Babies R Us vs Buy Buy Baby: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Babies R Us and Buy Buy Baby as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Babies R Us

1.9

Buy Buy Baby

1.6

Babies R Us

Buy Buy Baby

Babies R Us and Buy Buy Baby Overview

Total reviews

196

Company responses

Issues resolved

Babies R Us was first mentioned on PissedConsumer on Nov 3, 2007 and since then this brand received 196 reviews. It is 119 reviews more than Buy Buy Baby received since Nov 24, 2013.

Babies R Us and Buy Buy Baby Consumer Ratings

Rank

34 out of 368 in Kids' Stores category

58 out of 368 in Kids' Stores category

Customer service

31 in category

29 in category

Website

37 in category

51 in category

Price Affordability

40 in category

54 in category

According to consumer ratings and reviews, Babies R Us ranks 24 points higher in the Kids' Stores category than Buy Buy Baby. People gave Babies R Us 1.4 stars for Customer service criterion in Kids' Stores category and it is 59 points higher than the worst rated brand in this category. At the same time, Buy Buy Baby was rated 1.4 stars for Customer service criterion in this category and it is 61 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Babies R Us has a higher rating than Buy Buy Baby. Regarding Price Affordability criterion, consumers gave Babies R Us 2.1 stars and it is 56% greater than other in category. Buy Buy Baby however was rated 1.8 stars and it is 59% worse than other in category.

Babies R Us and Buy Buy Baby Rating Details

Customer service

1.4 (71 reviews)

1.4 (50 reviews)

Reviewer's quote

Ugh! So I call customer service to get it updated and ask about the giftcard. The representative basically said I was screwed because the program ended 2 weeks ago. Ok but I created my registry in October! I was reviewing online and seen on the babies r us website that the giftcards would be issued...

Felicia L

Customer service rep answered the question..

Meagan

Website

2.1 (67 reviews)

1.7 (27 reviews)

Reviewer's quote

I ordered a car seat from your website. As I was putting my address in it auto populated. Once my order was complete I noticed that my house number was not on the confirmation...

PissedConsumer1171550

Ordered 2 items from Buy Buy Baby for a baby shower (through a gift registry).Received the 1st item within a few days.2 weeks later- still waiting for the 2nd gift.The shower is today. Lesson Learned- do not purchase from them- terrible & very poor customer service!

A J

Price Affordability

2.1 (63 reviews)

1.8 (32 reviews)

Reviewer's quote

...told me to send it back and i would receive another coupon of the price for the mattress and now its $50 again. This is totally crop, telling people lies and all. I wont be shopping here anymore...

PissedConsumer1181641

It is unfair to get 20% deducted from the original price upon returning a perfectly shaped items purchased two weeks ago just because I had misplaced the receipt!In this day and age I cannot see how a big company cannot go back in their system to confirm whether I paid full price or use the coupon...

PissedConsumer1345866