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Balsam Hill
Frontgate

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Balsam Hill

Balsam Hill

1.8
  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 328 TOTAL REVIEWS
Rank
407 out of 4537
in E-commerce category
Rating Details
Customer service
Product or Service Quality
Delivery Service
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    2
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    05:00
  • ISSUES RESOLVED
    0%
Top Products and Services
1.7
46 reviews
1.7
21 reviews
1.8
15 reviews
Frontgate

Frontgate

1.7
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 120 TOTAL REVIEWS
Rank
307 out of 2098
in Furniture and Decor category
Rating Details
Customer service
Product or Service Quality
Delivery Service
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    1
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    00:56
  • ISSUES RESOLVED
    0%
Top Products and Services
1.6
17 reviews
1.9
11 reviews
2.5
7 reviews

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Anonymous
#1404506

Balsam Hill is HORRIBLE at customer service. Without exception, the worst I have ever experienced.

(I commented on my experience with them when purchasing a defective $2,300 tree.)

I have a lot of experience with Frontgate as well. They have always been fantastic. I recently purchased a $4,000 desk that was delivered to my house 3 times with shipping damage. Each time, eith zero difficulty, they returned the desk and shipped a replacement out in days.

When they had no more in stock, without question, they gave me a full refund and said they would notify me when they were back in stock in case I wanted to repurchase. What more could you ask for?!

TOTALLY the oooosite of Baksam who wanted me to keep my defective tree for a year when they had another production run. There warranty makes it very clear they change products and components often and no guarantee on replacement parts being available and if you want them, you have to pay full production costs, which I know would be extreme.

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