Axs vs Vivid Seats

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Axs

Tickets
  • 1 ISSUES RESOLVED
  • 116 TOTAL REVIEWS
  • $7K CLAIMED LOSSES
  • $220 AVERAGE LOSS
1.3
Website
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Got total runaround and ignored 4
  • Awful customer service 4
  • How they deleted my other reviews 1

Customers don't like

  • Terrible axs customer service10
  • Whole process10
  • Just terrible9
  • Fraudulent business practices6
  • Unable to select any tickets when showing they are there6

Products by Axs

No items

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Vivid Seats

Tickets
  • 19 ISSUES RESOLVED
  • 767 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $584 AVERAGE LOSS
1.5
Website
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • It was easy to purchase tickets 5
  • Ease of use 4
  • Ease of website 4
  • One of the agents was very helpful 4
  • Seating options 4

Customers don't like

  • Misrepresentation of sale44
  • Customer service42
  • Refund policy34
  • Hidden fees30
  • Service27

Products by Vivid Seats

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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