PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Balsam Hill and Costco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Balsam Hill
Costco

Balsam Hill and Costco Overview

Total reviews
348
1273
Company responses
0
0
Issues resolved
5
9

Costco was first mentioned on PissedConsumer on Jul 19, 2007 and since then this brand received 1273 reviews. It is 925 reviews more than Balsam Hill received since Mar 29, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Balsam Hill customer support team and Costco customer service.

Balsam Hill and Costco Consumer Ratings

Rank
419 out of 4576 in E-commerce category
23 out of 614 in Supermarkets and Malls category
Customer service
337 in category
31 in category
Product or Service Quality
378 in category
17 in category
Exchange, Refund and Cancellation Policy
329 in category
14 in category

Balsam Hill and Costco Rating Details

Customer service
1.3 (172 reviews)
2 (390 reviews)
Reviewer's quote

This place is a complete joke! I bought a $700 tree that ended up being defective and after dealing with their USELESS customer service department a replacement was finally ordered. Fast-forward 3 weeks later and I still don't have a replacement tree for the holiday terrible customer service and...

Jaasiel

I bought 4 tires at the Costco at Clifton NJ. The lady helped me told me that I don’t need to wait in line next time I came back for the tire rotations. I just need to come to the counter and it only takes couple of minutes. I came here today for the tires rotation. The lady at the counter treated...

Joseph L
Product or Service Quality
1.5 (132 reviews)
2.7 (309 reviews)
Reviewer's quote

The bottom of one of the sections was destroyed in shipping and when we called customer service to explain how we thought the damage occurred, they sent a replacement section packed the same way in too small a box and this was also damaged for which we sent pictures to the company showing the...

Margrete

The service staff (Peter Clarke and Alex) in the Tire Department said to have "it repaired and that Costco will be reimburse us for the damages", even before we filled out the claim form. The next day, we spoke to Kiley at Costco and we filled out a claim form, she also said that we will be...

Liza B
Exchange, Refund and Cancellation Policy
1.2 (131 reviews)
3 (299 reviews)
Reviewer's quote

I ordered the "most realistic" 9ft Clear LED fir. I waited years to afford this tree. When it arrived, I immediately noticed one of the lower sections was broken at the plug. See photo. I contacted Customer service that same day. They assured me a replacement order FOR THAT SECTION would be...

Sheryl B

During shopping at our local Costco, I was in the check out line and witnessed a lady use some pretty disturbing language toward the cashier! The cashier asked the lady to repeat her choice of words directed at him a couple times, but refused ( CAUSE SHE SHOULD BE ASHAMED FOR SAYING IT THE FIRST...

Mariah E

Balsam Hill and Costco Pros and Cons

Pros
  • Website
  • Beautiful look
  • Customer service
  • Price
  • This is the only time i have been disappointed
  • Food items offered
Cons
  • Customer service
  • Lack of customer service
  • Defective merchandise
  • Horrible customer service
  • Customer service
  • Costco service

Balsam Hill and Costco Most Positive Reviews

Top rated reviews
5

Delivered with a broken stand a year ago, part has been "backordered" for 11 months. I get quick responses to emails,...

5

I am Alberto Gomez-Rivas Costco customer number 111775377607, member for many years, using services at optical, hearing...

Balsam Hill and Costco Most Critical Reviews

Lowest rated reviews
1

They sent a tree with the entire bottom section of lights not working. Asked for it to be replaced or returned by...

1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

Balsam Hill and Costco Latest Reviews

Recent published reviews
1

This place is a complete joke! I bought a $700 tree that ended up being defective and after dealing with their USELESS...

Read all 348 reviews
1

I had let my membership expire the end of November last year. I renewed it the end of January. I go into Costco today...

Read all 1273 reviews

Balsam Hill and Costco Products and Services

Most reviewed product and services
  • Balsam Hill Christmas Tree (50 reviews)
  • Balsam Hill Customer Care (21 reviews)
  • Balsam Hill Shipping Service (15 reviews)
  • Costco Customer Care (146 reviews)
  • Costco Cashier (89 reviews)
  • Costco Manager (81 reviews)