PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Banfield Pet Hospital and Bluepearl Veterinary Partners as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Banfield Pet Hospital
Bluepearl Veterinary Partners

Banfield Pet Hospital and Bluepearl Veterinary Partners Overview

Total reviews 1737 175
Company responses 0 0
Issues resolved 5 0

Banfield Pet Hospital and Bluepearl Veterinary Partners Consumer Ratings

Rank
44 out of 448 in Pet Medicine and Veterinary Clinics category
64 out of 448 in Pet Medicine and Veterinary Clinics category
Customer service
41 in category
39 in category
Product or Service Quality
34 in category
36 in category
Location
27 in category
31 in category
Price Affordability
45 in category
54 in category

Banfield Pet Hospital and Bluepearl Veterinary Partners Rating Details

Customer service
1.6 (352 reviews)
1.6 (89 reviews)
Reviewer's quote

... and warn everyone to not take your pets there because if something happened the first thing they will do is pass you onto another Vet and tell you to contact customer service Horrible service and no standards for the live of the animals they assist. ....

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...and have decided upon pursuing restitution from the facility in an attempt to gain their attention with no corporate success other than a call from a customer service representative calling himself “Dave” who refuses to provide a last name. We were contacted by their insurance carrier requesting Sadie’s medical records which were sent several weeks ago to which there has been no...

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Product or Service Quality
1.6 (337 reviews)
1.4 (83 reviews)
Reviewer's quote

I called Banfield and was told the new service they were using did not provide name plates for the boxes that house the pet's remains. Next I called the company that actually did the cremation and was informed that they provide brass name plates for all of their customers EXCEPT for Banfield. They...

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...this after we forked over almost $4000 for "emergency" service that really wasn't an emergency. Just that they like to "make up stuff" about your pet to ensure they profit accordingly. Can you say "RIP OFF"..

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Location
2.9 (297 reviews)
2.5 (31 reviews)
Reviewer's quote

Things were great when chief of staff Andrea Tate was at the Clarksville tn location she was the vet who always treated our boys no problems ever took place with DR Tate everything was great. As soon as we'd tell our boys we were going to go to pet smart, or we were taking them to see Dr Tate they...

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This review is more about the approach of many Veterinarians, but in particular Blue Pearl in Scottsdale.We brought our cat to Blue Pearl (Sept 2019) after our vet determined that the nasal issue our cat was experiencing was very possibly cancer. This cat was our most favorite pet of all time. We...

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Price Affordability
1.8 (296 reviews)
1.3 (86 reviews)
Reviewer's quote

So after 8 days, $5000+ in vet bills to save her, she never came home again (that didnt include the price to purchase and transport her). Its a sad story, unfortunate and extremely rare but it happens. Months later I learned Banfield went ahead and while shed been w/them for only 3-5 hrs (that...

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...off because I just want to collect refund for and Im proper care of the animals ! I felt I was treated disrespectfully and negligence of my animal at a high price. I also called Better Business Bureau theres not one good report about Blue Pearl the manager was going to give me back my money but she recommend me going through the Insurance company I got nothing after they were taking responsibility but they were just putting me off and...

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Banfield Pet Hospital and Bluepearl Veterinary Partners Pros and Cons

Pros
  • Some of the staff and one doctor
  • Onsite employees
  • I both like and dislike
  • Veterinarians and staff
  • Er physician and staff
  • There are no likes
Cons
  • Overcharging for services
  • Exploitation of services
  • Exploitation of finances
  • Uncaring blue pearl partners
  • Over unethical business practice
  • Enything about bluepearl veterinary partners

Banfield Pet Hospital and Bluepearl Veterinary Partners Most Positive Reviews

Top rated reviews
5

To everyone that thinks "oh, this problem is all Banfield's fault," let's look at some number. Banfield saw 2.3 MILLION...

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5

Contrary to some of the other reviews, this hospital was a very good place for us. Our chow developed pyometra which is...

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5

I take my 3 dogs to the Newbury Park location in California. I only have Dr. An take of my dogs. Every time I go there...

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5

I took my dog to Blue Pearl and I have gone with a friend several times with their pet when it had some pretty major...

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Banfield Pet Hospital and Bluepearl Veterinary Partners Most Critical Reviews

Lowest rated reviews
1

I second your emotions right now! I am furious about the treatment of Princess Rose. The Wellness Plan is well, trash. P...

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1

Took my golden in when she was coughing up blood. They told me the estimate would be 1100-**** and if there was any...

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1

We purchased the Wellness Plan for our new puppy. Low monthly payments, free office visits....sounded really appealing....

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1

Bluepearl Veterinary Partners Louisville Dr. Rizzo. Dee Dee my lab, retriever mix of 6 years had to be euthanized on...

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Banfield Pet Hospital and Bluepearl Veterinary Partners Latest Reviews

Recent published reviews
1

Don't use Banfield Pet Hospital

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1

They didn't take care of my dog, messed up the lab tests. No results for more than a month, they lied to me for the...

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1.8

I called and wanted some of my payments moved to a different day. The lady I spoke to told me she had a different card...

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1

In my opinion the primary goal for this ER is to collect $$$$. I waited many hours in the 4 days my cat was in the...

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Banfield Pet Hospital and Bluepearl Veterinary Partners Products and Services

Most reviewed product and services
  • Banfield Pet Hospital Pet Medical Service (506 reviews)
  • Banfield Pet Hospital Wellness Plan (400 reviews)
  • Banfield Pet Hospital Pet Vaccination (136 reviews)
  • Bluepearl Veterinary Partners Pet Medical Service (82 reviews)
  • Bluepearl Veterinary Partners Veterinary Surgery (13 reviews)
  • Bluepearl Veterinary Partners Veterinarian (7 reviews)