PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Babies R Us and Buy Buy Baby as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Babies R Us
Buy Buy Baby

Babies R Us and Buy Buy Baby Overview

Total reviews 197 165
Company responses 0 0
Issues resolved 0 2

Babies R Us and Buy Buy Baby Consumer Ratings

Rank
43 out of 280 in Kids' Stores category
68 out of 280 in Kids' Stores category
Customer service
No votes
33 in category
Website
No votes
52 in category
Price Affordability
No votes
57 in category
Discounts and Special Offers
No votes
42 in category

Babies R Us and Buy Buy Baby Rating Details

Customer service
No votes
1.4 (93 reviews)
Reviewer's quote

Ugh! So I call customer service to get it updated and ask about the giftcard. The representative basically said I was screwed because the program ended 2 weeks ago. Ok but I created my registry in October! I was reviewing online and seen on the babies r us website that the giftcards would be issued...

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I ordered as a gift and it has not arrived and I cannot get hold of customer service..

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Website
No votes
1.6 (56 reviews)
Reviewer's quote

I ordered a car seat from your website. As I was putting my address in it auto populated. Once my order was complete I noticed that my house number was not on the confirmation...

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We ordered a very expensive product in early August that my wife needed for our newborn and never received the package.After 4 separate calls with customer service and 8+ hours of wasted time on hold we were told that the package was mistakenly sent to the wrong address, which was then shipped back...

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Price Affordability
No votes
1.7 (63 reviews)
Reviewer's quote

...told me to send it back and i would receive another coupon of the price for the mattress and now its $50 again. This is totally crop, telling people lies and all. I wont be shopping here anymore...

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Someone FINALLY picked up after I was on hold for 2hours and 8 minutes to be exact and said the order was canceled and offered me store credit for the sale price. I said absolutely *** NOT this item was paid for at full price and was charged an arm and a leg for delivery services and I want my damn...

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Discounts and Special Offers
No votes
1.6 (60 reviews)
Reviewer's quote

I don't want to wait 2 weeks for the actual card to come in because the item I'm trying to order is special order and will take 6-8 weeks to get in. I asked if I could go into the store and they could look up there and was told no. This is so frustrating and ridiculous! The only reason I applied...

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Don't be scam by their offers, because you will hate the moment and wish that you spent more money in state of ordering from them. Also, the customer services is poor because you will have to wait for at least an hour to be connected to a representative than he or she will tell you the same thing...

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Babies R Us and Buy Buy Baby Pros and Cons

Pros
  • In store customer service
  • Horrendous
  • Employees at other times
  • Good selection of products
  • Customer service
  • Selection
Cons
  • Customer service
  • Customer service wasting my time
  • False advertising
  • Customer service
  • Entire experience
  • Never delivering item purchased and poor customer service

Babies R Us and Buy Buy Baby Most Positive Reviews

Top rated reviews
4.9

My husband and I are in the process of adopting. We have had to purchase a lot of items both in the furniture area but...

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5

I had a great experience this morning at buy buy baby. Hillary was able to help me with everything.
Thank you very much H...

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4.8

I wanted to take an item off my sisters registry because I bought it off amazon so i didnt want anyone else buying it...

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5

I only delivered one of two cribs. Also delivered to wrong address!

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Babies R Us and Buy Buy Baby Most Critical Reviews

Lowest rated reviews
1

I had a HORRIBLE experience at BabiesRUs. I went into the store to buy a gift for a friend off the registry. The item...

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1

I ordered a crib 6 weeks ago and have yet to receive it. I am now being told to wait up to 3 more weeks. We have spent...

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1

This is by far THE WORST experience I have EVER had and they have made enjoying the decorating part of pregnancy...

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1

My information was stolen. I called as soon as I noticed, which was the same day. Told me that they had to submit my...

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Babies R Us and Buy Buy Baby Latest Reviews

Recent published reviews
No votes

I need to ship a crib ASAP could you help by giving me an approximate ship cost going from zip code 28078 to Cherokee...

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No votes

I ordered a very tiny sheet to cover a Babies changing table Pad , its still not here, it was suppose to be here the 17...

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3.4

Phone number no longer works
How do I redeem my gift card

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1

Ordered items for a baby shower a month in advance and received a shipping email saying it is awaiting carrier pickup....

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Babies R Us and Buy Buy Baby Products and Services

Most reviewed product and services
  • Babies R Us Shipping Service (14 reviews)
  • Babies R Us Gift Card (5 reviews)
  • Babies R Us Rewards Program (4 reviews)
  • Buy Buy Baby Shipping Service (25 reviews)
  • Buy Buy Baby Manager (5 reviews)