PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Budgetpetcare and Banfield Pet Hospital as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Budgetpetcare
Banfield Pet Hospital

Budgetpetcare and Banfield Pet Hospital Overview

Total reviews
53
1727
Company responses
0
0
Issues resolved
0
5

Budgetpetcare and Banfield Pet Hospital Consumer Ratings

Rank
29 out of 375 in Pet Stores category
44 out of 375 in Pet Medicine and Veterinary Clinics category
Website
27 in category
42 in category
Customer service
28 in category
37 in category
Product or Service Quality
34 in category
32 in category
Value for money
31 in category
31 in category

Budgetpetcare and Banfield Pet Hospital Rating Details

Website
3 (24 reviews)
2.2 (287 reviews)
Reviewer's quote

Someone in my family who I believe and trust swears by this website. I think this person is unaware how much of a scam it is and I should have done my research but I trusted that this person knew what they were talking about..

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...I did get an email with a survey which I complained, haven't hear back, I have also filed a complaint on their website, as well as BBB and consumer affairs with no luck..

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Customer service
2.7 (22 reviews)
1.6 (345 reviews)
Reviewer's quote

...Their customer service is second to none. If all customer support was like theirs we’d have world peace..

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Baines may perform surgery frequently, I am dissapointed in the customer service I received and will not be utilizing Banfield service for this surgery as I do not trust the quality care my dog would recieve. I will speak about the service I recieved to others friends and family whom I know who...

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Product or Service Quality
2.8 (21 reviews)
1.6 (331 reviews)
Reviewer's quote

I couldn’t get the product at my local pet store, so I decided to buy it online. I knew it would take about 7-10 days to arrive and in the meantime I was hoping my other two dogs doesn’t catch them so I kept my flea infested pal on a leash and in a different room. By the time the product arrived, I...

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I have never been so disappointed in a service or a company. After being so loyal to them, after counting on them for the regular things, when the real need came, they were not there for me, or for Rocky. When I called to cancel my monthly service (after 35 minutes on hold), they said they were...

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Value for money
3 (21 reviews)
1.6 (237 reviews)
Reviewer's quote

...them as yet whats the problem guess i needed to stick with Chewy no problem ther let me know something i am 87 years old and can`t afford to give away my money if you don`t have them please refund my money thats a lot of money for me to lose let me know whats going...

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...Because all of you are solely in the business world of making money and have zero care for the animals. Which by the way is so very obvious. Let me recap you...

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Budgetpetcare and Banfield Pet Hospital Pros and Cons

Pros
  • Free shipping
  • Price
  • Lower price
  • Some of the staff and one doctor
  • Onsite employees
  • I both like and dislike
Cons
  • Very dishonest business practices
  • Never got product
  • Money was taken
  • Overcharging for services
  • Exploitation of services
  • Exploitation of finances

Budgetpetcare and Banfield Pet Hospital Most Positive Reviews

Top rated reviews
5

Odd to see all these bad reviews. I've ordered the same product (Frontline) at least 2-3 times now and all has been...

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5

To everyone that thinks "oh, this problem is all Banfield's fault," let's look at some number. Banfield saw 2.3 MILLION...

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5

Have been ordering Frountline plus from Budget pet for years with no problems. I even called frountline's mother co. Mer...

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5

I take my 3 dogs to the Newbury Park location in California. I only have Dr. An take of my dogs. Every time I go there...

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Budgetpetcare and Banfield Pet Hospital Most Critical Reviews

Lowest rated reviews
1

I placed an order with Budget 0pet 0care in July 2016. By the end of September i still had not received my order. I...

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1

I second your emotions right now! I am furious about the treatment of Princess Rose. The Wellness Plan is well, trash. P...

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1

DO NOT BUY PRODUCTS FROM THEM!! These people need to be put OUT OF BUSINESS! They do not sell the products they have...

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1

We purchased the Wellness Plan for our new puppy. Low monthly payments, free office visits....sounded really appealing....

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Budgetpetcare and Banfield Pet Hospital Latest Reviews

Recent published reviews
No votes

I placed an order for Bravecto
3 large chews dogs 44-88 lbs. I only received 2 .I did receive the one for small dogs plea...

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1.3

First off let me start by saying, this is by far the worst animal veterinary/ hospital I have ever have done business...

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5

BudgetPetCare.com is the only place I buy flea control products for my six cats. They have the best prices I’ve been abl...

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No votes

called says open at 9 am not open either change the hrs or take the answering machine off very frustrated

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Budgetpetcare and Banfield Pet Hospital Products and Services

Most reviewed product and services
  • Budgetpetcare Shipping Service (19 reviews)
  • Budgetpetcare Website (6 reviews)
  • Budgetpetcare Customer Care (4 reviews)
  • Banfield Pet Hospital Pet Medical Service (505 reviews)
  • Banfield Pet Hospital Wellness Plan (400 reviews)
  • Banfield Pet Hospital Pet Vaccination (136 reviews)