PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Canada Vet Care and Banfield Pet Hospital as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Canada Vet Care
Banfield Pet Hospital

Canada Vet Care and Banfield Pet Hospital Overview

Total reviews
35
1687
Company responses
0
0
Issues resolved
0
5

Banfield Pet Hospital was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 1687 reviews. It is 1652 reviews more than Canada Vet Care received since Mar 29, 2011.

Canada Vet Care and Banfield Pet Hospital Consumer Ratings

Rank
14 out of 496 in Pet Medicine and Veterinary Clinics category
42 out of 496 in Pet Medicine and Veterinary Clinics category
Website
17 in category
38 in category
Product or Service Quality
15 in category
31 in category
Customer service
19 in category
35 in category

According to consumer ratings and reviews, Canada Vet Care ranks 28 points higher in the Pet Medicine and Veterinary Clinics category than Banfield Pet Hospital. People gave Canada Vet Care 3.2 stars for Website criterion in Pet Medicine and Veterinary Clinics category and it is 74 points higher than the worst rated brand in this category. At the same time, Banfield Pet Hospital was rated 2.2 stars for Website criterion in this category and it is 53 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Canada Vet Care has a higher rating than Banfield Pet Hospital. Regarding Customer service criterion, consumers gave Canada Vet Care 2.3 stars and it is 79% greater than other in category. Banfield Pet Hospital however was rated 1.6 stars and it is 62% greater than other in category.

Canada Vet Care and Banfield Pet Hospital Rating Details

Website
3.2 (15 reviews)
2.2 (273 reviews)
Reviewer's quote

I’ve ordered toys from this website once a couple years ago for revolution for two dogs and a cat and this year I ordered for two dogs and everything came in a reasonable amount of time pricing was good I don’t have anything bad to say about it..

PissedConsumer1299223

...I did get an email with a survey which I complained, haven't hear back, I have also filed a complaint on their website, as well as BBB and consumer affairs with no luck..

PissedConsumer728777
Product or Service Quality
3 (14 reviews)
1.6 (315 reviews)
Reviewer's quote

...be aware of that) if you're needing your product right away. At the least, if you're lucky, you'll wait around 2 weeks. But you'll likely wait a month or more...

Lucy D

SHORT AS POSSIBLE ! I ADOPTRED MY SHIH TZU FROM THE HUMANE SOCIETY IN TAMPA. I KNOW SHERRY SILK, CHIEF EXECUTIVE OFFICER I ADOPTED SKIPPY AND HAD ALL HIS TEST AND WAS IN EXCELLENT HEALTH , HE WAS 1 YR. OLD WHEN I ADOPTED HIM MARCH 2018. I TAKE EXCELLENT CARE OF HIM, GOOD FOOD AND VITAMINS. I NEEDED...

PissedConsumer1671829
Customer service
2.3 (13 reviews)
1.6 (328 reviews)
Reviewer's quote

called r customer service and spent 18 MINUTES waiting while she tried to find my account, couldn’t find my account, told me she could not give me a refund, that she did not have the authority and she didn’t have the authority to put me through to someone who had the authority I spent 50. 22 on two...

Rosemarie R

I have 3 of my dogs on their wellness plan and I am been a customer with them since 2016. I had called in august to discuss canceling my wellness plan for all 3 dogs because frankly, we can no longer afford their insurance each month ($80 a month for all three plus any medications we have to buy...

Elaine J

Canada Vet Care and Banfield Pet Hospital Pros and Cons

Pros
  • Speed of processing
  • Quick delivery of product
  • Paying with paypal
  • Some of the staff and one doctor
  • Onsite employees
  • I both like and dislike
Cons
  • Customer service
  • Unable to solve problems
  • Order processing
  • Overcharging for services
  • Exploitation of services
  • Exploitation of finances

Canada Vet Care and Banfield Pet Hospital Most Positive Reviews

Top rated reviews
5

I ordered my product and got it in within the 14 business day shipping. The product was authentic and the product...

5

To everyone that thinks "oh, this problem is all Banfield's fault," let's look at some number. Banfield saw 2.3 MILLION...

Canada Vet Care and Banfield Pet Hospital Most Critical Reviews

Lowest rated reviews
1

Buyers beware! The products that they sell are NOT authentic. I have used the Frontline they sell for months now and...

1

I second your emotions right now! I am furious about the treatment of Princess Rose. The Wellness Plan is well, trash. P...

Canada Vet Care and Banfield Pet Hospital Latest Reviews

Recent published reviews

The first order comes quickly but the second order is a wait and see

Read all 35 reviews
4.4

I wanted to adjust what wellness plan I have. But I can't do it in atop, on line, or on the phone mid plan. I have to...

Read all 1687 reviews

Canada Vet Care and Banfield Pet Hospital Products and Services

Most reviewed product and services
  • Canada Vet Care Shipping Service (13 reviews)
  • Banfield Pet Hospital Pet Medical Service (502 reviews)
  • Banfield Pet Hospital Wellness Plan (398 reviews)
  • Banfield Pet Hospital Pet Vaccination (135 reviews)