PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Balsam Hill and Frontgate as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Balsam Hill
Frontgate

Balsam Hill and Frontgate Overview

Total reviews 354 126
Company responses 0 0
Issues resolved 5 2

Balsam Hill and Frontgate Consumer Ratings

Rank
480 out of 3120 in E-commerce category
302 out of 1530 in Furniture and Decor category
Customer service
380 in category
285 in category
Exchange, Refund and Cancellation Policy
366 in category
227 in category
Product or Service Quality
407 in category
250 in category
Price Affordability
619 in category
386 in category

Balsam Hill and Frontgate Rating Details

Customer service
1.3 (175 reviews)
1.3 (58 reviews)
Reviewer's quote

Woeful customer service- really couldnt be *** - and I have just received an email to let me know that its going to be 30 days before I get my money in my account!!!! Why? have I slipped into a time warp? It would be quicker if they attached the cash to a carrier pigeon and fly it across the...

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:y:I've always been very satisfied with Frontgate's customer service. They are very prompt & responsive if I have an order or on rare occasion a problem. They've always taken care to resolve issues and keep me posted about order arrivals..

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Exchange, Refund and Cancellation Policy
1.2 (134 reviews)
1.4 (48 reviews)
Reviewer's quote

...No refund offered. Refused 10’ tree. They are in breach of their contract warranty and being fraudulent...

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So not 15 minutes after I complete my exchange with the Product Specialist, a response to my original escalation email comes in and apologizes for issues with the tree and confirms that the part is being shipped out overnight on Saturday and says I should get it by Monday and provides a tracking...

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Product or Service Quality
1.5 (133 reviews)
1.6 (48 reviews)
Reviewer's quote

This place is a complete joke! I bought a $700 tree that ended up being defective and after dealing with their USELESS customer service department a replacement was finally ordered. Fast-forward 3 weeks later and I still don't have a replacement tree for the holiday terrible customer service and...

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NO CUSTOMER SERVICE!!!!!!! I SPENT THOUSANDS ON POOL / PATIO ENTERTAINMENT PRODUCTS. THEIR $399 FLOATING RAFTS FAD AND CRACK. WRITTEN LETTERS TO SENIOR MANAGEMENT AND NOT EVER EVEN A PHONE CALL...

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Price Affordability
1.8 (122 reviews)
1.9 (43 reviews)
Reviewer's quote

...I do not recommend Balsam Hill due to the price vs. years of use vs. reputed quality and warranty...

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When it didn’t fit as expected, I was told I could return it, but would only be refunded the price of the rug, not the shipping. Also the rug, went on sale even more and when I called and asked for a price adjustment within 14 days of my purchase, I was told they couldn’t even do that because the...

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Balsam Hill and Frontgate Pros and Cons

Pros
  • Website
  • Beautiful look
  • Customer service
  • Item i ordered
  • Products overall
  • Variety of selections
Cons
  • Customer service
  • Lack of customer service
  • Defective merchandise
  • Customer service
  • Shipping is so inaccurate
  • Inability to have a clue as to delivery times

Balsam Hill and Frontgate Most Positive Reviews

Top rated reviews
5

Delivered with a broken stand a year ago, part has been "backordered" for 11 months. I get quick responses to emails,...

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5

Allied and they shipped new one right away. Good response and timely

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5

My wife and I ordered oe of Balsam Hill's BH Fraser Fir pre-lit trees in mid November. The tree was delivered two days b...

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4.9

LikeI've always been very satisfied with Frontgate's customer service. They are very prompt & responsive if I have...

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Balsam Hill and Frontgate Most Critical Reviews

Lowest rated reviews
1

They sent a tree with the entire bottom section of lights not working. Asked for it to be replaced or returned by...

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1

I ordered an outdoor clock and didn't receive it at the appropriate time. When I called they said they didn't have the...

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1

I recently bought a balsam hill pre-light tree. Half the section was burnt out and as I was spacing the branches the bra...

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1

Ordered three items, cancelled two within 24 hours. I was assured the items were cancelled no problem. Then one item...

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Balsam Hill and Frontgate Latest Reviews

Recent published reviews
1

Company will not honor what their representatives tell you. Agents can be both agent and supervisor. They won't tell...

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1

Ads covering any site visited covering more than necessary area is now insured of no purchases from Front gate.
There are...

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No votes

Would appreciate help with bagging the disassembled tree and placing it in the storage bag. HELP! My tel. #...

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1

Tried to order on line 3 times . Credit card rejected-a valid one-. When I called for help , I was told to call my...

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Balsam Hill and Frontgate Products and Services

Most reviewed product and services
  • Balsam Hill Christmas Tree (51 reviews)
  • Balsam Hill Customer Care (22 reviews)
  • Balsam Hill Shipping Service (15 reviews)
  • Frontgate Shipping Service (17 reviews)
  • Frontgate Outdoor Furniture (11 reviews)
  • Frontgate Customer Care (9 reviews)