PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Brick and Bad Boy Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Brick

The Brick

1.7
Bad Boy Furniture

Bad Boy Furniture

Has verified representatives
1.6
The Brick
Bad Boy Furniture

The Brick and Bad Boy Furniture Overview

Total reviews
315
381
Company responses
0
42
Issues resolved
4
2

Bad Boy Furniture was first mentioned on PissedConsumer on Jan 29, 2008 and since then this brand received 381 reviews. It is 66 reviews more than The Brick received since Apr 8, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with The Brick customer support team and Bad Boy Furniture customer service.

The Brick and Bad Boy Furniture Consumer Ratings

Rank
323 out of 1895 in Furniture and Decor category
359 out of 1895 in Furniture and Decor category
Customer service
215 in category
312 in category
Staff
239 in category
309 in category
Product or Service Quality
235 in category
298 in category

According to consumer ratings and reviews, The Brick ranks 36 points higher in the Furniture and Decor category than Bad Boy Furniture. People gave The Brick 1.5 stars for Customer service criterion in Furniture and Decor category and it is 392 points higher than the worst rated brand in this category. At the same time, Bad Boy Furniture was rated 1.1 stars for Customer service criterion in this category and it is 295 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that The Brick has a higher rating than Bad Boy Furniture. Regarding Product or Service Quality criterion, consumers gave The Brick 1.6 stars and it is 61% greater than other in category. Bad Boy Furniture however was rated 1.3 stars and it is 51% greater than other in category.

The Brick and Bad Boy Furniture Rating Details

Customer service
1.5 (172 reviews)
1.1 (165 reviews)
Reviewer's quote

...When I hit the delivery abs found the dresser missing and called customer service and came to know that the dresser is on backorder and will be delivered may be by third week of January 2020. No one mentioned these things at the time of purchase ..

Danica

...They told me to contact the online customer service. Since December i left 2 voice mail and sent 2 emails and nobody called me back or emailed me back. I want my money back!!AnarasiaA..

Julie F
Staff
1.7 (162 reviews)
1.4 (150 reviews)
Reviewer's quote

...Also, the customer services staff at the Surrey central The Bricks office are very discriminatory when they serve customers. One can tell this but how they can ignore you and serve other customers first..

Felica

...manager wanted to "make a deal" for me to purchase a more expensive tv!!! Extremely poor customer service and dissatisfaction with the conduct of the sales staff / manager. My purchase money is being held hostage - no tv, no comparable tv to be exchanged and when I spoke to the sales manager to cancel my order (remember the tv has not even been delivered yet) - I was told there was only "in store credit". No tv - no exchange - no...

Jakala
Product or Service Quality
1.6 (151 reviews)
1.3 (138 reviews)
Reviewer's quote

They didn't tell me when selling the furniture about the quality of it. and never told me that warranty will come in the email and also that some damages are not covered my dresser is ruined in a month, and they are not changing it under warranty please do not purchase anything from brick..

Sadia R

...Bad Boy promised replacements as they do not take back or return money for their defective product. They were delivered also damaged/defective. I refused delivery of these chairs...

Cheryl G

The Brick and Bad Boy Furniture Pros and Cons

Pros
  • Proximity to my home
  • Staff in the store were very pleasant
  • Shitty
  • Furniture
  • Price
  • No pros
Cons
  • Customer service
  • Way the customer service was not helpful at all
  • Warranty coverage misinformation
  • Customer service
  • Service
  • Poor quality

The Brick and Bad Boy Furniture Most Positive Reviews

Top rated reviews
5

I just finished buying a TV at the beacon hill brick. MOE my sales representative was guinely happy to help me. He was w...

5

Do not buy from them.......(period ) trust me on this u dont want to find out.

The Brick and Bad Boy Furniture Most Critical Reviews

Lowest rated reviews
1

Absolutely HORRIBLE customer service at The Brick Richmond Hill! Sales Rep Salma ordered a double bed for me instead of...

1

Purchased a $150 warranty from Bad boys with the promise they would cover most damages for 5 years the so called 5 year...

The Brick and Bad Boy Furniture Latest Reviews

Recent published reviews
1

Do NOT purchase any warranty from The Brick!!!! Their warranty company is King and State, their contracted service...

Read all 315 reviews
1.2

Case Description:I purchased 2 side chairs from Bad Boy for my sick mother. Her caregivers need a place to sit while car...

Read all 381 reviews

The Brick and Bad Boy Furniture Products and Services

Most reviewed product and services
  • The Brick Customer Care (53 reviews)
  • The Brick Warranty (20 reviews)
  • The Brick Shipping Service (14 reviews)
  • Bad Boy Furniture Customer Care (56 reviews)
  • Bad Boy Furniture Shipping Service (27 reviews)
  • Bad Boy Furniture Sales Manager (18 reviews)