PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Banfield Pet Hospital and Merial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Banfield Pet Hospital
Merial

Banfield Pet Hospital and Merial Overview

Total reviews
1687
221
Company responses
0
0
Issues resolved
5
0

Banfield Pet Hospital was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 1687 reviews. It is 1466 reviews more than Merial received since Sep 1, 2010.

Banfield Pet Hospital and Merial Consumer Ratings

Rank
42 out of 496 in Pet Medicine and Veterinary Clinics category
53 out of 496 in Pet Medicine and Veterinary Clinics category
Customer service
36 in category
38 in category
Product or Service Quality
32 in category
39 in category
Location
26 in category
32 in category

According to consumer ratings and reviews, Banfield Pet Hospital ranks 11 points higher in the Pet Medicine and Veterinary Clinics category than Merial. People gave Banfield Pet Hospital 1.6 stars for Customer service criterion in Pet Medicine and Veterinary Clinics category and it is 78 points higher than the worst rated brand in this category. At the same time, Merial was rated 1.5 stars for Customer service criterion in this category and it is 76 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Banfield Pet Hospital has a higher rating than Merial. Regarding Location criterion, consumers gave Banfield Pet Hospital 2.9 stars and it is 77% greater than other in category. Merial however was rated 2.3 stars and it is 72% greater than other in category.

Banfield Pet Hospital and Merial Rating Details

Customer service
1.6 (328 reviews)
1.5 (35 reviews)
Reviewer's quote

SHORT AS POSSIBLE ! I ADOPTRED MY SHIH TZU FROM THE HUMANE SOCIETY IN TAMPA. I KNOW SHERRY SILK, CHIEF EXECUTIVE OFFICER I ADOPTED SKIPPY AND HAD ALL HIS TEST AND WAS IN EXCELLENT HEALTH , HE WAS 1 YR. OLD WHEN I ADOPTED HIM MARCH 2018. I TAKE EXCELLENT CARE OF HIM, GOOD FOOD AND VITAMINS. I NEEDED...

PissedConsumer1671829

...I called the customer care line and they were rude and uncaring. I will never purchase another Merial product and advise other animal lovers to avoid these products as well. Merial employees stated they could not tell me how long adverse reactions last...

PissedConsumer991419
Product or Service Quality
1.6 (315 reviews)
1.2 (51 reviews)
Reviewer's quote

published review 9/23/19 I had signed up for the “Wellness Plan” when I first got my service dog thinking having the ability to see a vet regularly was good for a dog that was working a job. I have no clue what happened but I dropped off my happy, loving and confident dog for a teeth cleaning and...

Heather P

I applied Frontline by the instructions and our dog was actually on the heavy side for the dose. It burned her skin terribly. $250 later she was shaved and cleaned and on two medications for 10 days.

Linda B
Location
2.9 (276 reviews)
2.3 (16 reviews)
Reviewer's quote

He was able to diagnose my dog woth his thyriod condition after spending large amounts of money on tests at the previous location. I feel that I spend so much money on uneccessary tests everytime I go in because the doctors make things sounds so serious and that my dog cannot live without this or...

PissedConsumer1556958

My pup contracted Lyme after being given merial's Lyme vax?So they say they only covrr one year of treatment? They don't back their products! Boycott Heart Gaurd and any product manufactured by them*** who have 0 concerns of your pets!

PissedConsumer1486407

Banfield Pet Hospital and Merial Pros and Cons

Pros
  • Some of the staff and one doctor
  • Onsite employees
  • I both like and dislike
  • Price
  • Quality
Cons
  • Overcharging for services
  • Exploitation of services
  • Exploitation of finances
  • Bad product frontline plus for dogs and cats
  • Verry poor customer service
  • Bad product

Banfield Pet Hospital and Merial Most Positive Reviews

Top rated reviews
5

To everyone that thinks "oh, this problem is all Banfield's fault," let's look at some number. Banfield saw 2.3 MILLION...

5

I take in rescue animals. And always use frontline. I have 7 cats. 3 dogs. It wasnt cheap. I cleaned and vacuum. This t...

Banfield Pet Hospital and Merial Most Critical Reviews

Lowest rated reviews
1

I second your emotions right now! I am furious about the treatment of Princess Rose. The Wellness Plan is well, trash. P...

1


WHAT DID YOU DO TO YOUR PRODUCT!!!!!!!!!

I've been using frontline plus for 7 years on all my animals, 2 dogs and 2...

Banfield Pet Hospital and Merial Latest Reviews

Recent published reviews
4.4

I wanted to adjust what wellness plan I have. But I can't do it in atop, on line, or on the phone mid plan. I have to...

Read all 1687 reviews
1

I used to like Frontline for my dogs and it worked great, but the last 2 times I used it, it was like pouring water on...

Read all 221 reviews

Banfield Pet Hospital and Merial Products and Services

Most reviewed product and services
  • Banfield Pet Hospital Pet Medical Service (502 reviews)
  • Banfield Pet Hospital Wellness Plan (398 reviews)
  • Banfield Pet Hospital Pet Vaccination (135 reviews)
  • Merial Flea Control (81 reviews)
  • Merial Frontline Plus Flea Control (47 reviews)
  • Merial Heartgard Plus Dewormer (7 reviews)