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Axs

Tickets
  • 2 ISSUES RESOLVED
  • 346 TOTAL REVIEWS
  • $31.6K CLAIMED LOSSES
  • $439 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
  • Got total runaround and ignored 4
  • Uzo 1
  • How they deleted my other reviews 1
  • Ability to purchase front row seats 1

Customers don't like

  • Horrible customer service8
  • Whole process5
  • Fact that their customer service does not answer the phone5
  • Were rude and did not want to help4
  • Website3
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Viagogo

Tickets
  • 2 ISSUES RESOLVED
  • 425 TOTAL REVIEWS
  • $90.3K CLAIMED LOSSES
  • $765 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
  • Ease of use to buying tickets 6
  • Idea of getting a ticket from them 5
  • That they had tickets we wanted 4
  • Looked like respectable site 4
  • Easy website 4

Customers don't like

  • Customer service7
  • Porr service and failure to keep the money back guarantee5
  • I have fallen into a scam5
  • Poor service and not being able to contact company4
  • Service fee and potential abuse of young buyers3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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