PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costco and Balsam Hill as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costco
Balsam Hill

Costco and Balsam Hill Overview

Total reviews 1533 354
Company responses 0 0
Issues resolved 10 5

Costco and Balsam Hill Consumer Ratings

Rank
31 out of 334 in Supermarkets and Malls category
483 out of 3124 in E-commerce category
Customer service
37 in category
382 in category
Website
26 in category
287 in category
Product or Service Quality
24 in category
411 in category
Price Affordability
24 in category
622 in category

Costco and Balsam Hill Rating Details

Customer service
2 (492 reviews)
1.3 (175 reviews)
Reviewer's quote

...The customer service should be exceptional as we spend a lot of money in your store and pay a membership . Not treated like they want us to hurry out so they can get more sales. Advise -Open registers with the people dancing around or standing at the podium..

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Woeful customer service- really couldnt be *** - and I have just received an email to let me know that its going to be 30 days before I get my money in my account!!!! Why? have I slipped into a time warp? It would be quicker if they attached the cash to a carrier pigeon and fly it across the...

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Website
2.8 (400 reviews)
2.9 (109 reviews)
Reviewer's quote

...Their website is terrible to try and get customer service. And their telephone service is even worse. Do not buy things online from Costco...

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...I spent days researching trees on line and hours on the Balsam website as this was to be the last tree I would ever buy. As detailed as their website is, they failed to mention that you can't hook up to a timer. Shame on them...

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Product or Service Quality
2.7 (388 reviews)
1.5 (133 reviews)
Reviewer's quote

I pay a good amount of money for Costco membership and deserve a heck of a lot more service and consideration than what this jerk gave me. Costco should retrain this idiot to get more personally involved in helping people and if she can't be any more helpful than she was to me---which was little...

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This place is a complete joke! I bought a $700 tree that ended up being defective and after dealing with their USELESS customer service department a replacement was finally ordered. Fast-forward 3 weeks later and I still don't have a replacement tree for the holiday terrible customer service and...

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Price Affordability
3.2 (377 reviews)
1.8 (122 reviews)
Reviewer's quote

...After I compared the prices from my Costco receipt compared to what I actually paid. InstaCart had up charged me on every item. The worst was a 25% increase on paper towels...

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...I do not recommend Balsam Hill due to the price vs. years of use vs. reputed quality and warranty...

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Costco and Balsam Hill Pros and Cons

Pros
  • Price
  • This is the only time i have been disappointed
  • Great price
  • Website
  • Beautiful look
  • Customer service
Cons
  • Horrible customer service
  • Costco service
  • How we were treated
  • Customer service
  • Lack of customer service
  • Defective merchandise

Costco and Balsam Hill Most Positive Reviews

Top rated reviews
5

I am Alberto Gomez-Rivas Costco customer number 111775377607, member for many years, using services at optical, hearing...

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5

Delivered with a broken stand a year ago, part has been "backordered" for 11 months. I get quick responses to emails,...

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5

Their software to create photobooks is the WORST of any digital photo site out there. Be prepared to lose your work if...

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5

My wife and I ordered oe of Balsam Hill's BH Fraser Fir pre-lit trees in mid November. The tree was delivered two days b...

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Costco and Balsam Hill Most Critical Reviews

Lowest rated reviews
1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

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1

They sent a tree with the entire bottom section of lights not working. Asked for it to be replaced or returned by...

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1

I bought a pair of Kirkland hearing aids there. I've been wearing Beltone HA's for 9 years, thought it was time to...

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1

I recently bought a balsam hill pre-light tree. Half the section was burnt out and as I was spacing the branches the bra...

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Costco and Balsam Hill Latest Reviews

Recent published reviews
1.6

The Roseburg, Oregon location will not allow firearms in their store even if it is legally permitted by state law.

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1

Company will not honor what their representatives tell you. Agents can be both agent and supervisor. They won't tell...

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5

I asked the person that was packing the food to please put all food items in a box. With attitude she put everything in...

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No votes

Would appreciate help with bagging the disassembled tree and placing it in the storage bag. HELP! My tel. #...

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Costco and Balsam Hill Products and Services

Most reviewed product and services
  • Costco Customer Care (166 reviews)
  • Costco Cashier (91 reviews)
  • Costco Manager (84 reviews)
  • Balsam Hill Christmas Tree (51 reviews)
  • Balsam Hill Customer Care (22 reviews)
  • Balsam Hill Shipping Service (15 reviews)