PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Babies R Us and Buy Buy Baby as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Babies R Us
Buy Buy Baby

Babies R Us and Buy Buy Baby Overview

Total reviews
Company responses
Issues resolved

Babies R Us was first mentioned on PissedConsumer on Nov 3, 2007 and since then this brand received 196 reviews. It is 119 reviews more than Buy Buy Baby received since Nov 24, 2013.

Babies R Us and Buy Buy Baby Consumer Ratings

34 out of 368 in Kids' Stores category
58 out of 368 in Kids' Stores category
Customer service
31 in category
29 in category
37 in category
51 in category
Price Affordability
40 in category
54 in category

According to consumer ratings and reviews, Babies R Us ranks 24 points higher in the Kids' Stores category than Buy Buy Baby. People gave Babies R Us 1.4 stars for Customer service criterion in Kids' Stores category and it is 59 points higher than the worst rated brand in this category. At the same time, Buy Buy Baby was rated 1.4 stars for Customer service criterion in this category and it is 61 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Babies R Us has a higher rating than Buy Buy Baby. Regarding Price Affordability criterion, consumers gave Babies R Us 2.1 stars and it is 56% greater than other in category. Buy Buy Baby however was rated 1.8 stars and it is 59% worse than other in category.

Babies R Us and Buy Buy Baby Rating Details

Customer service
1.4 (71 reviews)
1.4 (50 reviews)
Reviewer's quote

Ugh! So I call customer service to get it updated and ask about the giftcard. The representative basically said I was screwed because the program ended 2 weeks ago. Ok but I created my registry in October! I was reviewing online and seen on the babies r us website that the giftcards would be issued...

Felicia L

Customer service rep answered the question..

2.1 (67 reviews)
1.7 (27 reviews)
Reviewer's quote

I ordered a car seat from your website. As I was putting my address in it auto populated. Once my order was complete I noticed that my house number was not on the confirmation...


Ordered 2 items from Buy Buy Baby for a baby shower (through a gift registry).Received the 1st item within a few days.2 weeks later- still waiting for the 2nd gift.The shower is today. Lesson Learned- do not purchase from them- terrible & very poor customer service!

Price Affordability
2.1 (63 reviews)
1.8 (32 reviews)
Reviewer's quote

...told me to send it back and i would receive another coupon of the price for the mattress and now its $50 again. This is totally crop, telling people lies and all. I wont be shopping here anymore...


It is unfair to get 20% deducted from the original price upon returning a perfectly shaped items purchased two weeks ago just because I had misplaced the receipt!In this day and age I cannot see how a big company cannot go back in their system to confirm whether I paid full price or use the coupon...


Babies R Us and Buy Buy Baby Pros and Cons

  • In store customer service
  • Horrendous
  • Employees at other times
  • Selection
  • Customer service
  • Customer
  • Customer service
  • Customer service wasting my time
  • False advertising
  • Customer service
  • Never delivering item purchased and poor customer service
  • False advertising and being lied to

Babies R Us and Buy Buy Baby Most Positive Reviews

Top rated reviews

My husband and I are in the process of adopting. We have had to purchase a lot of items both in the furniture area but...


I had a great experience this morning at buy buy baby. Hillary was able to help me with everything.
Thank you very much H...

Babies R Us and Buy Buy Baby Most Critical Reviews

Lowest rated reviews

I had a HORRIBLE experience at BabiesRUs. I went into the store to buy a gift for a friend off the registry. The item...


I ordered a crib 6 weeks ago and have yet to receive it. I am now being told to wait up to 3 more weeks. We have spent...

Babies R Us and Buy Buy Baby Latest Reviews

Recent published reviews

I need to ship a crib ASAP could you help by giving me an approximate ship cost going from zip code 28078 to Cherokee...

Read all 196 reviews

Waiting 45 min on the phone and no one pick up

Read all 77 reviews

Babies R Us and Buy Buy Baby Products and Services

Most reviewed product and services
  • Babies R Us Customer Care (26 reviews)
  • Babies R Us Shipping Service (14 reviews)
  • Babies R Us Gift Card (5 reviews)
  • Buy Buy Baby Shipping Service (16 reviews)
  • Buy Buy Baby Customer Care (14 reviews)
  • Buy Buy Baby Manager (3 reviews)