PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Balsam Hill and Frontgate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Balsam Hill
Frontgate

Balsam Hill and Frontgate Overview

Total reviews
348
120
Company responses
0
0
Issues resolved
5
2

Balsam Hill was first mentioned on PissedConsumer on Mar 29, 2010 and since then this brand received 348 reviews. It is 228 reviews more than Frontgate received since Aug 12, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Frontgate customer support team than with Balsam Hill customer service.

Balsam Hill and Frontgate Consumer Ratings

Rank
419 out of 4576 in E-commerce category
310 out of 2130 in Furniture and Decor category
Customer service
337 in category
280 in category
Product or Service Quality
378 in category
240 in category
Exchange, Refund and Cancellation Policy
329 in category
232 in category

Balsam Hill and Frontgate Rating Details

Customer service
1.3 (172 reviews)
1.2 (54 reviews)
Reviewer's quote

This place is a complete joke! I bought a $700 tree that ended up being defective and after dealing with their USELESS customer service department a replacement was finally ordered. Fast-forward 3 weeks later and I still don't have a replacement tree for the holiday terrible customer service and...

Jaasiel

...The customer department told me that I had to pressure wash them and then repaint them and the paint will fill in the cracks. Very poor quality items that are priced over the top..

Shelley I
Product or Service Quality
1.5 (132 reviews)
1.5 (44 reviews)
Reviewer's quote

The bottom of one of the sections was destroyed in shipping and when we called customer service to explain how we thought the damage occurred, they sent a replacement section packed the same way in too small a box and this was also damaged for which we sent pictures to the company showing the...

Margrete

It was after normal business hours and the Call Center associated said we would have to call the next morning to talk to a Product Specialist. She said prior to calling, to check the trouble shooting guide on line. I did that and in their trouble shooting guide, the transformers that do not have an...

John Z
Exchange, Refund and Cancellation Policy
1.2 (131 reviews)
1.3 (43 reviews)
Reviewer's quote

I ordered the "most realistic" 9ft Clear LED fir. I waited years to afford this tree. When it arrived, I immediately noticed one of the lower sections was broken at the plug. See photo. I contacted Customer service that same day. They assured me a replacement order FOR THAT SECTION would be...

Sheryl B

Called to discuss possibly returning 5 pillows which were shipped in 5 boxes all purchased on one order. The first pillow arrived and did not fit and I arranged for a return and I am prepared to pay for 1 return charge. However , I Was never made aware that five pillows would ship in five boxes and...

Rachel

Balsam Hill and Frontgate Pros and Cons

Pros
  • Website
  • Beautiful look
  • Customer service
  • Item i ordered
  • Products overall
  • Variety of selections
Cons
  • Customer service
  • Lack of customer service
  • Defective merchandise
  • Customer service
  • Shipping is so inaccurate
  • Inability to have a clue as to delivery times

Balsam Hill and Frontgate Most Positive Reviews

Top rated reviews
5

Delivered with a broken stand a year ago, part has been "backordered" for 11 months. I get quick responses to emails,...

5

Allied and they shipped new one right away. Good response and timely

Balsam Hill and Frontgate Most Critical Reviews

Lowest rated reviews
1

They sent a tree with the entire bottom section of lights not working. Asked for it to be replaced or returned by...

1

I ordered an outdoor clock and didn't receive it at the appropriate time. When I called they said they didn't have the...

Balsam Hill and Frontgate Latest Reviews

Recent published reviews
1

This place is a complete joke! I bought a $700 tree that ended up being defective and after dealing with their USELESS...

Read all 348 reviews
1

Poor quality slow shipping and rude service. I will not order from front gate ever again

Read all 120 reviews

Balsam Hill and Frontgate Products and Services

Most reviewed product and services
  • Balsam Hill Christmas Tree (50 reviews)
  • Balsam Hill Customer Care (21 reviews)
  • Balsam Hill Shipping Service (15 reviews)
  • Frontgate Shipping Service (17 reviews)
  • Frontgate Outdoor Furniture (11 reviews)
  • Frontgate Customer Care (7 reviews)