PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Axs and Viagogo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Axs
Viagogo

Axs and Viagogo Overview

Total reviews
487
954
Company responses
0
0
Issues resolved
3
3

Viagogo was first mentioned on PissedConsumer on Jun 26, 2012 and since then this brand received 954 reviews. It is 467 reviews more than Axs received since Sep 3, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Axs customer support team than with Viagogo customer service.

Axs and Viagogo Consumer Ratings

Rank
16 out of 270 in Tickets category
22 out of 270 in Tickets category
Customer service
15 in category
25 in category
Website
28 in category
21 in category
Product or Service Quality
9 in category
17 in category

According to consumer ratings and reviews, Axs ranks 6 points higher in the Tickets category than Viagogo. People gave Axs 1.2 stars for Customer service criterion in Tickets category and it is 55 points higher than the worst rated brand in this category. At the same time, Viagogo was rated 1.2 stars for Customer service criterion in this category and it is 45 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Viagogo has a higher rating than Axs. Regarding Product or Service Quality criterion, consumers gave Axs 1.4 stars and it is 87% greater than other in category. Viagogo however was rated 1.3 stars and it is 76% greater than other in category.

Axs and Viagogo Rating Details

Customer service
1.2 (241 reviews)
1.2 (390 reviews)
Reviewer's quote

and directed me to customer service site that proceeded to come up blank! We starting back at the beginning of AXS was told "no more tickets available". unf*cking believable! I at this time am not even sure if both of my credit cards have been charged or not! Very disappointed to say the least..

Trina A

Pathetic, Simply Pathetic at best!Wait for an hour on the phone and even then no answer.

JERRY P
Website
1.4 (240 reviews)
1.6 (378 reviews)
Reviewer's quote

...They delete the event on your account in website. This is the only confirmation you have by the way. Make sure you always screen shoot if you still have luck see the event on their web account...

PissedConsumer1693102

Purchased 2 ticket for u2 Melbourne and they sold for 550$ when on the official website are half price and 3 days before the concert jo ticket has been received. Completely ripped off. Avoid this awful website..

Roberto V
Product or Service Quality
1.4 (202 reviews)
1.3 (353 reviews)
Reviewer's quote

YES! AXS is holding $465 from an Elton John concert for seats that I sold through AXS a week before the concert. We upgraded to better seats and there was no problem with that purchase. Las Vegas Mobile T Arena is just as guilty because AXS was the one and only way to sell or buy tickets!I've hit...

Clare T

I was refused entry to the concert because my tickets weren't valid because you sold those same tickets to someone else who were already there.

PissedConsumer1692213

Axs and Viagogo Pros and Cons

Pros
  • Got total runaround and ignored
  • Zero run far away
  • Three out of four customer service agents friendly
  • Looked like respectable site
  • That they had tickets we wanted
  • Looked like a reputable place to buy tickets
Cons
  • Horrible customer service
  • Whole process
  • Terrible customer service
  • Customer service
  • Poor customer service
  • Not being able to reach anyone to resolve the issue

Axs and Viagogo Most Positive Reviews

Top rated reviews
5

I purchased tickets to a concert but could not attend due to my daughter suffering an injury requiring 24 hour care. I...

5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

Axs and Viagogo Most Critical Reviews

Lowest rated reviews
1

You're not the only one, this is now the 2nd time this has happened to me. I actually had someone call me and say...

1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

Axs and Viagogo Latest Reviews

Recent published reviews

I bought tickets and they never appeared on my axs account been emailing since last week still nothing and the concert...

Read all 487 reviews
5

They were great, tickets we replaced. All was good

Read all 954 reviews

Axs and Viagogo Products and Services

Most reviewed product and services
  • Axs Concert Ticket (83 reviews)
  • Axs Customer Care (77 reviews)
  • Axs Website (49 reviews)
  • Viagogo Concert Ticket (156 reviews)
  • Viagogo Shipping Service (107 reviews)
  • Viagogo Customer Care (69 reviews)