PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viagogo and Axs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viagogo
Axs

Viagogo and Axs Overview

Total reviews 1030 518
Company responses 0 0
Issues resolved 4 3

Viagogo and Axs Consumer Ratings

Rank
23 out of 205 in Tickets category
17 out of 205 in Tickets category
Customer service
25 in category
16 in category
Website
18 in category
30 in category
Value for money
16 in category
7 in category
Product or Service Quality
18 in category
11 in category

Viagogo and Axs Rating Details

Customer service
1.2 (414 reviews)
1.3 (259 reviews)
Reviewer's quote

...Note: this address is not the Customer Service address. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. For Customer Service enquiries, please visit our help centre...

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...Worst customer service I've ever experienced..

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Website
1.6 (399 reviews)
1.4 (258 reviews)
Reviewer's quote

...event,the night I called after seeing it was canceled they said they needed time to process requests,not 24hrs after that phone call the following morning the website showed postponed indefinitely,these scammers have over $500 for a ticket I purchased in Jan 2020 for the Post Malone concert in SF at the Chase Center in March,its been 5 months,how long is it legal for these bastards to hold onto money ...

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...They delete the event on your account in website. This is the only confirmation you have by the way. Make sure you always screen shoot if you still have luck see the event on their web account...

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Value for money
1.4 (386 reviews)
1.6 (202 reviews)
Reviewer's quote

...I want my money. Order I. d 24535491..

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...com and just go through axs cause this is some bs getting my money back during covid..

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Product or Service Quality
1.3 (376 reviews)
1.4 (217 reviews)
Reviewer's quote

...3 customer service reps, told us the tickets would appear in our email within the hour. (12:00 pm) They did not appear. At 5:00 pm we contacted service rep...

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Both service agent and supervisor were very rude and unprofessional . Both were unwilling to listen or provide clarification for an event that has been rescheduled and postponed multiple times. Both service agent and supervisor continuously undermined my concerns...

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Viagogo and Axs Pros and Cons

Pros
  • Looked like respectable site
  • Unreliable
  • That they had tickets we wanted
  • Got total runaround and ignored
  • Zero run far away
  • Three out of four customer service agents friendly
Cons
  • Customer service
  • No phone support
  • I have fallen into a scam
  • Horrible customer service
  • Whole process
  • Fraudulent business practices

Viagogo and Axs Most Positive Reviews

Top rated reviews
5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

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5

I purchased tickets to a concert but could not attend due to my daughter suffering an injury requiring 24 hour care. I...

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5

I need to cancel my order I can’t attend the show. Can you please call me at @ (760)818-3828

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5

Actually I would like to say that I did not have a problem with AXS I did go online and purchased Tickets back in July 3...

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Viagogo and Axs Most Critical Reviews

Lowest rated reviews
1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

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1

You're not the only one, this is now the 2nd time this has happened to me. I actually had someone call me and say...

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1

Viagogo have scammed me out of my money.

On april 29 I sold three tickets on the site. The next morning they were coll...

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1

My experience buying tickets from AXS was the worst I've ever encountered. As soon as I learned about the concert I...

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Viagogo and Axs Latest Reviews

Recent published reviews
No votes

On 9/18/2020 I received an email from event organizer that the event I purchased tickets for back in Jan 2020 to a Post...

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No votes

Closed on a Saturday. Call on monday

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1

I was very dissappointed, as I didnt get a favorable responce to claiming a refund to this concert. Also my bank...

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1

Got a notification about event date change, requested a refund the same day, got a confirmation email but no refund....

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Viagogo and Axs Products and Services

Most reviewed product and services
  • Viagogo Shipping Service (171 reviews)
  • Viagogo Concert Ticket (126 reviews)
  • Viagogo Customer Care (103 reviews)
  • Axs Concert Ticket (93 reviews)
  • Axs Customer Care (81 reviews)
  • Axs Website (48 reviews)