HIM, GOOD FOOD AND VITAMINS. I NEEDED...

PissedConsumer1671829

No one at Trupanion even took a moment to inform me of their decision to reject my claim, and when I called customer service to cancel my policy, I was met with not a word of resistance. These people were not interested in working with me. They were not interested in helping and they were not...

PissedConsumer1078182
Product or Service Quality
1.6 (315 reviews)
1.4 (23 reviews)
Reviewer's quote

published review 9/23/19 I had signed up for the “Wellness Plan” when I first got my service dog thinking having the ability to see a vet regularly was good for a dog that was working a job. I have no clue what happened but I dropped off my happy, loving and confident dog for a teeth cleaning and...

Heather P

My experience with Trupanion was absolutely terrible. They hold the right to deny any claim made even based off of their own assumptions and no actual proof. I paid for Trupanion for 3 months before my dog started getting and ear infection, so I brought her to the same vet she's gone to since she...

PissedConsumer1147535
Location
2.9 (276 reviews)
1.5 (15 reviews)
Reviewer's quote

He was able to diagnose my dog woth his thyriod condition after spending large amounts of money on tests at the previous location. I feel that I spend so much money on uneccessary tests everytime I go in because the doctors make things sounds so serious and that my dog cannot live without this or...

PissedConsumer1556958

I am not sure that I got the right place. I am far from being pissed. The service I got was wonderful.The representive was very helpful.Thank you.

PissedConsumer1686380

Banfield Pet Hospital and Trupanion Pet Insurance Pros and Cons

Pros
  • Some of the staff and one doctor
  • Onsite employees
  • I both like and dislike
  • Great at misleading customers
  • Sales pitch - but misrepresented
  • Promises
Cons
  • Overcharging for services
  • Exploitation of services
  • Exploitation of finances
  • Trupanion
  • Managment and being lied to
  • Denies claims

Banfield Pet Hospital and Trupanion Pet Insurance Most Positive Reviews

Top rated reviews
5

To everyone that thinks "oh, this problem is all Banfield's fault," let's look at some number. Banfield saw 2.3 MILLION...

4.2

I am not sure that I got the right place. I am far from being pissed. The service I got was wonderful.
The representive w...

Banfield Pet Hospital and Trupanion Pet Insurance Most Critical Reviews

Lowest rated reviews
1

I second your emotions right now! I am furious about the treatment of Princess Rose. The Wellness Plan is well, trash. P...

1

Hi my name is sylvia speirs and i was contacted today about my claim for surgery coverage was rejected because of lack...

Banfield Pet Hospital and Trupanion Pet Insurance Latest Reviews

Recent published reviews

My dog had to be put down because Banfield in Oceanside NY , gave him too many injections at one time. Booster shot,...

Read all 1688 reviews

I signed up for trupanion easily online. They do this so they can easily take your money and say your covered. Should...

Read all 50 reviews

Banfield Pet Hospital and Trupanion Pet Insurance Products and Services

Most reviewed product and services
  • Banfield Pet Hospital Pet Medical Service (502 reviews)
  • Banfield Pet Hospital Wellness Plan (399 reviews)
  • Banfield Pet Hospital Pet Vaccination (135 reviews)
  • Trupanion Pet Insurance Pet Insurance (37 reviews)
  • Trupanion Pet Insurance Pet Policy Claim (5 reviews)