PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Babies R Us and Buy Buy Baby as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Babies R Us
Buy Buy Baby

Babies R Us and Buy Buy Baby Overview

Total reviews
198
135
Company responses
0
0
Issues resolved
0
2

Babies R Us and Buy Buy Baby Consumer Ratings

Rank
39 out of 274 in Kids' Stores category
56 out of 274 in Kids' Stores category
Customer service
39 in category
33 in category
Website
35 in category
52 in category
Price Affordability
47 in category
59 in category
Discounts and Special Offers
37 in category
42 in category

Babies R Us and Buy Buy Baby Rating Details

Customer service
1.4 (72 reviews)
1.5 (76 reviews)
Reviewer's quote

Ugh! So I call customer service to get it updated and ask about the giftcard. The representative basically said I was screwed because the program ended 2 weeks ago. Ok but I created my registry in October! I was reviewing online and seen on the babies r us website that the giftcards would be issued...

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I've been waiting far too long for my order, almost a month, and this is how they do things?? Horrible company! So I've been trying to call customer service to understand what and where is my order and when will I receive it (I even paid extra for this "delivery dis-service!). But noooo, Buybuy...

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Website
2.2 (68 reviews)
1.7 (46 reviews)
Reviewer's quote

I ordered a car seat from your website. As I was putting my address in it auto populated. Once my order was complete I noticed that my house number was not on the confirmation...

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Most buy buy baby coupons do not apply to major brands. I ordered a rumble seat in charcoal melange (coupon did not apply to buy buy baby brands) on July 14th and was sent the rumble seat in charcoal (basically black) on July 17th. It is ridiculous to name two colors that similar anyway, but that's...

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Price Affordability
2.1 (63 reviews)
1.8 (53 reviews)
Reviewer's quote

...told me to send it back and i would receive another coupon of the price for the mattress and now its $50 again. This is totally crop, telling people lies and all. I wont be shopping here anymore...

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...This store is a complete rip off the prices are extremely over priced. One item $44. 99 on amazon and other retailers it is $25...

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Discounts and Special Offers
1.8 (62 reviews)
1.7 (49 reviews)
Reviewer's quote

I don't want to wait 2 weeks for the actual card to come in because the item I'm trying to order is special order and will take 6-8 weeks to get in. I asked if I could go into the store and they could look up there and was told no. This is so frustrating and ridiculous! The only reason I applied...

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never never buy from here again special if you counting on these items dont buy if you really need them buy them through another company. This company will not come through and every time they do called try 3 times and still they will fail you. They caused me to cry sad mad pain and didnt make...

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Babies R Us and Buy Buy Baby Pros and Cons

Pros
  • In store customer service
  • Horrendous
  • Employees at other times
  • Good selection of products
  • Customer service
  • Selection
Cons
  • Customer service
  • Customer service wasting my time
  • False advertising
  • Customer service
  • Never delivering item purchased and poor customer service
  • Entire experience

Babies R Us and Buy Buy Baby Most Positive Reviews

Top rated reviews
4.9

My husband and I are in the process of adopting. We have had to purchase a lot of items both in the furniture area but...

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5

I had a great experience this morning at buy buy baby. Hillary was able to help me with everything.
Thank you very much H...

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4.8

I wanted to take an item off my sisters registry because I bought it off amazon so i didnt want anyone else buying it...

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5

I only delivered one of two cribs. Also delivered to wrong address!

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Babies R Us and Buy Buy Baby Most Critical Reviews

Lowest rated reviews
1

I had a HORRIBLE experience at BabiesRUs. I went into the store to buy a gift for a friend off the registry. The item...

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1

I ordered a crib 6 weeks ago and have yet to receive it. I am now being told to wait up to 3 more weeks. We have spent...

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1

This is by far THE WORST experience I have EVER had and they have made enjoying the decorating part of pregnancy...

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1

My information was stolen. I called as soon as I noticed, which was the same day. Told me that they had to submit my...

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Babies R Us and Buy Buy Baby Latest Reviews

Recent published reviews
No votes

I need to ship a crib ASAP could you help by giving me an approximate ship cost going from zip code 28078 to Cherokee...

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2.2

Received a duplicate nursery chair. Have been waiting for a month for them to come pick it up. Can't seem to even talk...

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3.4

Phone number no longer works
How do I redeem my gift card

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1

First, my order took a long time to be shipped and they said they were having issues but would resolve soon. Ok. Then...

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Babies R Us and Buy Buy Baby Products and Services

Most reviewed product and services
  • Babies R Us Customer Care (26 reviews)
  • Babies R Us Shipping Service (14 reviews)
  • Babies R Us Gift Card (5 reviews)
  • Buy Buy Baby Shipping Service (24 reviews)
  • Buy Buy Baby Customer Care (18 reviews)
  • Buy Buy Baby Manager (3 reviews)