Banfield Pet Hospital vs Petsmart

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Banfield Pet Hospital

Pet Medicine and Veterinary Clinics
  • 4 ISSUES RESOLVED
  • 1429 TOTAL REVIEWS
  • $350K CLAIMED LOSSES
  • $884 AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Onsite employees 4
  • I both like and dislike 3
  • Not one thing 3
  • Personal attention 3
  • Some of the staff and one doctor 3

Customers don't like

  • Exploitation of services16
  • Overcharging for services13
  • Staff attitude13
  • Exploitation of finances11
  • Hurt a pet6

Products by Banfield Pet Hospital

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Petsmart

Pet Stores
  • 5 ISSUES RESOLVED
  • 880 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $5.4K AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Selection 6
  • Convenient 3
  • Ease of ordering 2
  • Vet services and the grooming services when delivered 2
  • Variety of products 2

Customers don't like

  • Customer service25
  • Grooming11
  • Management10
  • Managers or costumer service10
  • No accountability9

Products by Petsmart

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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