PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivid Seats and Axs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivid Seats
Axs

Vivid Seats and Axs Overview

Total reviews
1580
514
Company responses
0
0
Issues resolved
28
3

Vivid Seats and Axs Consumer Ratings

Rank
24 out of 203 in Tickets category
18 out of 203 in Tickets category
Customer service
20 in category
17 in category
Website
18 in category
29 in category
Exchange, Refund and Cancellation Policy
18 in category
7 in category
Price Affordability
26 in category
13 in category

Vivid Seats and Axs Rating Details

Customer service
1.2 (896 reviews)
1.3 (257 reviews)
Reviewer's quote

It is IMPOSSIBLE to speak to a live person when you call the customer service number. The "live Chat" is not a person and it is useless as well..

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...And when I called your customer service, he cursed at me and hung up on me. I’m starting to believe this company is a scam and stealing people’s money. Please return my money or I will be taking legal action...

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Website
1.6 (826 reviews)
1.4 (257 reviews)
Reviewer's quote

...I made the request on their website form on my account page. A few weeks later I emailed them to ask for an update on my request. Their response was, too late, you did not request a refund within the designated time...

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...They delete the event on your account in website. This is the only confirmation you have by the way. Make sure you always screen shoot if you still have luck see the event on their web account...

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Exchange, Refund and Cancellation Policy
1.1 (815 reviews)
1.3 (214 reviews)
Reviewer's quote

When I click on the option to get help with a refund it just keeps replaying the menu options every time I press the number and I cannot get a hold of a representative on any of the numbers..

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...Its been over a few months that I havent got my refund ..

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Price Affordability
1.4 (749 reviews)
1.8 (215 reviews)
Reviewer's quote

...Now I get an email offering store credit for $441, which is less than the price of the tickets! I don't want store credit because I will never EVER use this service again. RUDE staff and *** emails back and forth..

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...Terrible company that appears to purposely glitch their system so they can quadruple the selling price and keep money for themselves..

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Vivid Seats and Axs Pros and Cons

Pros
  • Zero things
  • It was easy to purchase tickets
  • Availability of tickets
  • Got total runaround and ignored
  • Zero run far away
  • Three out of four customer service agents friendly
Cons
  • Customer service
  • Misrepresentation of sale
  • Refund policy
  • Horrible customer service
  • Terrible customer service
  • Whole process

Vivid Seats and Axs Most Positive Reviews

Top rated reviews
5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

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5

I purchased tickets to a concert but could not attend due to my daughter suffering an injury requiring 24 hour care. I...

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5

Vivid Seats, thank you for your speedy response to my issue. I recognize how your company went above and beyond to...

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5

Actually I would like to say that I did not have a problem with AXS I did go online and purchased Tickets back in July 3...

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Vivid Seats and Axs Most Critical Reviews

Lowest rated reviews
1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

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1

You're not the only one, this is now the 2nd time this has happened to me. I actually had someone call me and say...

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1

We purchased last minute tickets to Pitbull at Staples Center. We received an email confirmation and since the concert...

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1

My experience buying tickets from AXS was the worst I've ever encountered. As soon as I learned about the concert I...

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Vivid Seats and Axs Latest Reviews

Recent published reviews
2.6

When I click on the option to get help with a refund it just keeps replaying the menu options every time I press the...

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1

Show is cancelled . Its been over a few months that I havent got my refund .

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No votes

I enter the number for the refund option and it doesn't go any further and keeps repeating the same commands. I...

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1

I paid AXS for tickets, then re-sold them through the AXS site. ASX has the money I paid, and is also keeping the money...

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Vivid Seats and Axs Products and Services

Most reviewed product and services
  • Vivid Seats Concert Ticket (207 reviews)
  • Vivid Seats Customer Care (129 reviews)
  • Vivid Seats Event Ticket (81 reviews)
  • Axs Concert Ticket (92 reviews)
  • Axs Customer Care (80 reviews)
  • Axs Website (49 reviews)