PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Polygroup and Balsam Hill as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Polygroup
Balsam Hill

Polygroup and Balsam Hill Overview

Total reviews 302 366
Company responses 0 0
Issues resolved 3 5

Polygroup and Balsam Hill Consumer Ratings

Rank
101 out of 269 in Pools, Spas and Plumbing Supplies category
499 out of 3183 in E-commerce category
Customer service
60 in category
405 in category
Product or Service Quality
83 in category
424 in category
Exchange, Refund and Cancellation Policy
68 in category
385 in category
Price Affordability
71 in category
643 in category

Polygroup and Balsam Hill Rating Details

Customer service
1.3 (158 reviews)
1.3 (183 reviews)
Reviewer's quote

...didnt have lights and add my own what kind of a company does that I will never buy any of their products check before you buy so you dont have to contact customer service as they dont have...

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Worst customer service experience of my life. Because of their extremely misleading website (you have to click behind tabs to see that only some trees have features that are advertised on the main page) I received a tree that did not have the "Easy Plug" feature. They sent me an email letting me...

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Product or Service Quality
1.2 (150 reviews)
1.5 (141 reviews)
Reviewer's quote

Would of been nice to speak with a Customer service representative!!..

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...I was on hold for over an hour just to eventually reach a totally untrained and useless person who knew less about the product than me. Finally, I reached a supervisor who could not help either. My recommendation is never purchase from Balsam Hill..

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Exchange, Refund and Cancellation Policy
1.1 (138 reviews)
1.2 (139 reviews)
Reviewer's quote

...We were told to bring the tree back to the store for a full refund, no questions asked. Now THAT'S customer service..

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...No refund offered. Refused 10’ tree. They are in breach of their contract warranty and being fraudulent...

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Price Affordability
2 (126 reviews)
1.8 (131 reviews)
Reviewer's quote

find out the warranty expired!!! They wanted to charge me full price to replace! Manager offered 10%discount The rotor didn't even last 6 weeks!!! I was very careful, bought a floating chlorinator, covered the pool when not in use, barely a couple of weeks left of the summer. Letting everyone know...

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...Balsam refused to cancel my order, has already charged my credit card and I have been told that "NO"- they will not honor a price adjustment even though it has been so long that the items are now on sale. Customer service was useless and belligerent. Never shopping Balsam Hill again!..

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Polygroup and Balsam Hill Pros and Cons

Pros
  • Customer service and performance
  • Cheap
  • Tree
  • Website
  • Beautiful look
  • Customer service
Cons
  • Customer service
  • Defective product
  • Can not return or exchange defective items
  • Customer service
  • Lack of customer service
  • Defective merchandise

Polygroup and Balsam Hill Most Positive Reviews

Top rated reviews
5

I bought the pool from Walmart July 23 /2014 used 2 months put all the parts up in a tote in a out building hooked it...

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5

Delivered with a broken stand a year ago, part has been "backordered" for 11 months. I get quick responses to emails,...

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5

I ordered a cheap part i needed for my pool and paid $15 for 3 day Shipping. When I got the email it said i wouldnt get...

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5

My wife and I ordered oe of Balsam Hill's BH Fraser Fir pre-lit trees in mid November. The tree was delivered two days b...

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Polygroup and Balsam Hill Most Critical Reviews

Lowest rated reviews
1

We bought a pre-lit Christmas tree. It also rotated. When we plugged it in, it rotated. None of the lights worked. We we...

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1

They sent a tree with the entire bottom section of lights not working. Asked for it to be replaced or returned by...

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1

I purchased a $200 pre-lit Christmas Tree and the lights did not stay lit for one season! I called Polygroup in hopes th...

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1

I recently bought a balsam hill pre-light tree. Half the section was burnt out and as I was spacing the branches the bra...

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Polygroup and Balsam Hill Latest Reviews

Recent published reviews
1

Bought a 7 foot pre lit tree of which some were pre lit and other branches not at all instead of replacing tree they...

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1.5

Worst customer service experience of my life. Because of their extremely misleading website (you have to click behind ta...

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1.3

Bought a Christmas tree. All lights on a pre-lit tree burnt out after one season. The tree has a three year replacement...

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1

I purchased a ten foot lighted tree just a few years ago. There are approximately ten light sections on the tree. About...

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Polygroup and Balsam Hill Products and Services

Most reviewed product and services
  • Polygroup Pool (90 reviews)
  • Polygroup Christmas Tree (56 reviews)
  • Polygroup Shipping Service (6 reviews)
  • Balsam Hill Christmas Tree (55 reviews)
  • Balsam Hill Shipping Service (15 reviews)
  • Balsam Hill Fraser Fir Christmas Tree (12 reviews)