PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Havertys Furniture and Baers Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Baers Furniture

Baers Furniture

Has verified representatives
2.3
Havertys Furniture
Baers Furniture

Havertys Furniture and Baers Furniture Overview

Total reviews
364
131
Company responses
0
39
Issues resolved
3
6

Havertys Furniture was first mentioned on PissedConsumer on Mar 10, 2008 and since then this brand received 364 reviews. It is 233 reviews more than Baers Furniture received since May 22, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Baers Furniture customer support team than with Havertys Furniture customer service.

Havertys Furniture and Baers Furniture Consumer Ratings

Rank
236 out of 2131 in Furniture and Decor category
137 out of 2131 in Furniture and Decor category
Customer service
178 in category
276 in category
Product or Service Quality
252 in category
218 in category
Exchange, Refund and Cancellation Policy
224 in category
185 in category

According to consumer ratings and reviews, Baers Furniture ranks 99 points higher in the Furniture and Decor category than Havertys Furniture. People gave Havertys Furniture 1.5 stars for Customer service criterion in Furniture and Decor category and it is 417 points higher than the worst rated brand in this category. At the same time, Baers Furniture was rated 1.2 stars for Customer service criterion in this category and it is 319 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Baers Furniture has a higher rating than Havertys Furniture. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Havertys Furniture 1.3 stars and it is 62% greater than other in category. Baers Furniture however was rated 1.4 stars and it is 69% greater than other in category.

Havertys Furniture and Baers Furniture Rating Details

Customer service
1.5 (93 reviews)
1.2 (53 reviews)
Reviewer's quote

...Their furniture and customer service exceeded Havertys. Stay clear of these crooks..

James C

I’m more mad at myself for being tempted to try it again with this service. I’m 2007 I had such bad experience that I spent over 70k with Walter e smithe in chicago and had furniture delivered. Bad experience in 2011 with a couch with cushions going flat...

Victoria L
Product or Service Quality
1.5 (81 reviews)
1.6 (48 reviews)
Reviewer's quote

My. Name is LynnLooney I bought a sectional in the end of November it was delivered in December 2019 the right did recliner is to loose They tried to repair it they said it was supposed to get like that two texts came out but that didn’t work because they were friends the second one covered the...

Lynn L

Purchased dresser, 10 months in noticed the color on one of the drawers go from cream to yellow. Called my sales person who gave me their CS no. Called 3/27/19, spoke to Wendy who told me a Co. called Fast Furniture will be in touch with me within 1-5 days. They called, left message to be at my...

Rhyslyn J
Exchange, Refund and Cancellation Policy
1.3 (74 reviews)
1.4 (49 reviews)
Reviewer's quote

I also purchased the Payton reclining sofa,loveseat and rocker in cognac from havertys. Salesman told me their piece had been on showroom floor for 6 years and still looked new. I had the same problem as the people above. Guardsman told me it was a manufacturer problem(peeling)but it wasn't. The...

James G

As we were encouraged to purchase the warranty policy from Bears, we notified Uniters insurance immediately of the furniture’s defect as the couches fell within the warranty period. Uniters insurance sent out a repair person who told us that we would wait 8 to 12 weeks to get the fabric in and then...

Melanie H

Havertys Furniture and Baers Furniture Pros and Cons

Pros
  • Sales staff
  • Location
  • Showroom
  • Style of furniture
  • Sales staff
  • Showroom appearance of furniture
Cons
  • Customer service
  • Very poor quality
  • Quality and service
  • Zero customer service
  • No return phone calls
  • Product quality and customer service

Havertys Furniture and Baers Furniture Most Positive Reviews

Top rated reviews
5

The commercial is meant to be comical and it is. It's not meant to be offensive to a certain industry. It's simply a...

5

We purchased a Tommy Bahamas Costal Plush mattress set from Baer's 35 days ago. We contacted the store in Melbourne...

Havertys Furniture and Baers Furniture Most Critical Reviews

Lowest rated reviews
1

I have had the worst experience with Haverty. I recently bought a house and turned to Haverty to outfit my guest...

1

West Palm Beach branch; horrible customer service experience! I bought mattress that is supposed to be excellent, it...

Havertys Furniture and Baers Furniture Latest Reviews

Recent published reviews
1.8

Everything Havertys sells is over-priced junk. I'd go to Rooms-To-Go and pay way less for the same products. It all...

Read all 364 reviews
1

We purchased a Natuzzi leather sofa and recliner chair in July from the Stuart, Florida store. I was so happy that we fi...

Read all 131 reviews

Havertys Furniture and Baers Furniture Products and Services

Most reviewed product and services
  • Havertys Furniture Sofa (69 reviews)
  • Havertys Furniture Furniture Set (55 reviews)
  • Havertys Furniture Customer Care (17 reviews)
  • Baers Furniture Customer Care (18 reviews)
  • Baers Furniture Delivery Service (2 reviews)
  • Baers Furniture Sales Representative (1 review)