PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bally Total Fitness and Lucille Roberts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bally Total Fitness
Lucille Roberts

Bally Total Fitness and Lucille Roberts Overview

Total reviews
171
333
Company responses
0
0
Issues resolved
2
0

Bally Total Fitness and Lucille Roberts Consumer Ratings

Rank
67 out of 398 in Fitness Centers category
25 out of 398 in Fitness Centers category
Customer service
49 in category
19 in category
Price Affordability
21 in category
47 in category
Website
37 in category
25 in category
Product or Service Quality
18 in category
23 in category

Bally Total Fitness and Lucille Roberts Rating Details

Customer service
1.4 (10 reviews)
1.9 (32 reviews)
Reviewer's quote

I then called customer service but they could not resolved it as they only saw one charge, I then proceeded to dispute one of the charges with the credit card company. Bally cancelled my membership altogether even though there is one charge is remaining. Called customer service numberous times and...

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No access No customer service no response..

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Price Affordability
3 (7 reviews)
2.5 (32 reviews)
Reviewer's quote

Need phone number so I can contact ballys

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Why does the club raise prices for its customers who have been involved in the club for many years? At the same time, new promotions are organized at a price of $ 19. 99 in order to attract new customers at a lower price. And for those who have been a member of the club for more than 12 years, have...

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Website
2.1 (7 reviews)
2.4 (28 reviews)
Reviewer's quote

Terrible, terrible gym! Please I urge you not to join this place because although it may seem like a great place to work out, these people are so deceiving. They'll tell you one thing, and do another. I tried canceling my membership with this company and their district manager gave me the okay on...

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The fact that LR never responded to the BBB complaint to resolve the matter has now been publicly posted on the BBB's website and has been forwarded to the NY State Consumer Protection Dept. It's surprising that not only was their rep "Colette" rude, abrasive and condescending with no human...

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Product or Service Quality
2.5 (6 reviews)
2.3 (32 reviews)
Reviewer's quote

My account was paid in full and they keep taking money out of my account

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...My gym is closed and we cant use the services. I do not want to pay for a service we cannot use..

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Bally Total Fitness and Lucille Roberts Pros and Cons

Pros
  • Thieves
  • Personal training
  • Gym facilities
  • Classes
  • Good classes
  • All woman
Cons
  • Customer service
  • Contract cancellation process
  • Chlorine smell
  • Lack of offering real help and assistance
  • Customer service
  • No explanation for a monthly increase in memebership

Bally Total Fitness and Lucille Roberts Most Positive Reviews

Top rated reviews
4.3

Need phone number so I can contact ballys

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5

Hi, this is Roula Al joudi, i am a member with your jym, i like so much your jym but this is for women and there is a...

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No votes
5

Want to state that the protein powder, your label, is an excellent product. Lost pounds and trimmed up nicely. I...

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Bally Total Fitness and Lucille Roberts Most Critical Reviews

Lowest rated reviews
1

On Oct 8th I decided to renew my membership to Bally's and included my daughter for a total amount of 300.00. Due to a s...

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1

I HAD A ISSUE WITH CANCELLING MY MEMBERSHIP FOR THE LAST 6 MONTHS I WAS TOLD I WAS SIGNING A NON CONTRACT MEMBERSHIP I...

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1

I was new to Bally fitness, at first they were great but than I got myself a trainer name Karina. I sign a contract for...

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1

Lucille Roberts Customer service are Garbage, they are rude, nasty and disrespectful, they charged me after the gym was...

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Bally Total Fitness and Lucille Roberts Latest Reviews

Recent published reviews
No votes

Wrongly inappropriate for a long time being

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No votes

Have cancelled o line you but no response . Pls call me. Git a bill for Apr. How is that possible

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1

I received a bill from this company stating that i owe them money. But there is no bally fitness around where I live....

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No votes

They are charging my card while they are closed, since March! None of their phone numbers are working! Bunch of thieves!

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Bally Total Fitness and Lucille Roberts Products and Services

Most reviewed product and services
  • Bally Total Fitness Membership (91 reviews)
  • Lucille Roberts Membership (29 reviews)
  • Lucille Roberts Customer Care (29 reviews)
  • Lucille Roberts Zumba Fitness Program (2 reviews)