PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Banfield Pet Hospital and Trupanion Pet Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Banfield Pet Hospital
Trupanion Pet Insurance

Banfield Pet Hospital and Trupanion Pet Insurance Overview

Total reviews
1720
51
Company responses
0
0
Issues resolved
5
0

Banfield Pet Hospital and Trupanion Pet Insurance Consumer Ratings

Rank
43 out of 373 in Pet Medicine and Veterinary Clinics category
62 out of 373 in Pet Medicine and Veterinary Clinics category
Customer service
38 in category
45 in category
Product or Service Quality
32 in category
36 in category
Location
26 in category
50 in category
Price Affordability
42 in category
45 in category

Banfield Pet Hospital and Trupanion Pet Insurance Rating Details

Customer service
1.6 (343 reviews)
1.3 (26 reviews)
Reviewer's quote

Baines may perform surgery frequently, I am dissapointed in the customer service I received and will not be utilizing Banfield service for this surgery as I do not trust the quality care my dog would recieve. I will speak about the service I recieved to others friends and family whom I know who...

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No one at Trupanion even took a moment to inform me of their decision to reject my claim, and when I called customer service to cancel my policy, I was met with not a word of resistance. These people were not interested in working with me. They were not interested in helping and they were not...

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Product or Service Quality
1.6 (329 reviews)
1.4 (24 reviews)
Reviewer's quote

I have never been so disappointed in a service or a company. After being so loyal to them, after counting on them for the regular things, when the real need came, they were not there for me, or for Rocky. When I called to cancel my monthly service (after 35 minutes on hold), they said they were...

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...The service I got was wonderful. The representive was very helpful. Thank you..

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Location
2.9 (288 reviews)
1.5 (16 reviews)
Reviewer's quote

...son who is 20 years old take both Winston Gilbert (who has been with Banfield for 10+ years) and Lucille who was the new patient to the South Elgin Illinois location. I spoke to the lady on the phone and said I wanted Lucille signed up on the wellness plan like Winston. We agreed to the plan and monthly...

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AI have a pug. Pugs are one of those brachycephalic breeds of which there are many. One of the abnormalities of being brachycephalic is stenotic nares (their nostrils are really small and close together). When I got my dog at 8 weeks I immediately took him to the vet for a checkup and to start that...

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Price Affordability
1.8 (287 reviews)
1.6 (21 reviews)
Reviewer's quote

...MILLER QUOTED ME A PRICE OF $438. 00 FOR TEST TO BE DONE-yes, $438. 00...

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Got my puppy (German Shephard) and went to my vet shortly after to get her checked up and get everything going for her spay. We then started noticing after her surgery, that when we were teaching her how to sit, we could feel her hips popping. So as a RESPONSIBLE pet owner should, we went into the...

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Banfield Pet Hospital and Trupanion Pet Insurance Pros and Cons

Pros
  • Some of the staff and one doctor
  • Onsite employees
  • I both like and dislike
  • Great at misleading customers
  • Sales pitch - but misrepresented
  • Promises
Cons
  • Overcharging for services
  • Exploitation of services
  • Exploitation of finances
  • Trupanion
  • Denial of claims
  • Total con

Banfield Pet Hospital and Trupanion Pet Insurance Most Positive Reviews

Top rated reviews
5

To everyone that thinks "oh, this problem is all Banfield's fault," let's look at some number. Banfield saw 2.3 MILLION...

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4.1

I am not sure that I got the right place. I am far from being pissed. The service I got was wonderful.
The representive w...

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5

I take my 3 dogs to the Newbury Park location in California. I only have Dr. An take of my dogs. Every time I go there...

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No votes

Banfield Pet Hospital and Trupanion Pet Insurance Most Critical Reviews

Lowest rated reviews
1

I second your emotions right now! I am furious about the treatment of Princess Rose. The Wellness Plan is well, trash. P...

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1

Hi my name is sylvia speirs and i was contacted today about my claim for surgery coverage was rejected because of lack...

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1

We purchased the Wellness Plan for our new puppy. Low monthly payments, free office visits....sounded really appealing....

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1

They deny every claim you ever make ! Do Not Buy the insurance, Huge Ripoff !!!! Plus they raise the premiums every yea...

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Banfield Pet Hospital and Trupanion Pet Insurance Latest Reviews

Recent published reviews
2.6

July 8, 2020
To whom this may concern:
I have been a loyal customer of Banfield’s for 10+ years. I have never been late on...

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1.1

AI have a pug. Pugs are one of those brachycephalic breeds of which there are many. One of the abnormalities of being br...

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1

For 11 years I have been a positive promoter for Banfield, telling all of my friends and colleagues they should take the...

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No votes

I signed up for trupanion easily online. They do this so they can easily take your money and say your covered. Should...

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Banfield Pet Hospital and Trupanion Pet Insurance Products and Services

Most reviewed product and services
  • Banfield Pet Hospital Pet Medical Service (505 reviews)
  • Banfield Pet Hospital Wellness Plan (400 reviews)
  • Banfield Pet Hospital Pet Vaccination (136 reviews)
  • Trupanion Pet Insurance Pet Insurance (37 reviews)
  • Trupanion Pet Insurance Pet Policy Claim (5 reviews)