PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Balsam Hill and Costco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Balsam Hill
Costco

Balsam Hill and Costco Overview

Total reviews 354 1529
Company responses 0 0
Issues resolved 5 10

Balsam Hill and Costco Consumer Ratings

Rank
480 out of 3121 in E-commerce category
31 out of 333 in Supermarkets and Malls category
Customer service
378 in category
37 in category
Exchange, Refund and Cancellation Policy
365 in category
21 in category
Product or Service Quality
407 in category
24 in category
Price Affordability
619 in category
24 in category

Balsam Hill and Costco Rating Details

Customer service
1.3 (175 reviews)
2 (489 reviews)
Reviewer's quote

Woeful customer service- really couldnt be *** - and I have just received an email to let me know that its going to be 30 days before I get my money in my account!!!! Why? have I slipped into a time warp? It would be quicker if they attached the cash to a carrier pigeon and fly it across the...

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We have a Costco membership in huge part FOR your customer service. Today I was met by such disappointment. If I return to our local store and there is only one regular register open with 25 plus customers in that line-because we pay to have customer service- we will look at canceling a membership...

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Exchange, Refund and Cancellation Policy
1.2 (134 reviews)
3 (371 reviews)
Reviewer's quote

...No refund offered. Refused 10’ tree. They are in breach of their contract warranty and being fraudulent...

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...Manager, Tim (or Jim? - Sept 12 around 1PM) is very rude, but agrees to refund. Problem 4 instead of refund I am charged!. That is not just bad it is just awful..

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Product or Service Quality
1.5 (133 reviews)
2.7 (387 reviews)
Reviewer's quote

This place is a complete joke! I bought a $700 tree that ended up being defective and after dealing with their USELESS customer service department a replacement was finally ordered. Fast-forward 3 weeks later and I still don't have a replacement tree for the holiday terrible customer service and...

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I pay a good amount of money for Costco membership and deserve a heck of a lot more service and consideration than what this jerk gave me. Costco should retrain this idiot to get more personally involved in helping people and if she can't be any more helpful than she was to me---which was little...

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Price Affordability
1.8 (122 reviews)
3.2 (377 reviews)
Reviewer's quote

...I do not recommend Balsam Hill due to the price vs. years of use vs. reputed quality and warranty...

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...After I compared the prices from my Costco receipt compared to what I actually paid. InstaCart had up charged me on every item. The worst was a 25% increase on paper towels...

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Balsam Hill and Costco Pros and Cons

Pros
  • Website
  • Beautiful look
  • Customer service
  • Price
  • This is the only time i have been disappointed
  • Great price
Cons
  • Customer service
  • Lack of customer service
  • Defective merchandise
  • Horrible customer service
  • Costco service
  • How we were treated

Balsam Hill and Costco Most Positive Reviews

Top rated reviews
5

Delivered with a broken stand a year ago, part has been "backordered" for 11 months. I get quick responses to emails,...

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5

I am Alberto Gomez-Rivas Costco customer number 111775377607, member for many years, using services at optical, hearing...

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5

My wife and I ordered oe of Balsam Hill's BH Fraser Fir pre-lit trees in mid November. The tree was delivered two days b...

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5

Their software to create photobooks is the WORST of any digital photo site out there. Be prepared to lose your work if...

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Balsam Hill and Costco Most Critical Reviews

Lowest rated reviews
1

They sent a tree with the entire bottom section of lights not working. Asked for it to be replaced or returned by...

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1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

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1

I recently bought a balsam hill pre-light tree. Half the section was burnt out and as I was spacing the branches the bra...

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1

I bought a pair of Kirkland hearing aids there. I've been wearing Beltone HA's for 9 years, thought it was time to...

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Balsam Hill and Costco Latest Reviews

Recent published reviews
1

Company will not honor what their representatives tell you. Agents can be both agent and supervisor. They won't tell...

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No votes

COSTCO is out of line for pulling Palmetto Cheese off shelves. How cowardly of you! Freedom of speech? Well, COSTCO is n...

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No votes

Would appreciate help with bagging the disassembled tree and placing it in the storage bag. HELP! My tel. #...

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No votes

Bought a 55 " Samsung TV and found out your company added $65.00 warranty charge on there without asking. Don't need...

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Balsam Hill and Costco Products and Services

Most reviewed product and services
  • Balsam Hill Christmas Tree (51 reviews)
  • Balsam Hill Customer Care (22 reviews)
  • Balsam Hill Shipping Service (15 reviews)
  • Costco Customer Care (165 reviews)
  • Costco Cashier (91 reviews)
  • Costco Manager (84 reviews)