PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bad Boy Furniture and The Brick as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bad Boy Furniture
The Brick

Bad Boy Furniture and The Brick Overview

Total reviews 432 428
Company responses 42 0
Issues resolved 2 7

Bad Boy Furniture and The Brick Consumer Ratings

Rank
427 out of 1550 in Furniture and Decor category
377 out of 1550 in Furniture and Decor category
Customer service
330 in category
235 in category
Reliability
308 in category
222 in category
Exchange, Refund and Cancellation Policy
298 in category
232 in category
Product or Service Quality
331 in category
296 in category

Bad Boy Furniture and The Brick Rating Details

Customer service
1.1 (196 reviews)
1.4 (239 reviews)
Reviewer's quote

...Absolutely horrible customer service..

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After two months delay in receiving my staff, I talk with customer service, and they just told me that I can cancel my purchase and there in no force to do purchase from our stores. Do not west your time and money for a company that has zero customer service and responsibilities. I am really...

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Reliability
1.1 (168 reviews)
1.4 (199 reviews)
Reviewer's quote

Called Bad Boy for the very first time. I found the same product sold at another furniture for cheaper. Same manufacture, design and model. 1 minute into our conversation. He said "WE DO NOT EVER PRICE MATCH" I said "Your website said 100% Price MATCH". He said "THEN BUY IT AT THAT FURNITURE...

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...V but after reading negative reviews concerning the reliability of this product I decided that I wanted a different brand of T. V that had more favorable ratings. The Brick will do absolutely nothing to help once they have your money...

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Exchange, Refund and Cancellation Policy
1.1 (166 reviews)
1.3 (197 reviews)
Reviewer's quote

...know as soon as it arrives :wtf: Turns out they sold my dryer, that I had paid for in full by the way, while they were waiting for my washer!! I demanded a refund as they have not held up their part of the contract so legally the all sales final clause is null and void as well. They will not return my money, and we are moving into the 15th week of excuses and broken promises. They have the biggest scam going on I've ever experienced! Never buy...

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They don't take accountability, if you cannot deliver the merchandises,, then refund full price. They need to stop playing games and excuses to not pay back their customers. I was told I would have a cheque mail to me because they can't refund the visa I pay with online ??? What type of company...

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Product or Service Quality
1.3 (165 reviews)
1.5 (211 reviews)
Reviewer's quote

...BADBOY needs to change their business approach and customer service to reflect fairness!..

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How's that for customer service? Got off the phone with lovely representative (Priyankaa, who has to take all these customer complaints, which are NOT her fault but I advised her to let her ("Superiors" know that they are failing in keeping regular buyers like my husband and myself; as we have...

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Bad Boy Furniture and The Brick Pros and Cons

Pros
  • No pros
  • Price
  • Furniture
  • Proximity to my home
  • Reasonable price
  • Customer service
Cons
  • Customer service
  • Service
  • Poor quality
  • Customer service
  • Never again will i buy anything from the brick
  • Way the customer service was not helpful at all

Bad Boy Furniture and The Brick Most Positive Reviews

Top rated reviews
5

Do not buy from them.......(period ) trust me on this u dont want to find out.

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5

I just finished buying a TV at the beacon hill brick. MOE my sales representative was guinely happy to help me. He was w...

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5

All I see here are customers who failed to read the terms and conditions on their warranty brochure OR theirs sales invo...

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5

I went to the brick store in nepean, ottawa for 3 times recently. I realized that this branch has a very welcoming...

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Bad Boy Furniture and The Brick Most Critical Reviews

Lowest rated reviews
1

Purchased a $150 warranty from Bad boys with the promise they would cover most damages for 5 years the so called 5 year...

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1

Absolutely HORRIBLE customer service at The Brick Richmond Hill! Sales Rep Salma ordered a double bed for me instead of...

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1

Purchased a dining set from their store near Kennedy and Lawrence. Their sales person was friendly and helpful, everythi...

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1

I had my New 65 inches Smasung delivered to my place last March 9 2016. Since we were moving all our stuffs on our new...

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Bad Boy Furniture and The Brick Latest Reviews

Recent published reviews
1

Called Bad Boy for the very first time. I found the same product sold at another furniture for cheaper. Same manufacture...

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1

The worst thing, in my opinion, about the situation is that customers like us have to experience bad service from the br...

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No votes

David Taylor
Texas City, TX 77590
dtaylorxx@***.com
409-939-****
Work Experience
Hole Watch
GMTS - La Porte, TX
March 2019 to M...

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1

I have purchased 2 Stearns Foster mattresses from the Brick - a Queen and a King. The King was a couple of years ago. We...

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Bad Boy Furniture and The Brick Products and Services

Most reviewed product and services
  • Bad Boy Furniture Shipping Service (31 reviews)
  • Bad Boy Furniture Sales Manager (18 reviews)
  • Bad Boy Furniture Furniture Warranty (9 reviews)
  • The Brick Warranty (26 reviews)
  • The Brick Shipping Service (18 reviews)
  • The Brick Sales Representative (10 reviews)