PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Banfield Pet Hospital and Bluepearl Veterinary Partners as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Banfield Pet Hospital
Bluepearl Veterinary Partners

Banfield Pet Hospital and Bluepearl Veterinary Partners Overview

Total reviews
1687
154
Company responses
0
0
Issues resolved
5
0

Banfield Pet Hospital was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 1687 reviews. It is 1533 reviews more than Bluepearl Veterinary Partners received since Dec 16, 2012.

Banfield Pet Hospital and Bluepearl Veterinary Partners Consumer Ratings

Rank
42 out of 496 in Pet Medicine and Veterinary Clinics category
52 out of 496 in Pet Medicine and Veterinary Clinics category
Customer service
36 in category
35 in category
Product or Service Quality
32 in category
33 in category
Location
26 in category
28 in category

According to consumer ratings and reviews, Banfield Pet Hospital ranks 10 points higher in the Pet Medicine and Veterinary Clinics category than Bluepearl Veterinary Partners. People gave Banfield Pet Hospital 1.6 stars for Customer service criterion in Pet Medicine and Veterinary Clinics category and it is 78 points higher than the worst rated brand in this category. At the same time, Bluepearl Veterinary Partners was rated 1.6 stars for Customer service criterion in this category and it is 79 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Banfield Pet Hospital has a higher rating than Bluepearl Veterinary Partners. Regarding Location criterion, consumers gave Banfield Pet Hospital 2.9 stars and it is 77% greater than other in category. Bluepearl Veterinary Partners however was rated 2.5 stars and it is 75% greater than other in category.

Banfield Pet Hospital and Bluepearl Veterinary Partners Rating Details

Customer service
1.6 (328 reviews)
1.6 (73 reviews)
Reviewer's quote

SHORT AS POSSIBLE ! I ADOPTRED MY SHIH TZU FROM THE HUMANE SOCIETY IN TAMPA. I KNOW SHERRY SILK, CHIEF EXECUTIVE OFFICER I ADOPTED SKIPPY AND HAD ALL HIS TEST AND WAS IN EXCELLENT HEALTH , HE WAS 1 YR. OLD WHEN I ADOPTED HIM MARCH 2018. I TAKE EXCELLENT CARE OF HIM, GOOD FOOD AND VITAMINS. I NEEDED...

PissedConsumer1671829

...and have decided upon pursuing restitution from the facility in an attempt to gain their attention with no corporate success other than a call from a customer service representative calling himself “Dave” who refuses to provide a last name. We were contacted by their insurance carrier requesting Sadie’s medical records which were sent several weeks ago to which there has been no...

Aviva
Product or Service Quality
1.6 (315 reviews)
1.5 (70 reviews)
Reviewer's quote

published review 9/23/19 I had signed up for the “Wellness Plan” when I first got my service dog thinking having the ability to see a vet regularly was good for a dog that was working a job. I have no clue what happened but I dropped off my happy, loving and confident dog for a teeth cleaning and...

Heather P

...When I finally spoke to someone another 5 days later, they were unapologetic, said the care provided is up to the vet on staff and basically didn't care if I ever used their services again. GREAT customer experience. Beware of the unethical practices this place delivers...

Ann M
Location
2.9 (276 reviews)
2.5 (19 reviews)
Reviewer's quote

He was able to diagnose my dog woth his thyriod condition after spending large amounts of money on tests at the previous location. I feel that I spend so much money on uneccessary tests everytime I go in because the doctors make things sounds so serious and that my dog cannot live without this or...

PissedConsumer1556958

your facility in New Castle, Delaware was treating my 13 year old Shih Tzu for pneumonia, when in fact it was heart failure! There was zero communication between the doctors/nurses at the facility with myself or my primary vet. To make matters worse, the nurse gave my pup, who is 8lbs an "extra...

PissedConsumer1678764

Banfield Pet Hospital and Bluepearl Veterinary Partners Pros and Cons

Pros
  • Some of the staff and one doctor
  • Onsite employees
  • I both like and dislike
  • Veterinarians and staff
  • Most of the staff were lovely and caring and did their very best
  • Er physician and staff
Cons
  • Overcharging for services
  • Exploitation of services
  • Exploitation of finances
  • Over unethical business practice
  • Uncaring blue pearl partners
  • Staff

Banfield Pet Hospital and Bluepearl Veterinary Partners Most Positive Reviews

Top rated reviews
5

To everyone that thinks "oh, this problem is all Banfield's fault," let's look at some number. Banfield saw 2.3 MILLION...

5

Contrary to some of the other reviews, this hospital was a very good place for us. Our chow developed pyometra which is...

Banfield Pet Hospital and Bluepearl Veterinary Partners Most Critical Reviews

Lowest rated reviews
1

I second your emotions right now! I am furious about the treatment of Princess Rose. The Wellness Plan is well, trash. P...

1

Took my golden in when she was coughing up blood. They told me the estimate would be 1100-1400 and if there was any...

Banfield Pet Hospital and Bluepearl Veterinary Partners Latest Reviews

Recent published reviews
4.4

I wanted to adjust what wellness plan I have. But I can't do it in atop, on line, or on the phone mid plan. I have to...

Read all 1687 reviews
1

Powhatan, Virginia 23139
November 22, 2019
Virginia Board of Veterinarian Medicine
9960 Maryland Drive
Henrico, Virginia 232...

Read all 154 reviews

Banfield Pet Hospital and Bluepearl Veterinary Partners Products and Services

Most reviewed product and services
  • Banfield Pet Hospital Pet Medical Service (502 reviews)
  • Banfield Pet Hospital Wellness Plan (398 reviews)
  • Banfield Pet Hospital Pet Vaccination (135 reviews)
  • Bluepearl Veterinary Partners Pet Medical Service (76 reviews)
  • Bluepearl Veterinary Partners Veterinary Surgery (12 reviews)
  • Bluepearl Veterinary Partners Customer Care (5 reviews)