Bally Total Fitness vs Planet Fitness

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Bally Total Fitness

Fitness Centers
  • 1 ISSUES RESOLVED
  • 164 TOTAL REVIEWS
  • $50K CLAIMED LOSSES
  • $908 AVERAGE LOSS
1.4
Customer service
Website
Staff
Location
Diversity of Products or Services
  • Gym facilities 1
  • Personal training 1
  • Thieves 1

Customers don't like

  • Customer service4
  • Contract cancellation process3
  • Hidden fees2
  • Charging without permission1
  • Chlorine smell1

Products by Bally Total Fitness

No items

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Planet Fitness

Fitness Centers
  • 2 ISSUES RESOLVED
  • 1243 TOTAL REVIEWS
  • $270K CLAIMED LOSSES
  • $998 AVERAGE LOSS
2.3
Customer service
Website
Staff
Location
Diversity of Products or Services
  • Location 14
  • Most of equipment 10
  • Cleanliness 9
  • Price 8
  • Machines 7

Customers don't like

  • Customer service30
  • Unprofessional employee attitudes18
  • Rude employee17
  • Billing practices14
  • No notification8

Products by Planet Fitness

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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