Start a new comparison
Delete

Balsam Hill

E-commerce
  • 4 ISSUES RESOLVED
  • 299 TOTAL REVIEWS
  • $74.6K CLAIMED LOSSES
  • $540 AVERAGE LOSS
1.8
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
  • Website 12
  • Beautiful look 6
  • Customer service 4
  • Holiday decor 3
  • Ease of assembly 3

Customers don't like

  • Lack of customer service12
  • Customer service11
  • Defective merchandise7
  • Customer service follow through6
  • Product5
Delete

Frontgate

Furniture and Decor
  • 2 ISSUES RESOLVED
  • 98 TOTAL REVIEWS
  • $46.5K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.8
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
  • Products overall 2
  • Item i ordered 2
  • Variety of selections 1
  • Stacking chairs and arm chairs 1

Customers don't like

  • Customer service6
  • Shipping is so inaccurate4
  • Inability to have a clue as to delivery times4
  • Deceptive practices4
  • Quick to say i am sorry with not resolution2
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Terms of Service
Post Comment
Cancel
Anonymous
#1404506

Balsam Hill is HORRIBLE at customer service. Without exception, the worst I have ever experienced.

(I commented on my experience with them when purchasing a defective $2,300 tree.)

I have a lot of experience with Frontgate as well. They have always been fantastic. I recently purchased a $4,000 desk that was delivered to my house 3 times with shipping damage. Each time, eith zero difficulty, they returned the desk and shipped a replacement out in days.

When they had no more in stock, without question, they gave me a full refund and said they would notify me when they were back in stock in case I wanted to repurchase. What more could you ask for?!

TOTALLY the oooosite of Baksam who wanted me to keep my defective tree for a year when they had another production run. There warranty makes it very clear they change products and components often and no guarantee on replacement parts being available and if you want them, you have to pay full production costs, which I know would be extreme.