PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viagogo Uk and Axs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viagogo Uk
Axs

Viagogo Uk and Axs Overview

Total reviews
79
519
Company responses
0
0
Issues resolved
0
3

Viagogo Uk and Axs Consumer Ratings

Rank
43 out of 203 in Tickets category
18 out of 203 in Tickets category
Website
33 in category
29 in category
Customer service
35 in category
16 in category
Price Affordability
39 in category
13 in category
Exchange, Refund and Cancellation Policy
29 in category
7 in category

Viagogo Uk and Axs Rating Details

Website
1.3 (45 reviews)
1.4 (259 reviews)
Reviewer's quote

Bought tickets by accident as the website is no 1 on google . In the beginning it was strange the price was much higher as advertised on event website . Viagogo website is smart , immediately shows tickets selling fas be quick ..

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...They delete the event on your account in website. This is the only confirmation you have by the way. Make sure you always screen shoot if you still have luck see the event on their web account...

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Customer service
1 (44 reviews)
1.3 (260 reviews)
Reviewer's quote

This fee is clearly displayed in the check-out process and covers the cost of maintaining the viagogo platform, providing customer service and sending tickets. The delivery fee which you have been charged is a standard handling fee for all orders. This fee covers the support of the delivery process...

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...Worst customer service I've ever experienced..

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Price Affordability
1.1 (43 reviews)
1.8 (217 reviews)
Reviewer's quote

...They dont have a lot of money to be lining the pockets of viagogo that have cashed in over 3 times the price of what they could have had these tickets for. it blows my mind a company can operate like this..

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...Terrible company that appears to purposely glitch their system so they can quadruple the selling price and keep money for themselves..

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Exchange, Refund and Cancellation Policy
1 (42 reviews)
1.4 (217 reviews)
Reviewer's quote

...ontact me for the 1st time saying this: ----- Forwarded Message ----- From: viagogo to: Sent: Saturday, September 16, 2017, 12:24:57 PM GMT-5 Subject: viagogo Refund Requested viagogo Dear Camilo, We are very sorry to inform you that your seller was not able to provide your tickets as originally ordered. Therefore your transaction has been cancelled and you will be refunded the full ...

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...Its been over a few months that I havent got my refund ..

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Viagogo Uk and Axs Pros and Cons

Pros
  • Nervous about getting my tickets
  • Was lead to believe they had the last 22 tickets
  • Setting up the sale was fairly simple
  • Got total runaround and ignored
  • Zero run far away
  • Three out of four customer service agents friendly
Cons
  • Customer service
  • Fraudulent
  • Paying overinflated prices
  • Horrible customer service
  • Whole process
  • Fraudulent business practices

Viagogo Uk and Axs Most Positive Reviews

Top rated reviews
3.2

I purchased Foo Fighter tickets back in April 2017. I used the wrong Email address to purchase them which was...

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5

I purchased tickets to a concert but could not attend due to my daughter suffering an injury requiring 24 hour care. I...

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No votes
5

Actually I would like to say that I did not have a problem with AXS I did go online and purchased Tickets back in July 3...

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Viagogo Uk and Axs Most Critical Reviews

Lowest rated reviews
1

My wife paid £81.99 each for tickets to see Lionel Richie on 14/03/2015 the tickets received where only the value of...

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1

You're not the only one, this is now the 2nd time this has happened to me. I actually had someone call me and say...

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1

In December 2014 I purchased 2 tickets to see Metallica in Sweden for August 2015. 2 days before the flight VIAGOGO...

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1

My experience buying tickets from AXS was the worst I've ever encountered. As soon as I learned about the concert I...

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Viagogo Uk and Axs Latest Reviews

Recent published reviews
No votes

Need order ID to contact service agent. Exactly what I’m calling abojt

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1

Got a notification about event date change, requested a refund the same day, got a confirmation email but no refund....

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No votes

During booking process you are bombarded with messages like: "Only 2.30 minutes left!" "Don't miss out on this amazing c...

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No votes

It's saying my email and password doesn't match...I did the reset and I never received the email.

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Viagogo Uk and Axs Products and Services

Most reviewed product and services
  • Viagogo Uk Andre Rieu Concert Ticket (1 review)
  • Viagogo Uk Australian Open Tennis Ticket (1 review)
  • Viagogo Uk Will Smith And Dj Jazzy Jeff Concert Ticket (1 review)
  • Axs Concert Ticket (93 reviews)
  • Axs Customer Care (81 reviews)
  • Axs Website (49 reviews)