PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costco and Balsam Hill as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costco
Balsam Hill

Costco and Balsam Hill Overview

Total reviews 1610 381
Company responses 0 0
Issues resolved 10 5

Costco and Balsam Hill Consumer Ratings

Rank
37 out of 334 in Supermarkets and Malls category
518 out of 3125 in E-commerce category
Customer service
41 in category
423 in category
Website
29 in category
300 in category
Product or Service Quality
29 in category
463 in category
Price Affordability
29 in category
676 in category

Costco and Balsam Hill Rating Details

Customer service
2 (536 reviews)
1.3 (191 reviews)
Reviewer's quote

...A very nice customer service rep, named Heather, helped us out and rescheduled us for the 19. Nobody came, once again. Heather had given us the number for the company that does the installations...

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Worst customer service ever. Ordered a tree in mid-november, promised it would show up in 5 to 7 business days. It's mid December and not only has the tree not shown up we can't get anyone on the phone...

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Website
2.8 (427 reviews)
2.9 (122 reviews)
Reviewer's quote

...Their website is terrible to try and get customer service. And their telephone service is even worse. Do not buy things online from Costco...

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Because of their extremely misleading website (you have to click behind tabs to see that only some trees have features that are advertised on the main page) I received a tree that did not have the "Easy Plug" feature. They sent me an email letting me know I could return that tree and they would...

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Product or Service Quality
2.6 (417 reviews)
1.5 (147 reviews)
Reviewer's quote

...com, since Costco bought logistics company Innovel Solutions from Sears, Innovel provides delivery and installation services for appliances and other bulky items by contracting another company which is FSA Logistix. Delivery Service. Business Profile...

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...I was on hold with their "customer service" for over 45 minutes after receiving no response to an email request. Chat was unavailable. The representative was very nice and promised to send me a return label -- I have yet to receive it...

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Price Affordability
3.1 (407 reviews)
1.8 (136 reviews)
Reviewer's quote

We have a roof leak and the warranty ran out on our system 6/2020 we have been trying to get someone out to look at it and give us a price on what it would cost to take the system off so we can repair the roof! You guessed it they will take your money then when something goes wrong no one will even...

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...Balsam refused to cancel my order, has already charged my credit card and I have been told that "NO"- they will not honor a price adjustment even though it has been so long that the items are now on sale. Customer service was useless and belligerent. Never shopping Balsam Hill again!..

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Costco and Balsam Hill Pros and Cons

Pros
  • Price
  • This is the only time i have been disappointed
  • Great price
  • Website
  • Beautiful look
  • Tree is nice but would be nicer if the lights worked
Cons
  • Horrible customer service
  • Costco service
  • Shame on you costco
  • Customer service
  • Lack of customer service
  • Defective merchandise

Costco and Balsam Hill Most Positive Reviews

Top rated reviews
5

I am Alberto Gomez-Rivas Costco customer number 111775****07, member for many years, using services at optical, hearing...

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5

Delivered with a broken stand a year ago, part has been "backordered" for 11 months. I get quick responses to emails,...

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5

Their software to create photobooks is the WORST of any digital photo site out there. Be prepared to lose your work if...

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5

My wife and I ordered oe of Balsam Hill's BH Fraser Fir pre-lit trees in mid November. The tree was delivered two days b...

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Costco and Balsam Hill Most Critical Reviews

Lowest rated reviews
1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

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1

They sent a tree with the entire bottom section of lights not working. Asked for it to be replaced or returned by...

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1

I bought a pair of Kirkland hearing aids there. I've been wearing Beltone HA's for 9 years, thought it was time to...

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1

I recently bought a balsam hill pre-light tree. Half the section was burnt out and as I was spacing the branches the bra...

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Costco and Balsam Hill Latest Reviews

Recent published reviews
3.8

We had our washer/dryer delivered on the 15. They were supposed to install them. They didnt. The delivery man had all so...

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1.3

I purchased a Fraser Fir in 2014. I know it is out of warranty. At least four of the six? strands of light are out. I...

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No votes

The customer service team is fantastic!!! I got my refund right away. I just need to know when UPS is picking up the...

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No votes

Absolutely by far the worst company I have dealt with. They lie, misrepresent,and fraudulently conduct their business.

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Costco and Balsam Hill Products and Services

Most reviewed product and services
  • Costco Cashier (92 reviews)
  • Costco Manager (84 reviews)
  • Costco Delivery Service (45 reviews)
  • Balsam Hill Christmas Tree (59 reviews)
  • Balsam Hill Shipping Service (16 reviews)
  • Balsam Hill Fraser Fir Christmas Tree (12 reviews)