PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Axs and Vivid Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Axs
Vivid Seats

Axs and Vivid Seats Overview

Total reviews
509
1554
Company responses
0
0
Issues resolved
3
28

Axs and Vivid Seats Consumer Ratings

Rank
17 out of 202 in Tickets category
21 out of 202 in Tickets category
Customer service
16 in category
18 in category
Website
27 in category
17 in category
Product or Service Quality
10 in category
13 in category
Price Affordability
13 in category
25 in category

Axs and Vivid Seats Rating Details

Customer service
1.3 (254 reviews)
1.2 (879 reviews)
Reviewer's quote

...Customer service wont help at all. Its criminal and someone really needs to investigate them..

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...The email required that I contact customer service within 7 days to request a full refund. I did that immediately, the minute after reading the email. I made the request on their website form on my account page...

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Website
1.5 (253 reviews)
1.7 (812 reviews)
Reviewer's quote

...They delete the event on your account in website. This is the only confirmation you have by the way. Make sure you always screen shoot if you still have luck see the event on their web account...

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...The event was cancelled due to Covid-19, per the CMA website. When we purchased our tickets it stated a 100% Buyers Guarantee, if cancelled full refund! Well they wont refund our money and said the event is postponed. It isnt postponed and cancelled, as this is a yearly event with different artists...

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Product or Service Quality
1.4 (212 reviews)
1.3 (676 reviews)
Reviewer's quote

...This kind of *** service is exactly why you should not load their app onto your phone, they're probably Russian hackers..

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I have been lied to about my refund, I also ask for a full refund and your international customer service team have told me I received an email on the 4/1/2020. Tell me I have 7 days to contract you for a refund. Never got that email..

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Price Affordability
1.9 (211 reviews)
1.4 (735 reviews)
Reviewer's quote

...Terrible company that appears to purposely glitch their system so they can quadruple the selling price and keep money for themselves..

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...' Suddenly the price of the tickets and the seat locations change. BEWARE! AVOID DEALING WITH THIS TICKET PROVIDER! They are spending your money kicking back to someone to stay in business..

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Axs and Vivid Seats Pros and Cons

Pros
  • Got total runaround and ignored
  • Zero run far away
  • Three out of four customer service agents friendly
  • Zero things
  • It was easy to purchase tickets
  • Availability of tickets
Cons
  • Horrible customer service
  • Terrible customer service
  • Whole process
  • Customer service
  • Misrepresentation of sale
  • Refund policy

Axs and Vivid Seats Most Positive Reviews

Top rated reviews
5

I purchased tickets to a concert but could not attend due to my daughter suffering an injury requiring 24 hour care. I...

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5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

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5

Actually I would like to say that I did not have a problem with AXS I did go online and purchased Tickets back in July 3...

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5

Vivid Seats, thank you for your speedy response to my issue. I recognize how your company went above and beyond to...

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Axs and Vivid Seats Most Critical Reviews

Lowest rated reviews
1

You're not the only one, this is now the 2nd time this has happened to me. I actually had someone call me and say...

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1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

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1

My experience buying tickets from AXS was the worst I've ever encountered. As soon as I learned about the concert I...

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1

We purchased last minute tickets to Pitbull at Staples Center. We received an email confirmation and since the concert...

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Axs and Vivid Seats Latest Reviews

Recent published reviews
1

Hi I dont know who I should contact about this but I just want to make you aware of what the venues you are booking with...

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1

In light of coronavirus and its greater impact, I received notification that a competitor has opened the refund window...

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1

Ive been trying to get a refund for quite some time now and I just keep getting the runaround

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2.5

I’ve been trying to get my refund back for the Cubs vs Diamondbacks on April 4th. I’ve been calling the numbers. And not...

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Axs and Vivid Seats Products and Services

Most reviewed product and services
  • Axs Concert Ticket (89 reviews)
  • Axs Customer Care (78 reviews)
  • Axs Website (49 reviews)
  • Vivid Seats Concert Ticket (201 reviews)
  • Vivid Seats Customer Care (129 reviews)
  • Vivid Seats Event Ticket (81 reviews)