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AXS

Tickets
  • 3 ISSUES RESOLVED
  • 372 TOTAL REVIEWS
  • $32.3K CLAIMED LOSSES
  • $431 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
  • Got total runaround and ignored 4
  • Uzo 1
  • How they deleted my other reviews 1
  • Ability to purchase front row seats 1

Customers don't like

  • Horrible customer service8
  • Whole process5
  • Fact that their customer service does not answer the phone5
  • Were rude and did not want to help4
  • Website3
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Vivid Seats

Tickets
  • 26 ISSUES RESOLVED
  • 1174 TOTAL REVIEWS
  • $280K CLAIMED LOSSES
  • $573 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
  • Availability of tickets 7
  • One of the agents was very helpful 6
  • It was easy to purchase tickets 6
  • Seating options 4
  • Ease of website 4

Customers don't like

  • Customer service85
  • Misrepresentation of sale26
  • Refund policy24
  • Hidden fees17
  • Service12
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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