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Axs

Tickets
  • 1 ISSUES RESOLVED
  • 140 TOTAL REVIEWS
  • $8.2K CLAIMED LOSSES
  • $216 AVERAGE LOSS
1.3
Website
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Got total runaround and ignored 4
  • Awful customer service 4
  • How they deleted my other reviews 1

Customers don't like

  • Whole process11
  • Terrible axs customer service10
  • Just terrible9
  • Unable to select any tickets when showing they are there7
  • Website6
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Ticketmaster

Tickets
  • 4 ISSUES RESOLVED
  • 122 TOTAL REVIEWS
  • $11.5K CLAIMED LOSSES
  • $282 AVERAGE LOSS
1.5
Website
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Lawsuit 2
  • Going to concerts and having access to map view of tickets 1
  • Joshua 1
  • Tv exposure 1
  • When the show was over leaving was easy 1

Customers don't like

  • Customer service10
  • Not taking responsibility8
  • Policy4
  • Taking too much money4
  • Shifting blame4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Tyler
Boca Raton, Florida, United States #1278497
Both are bad with fees, however, AXS scams users. Ticketmaster up charges but you can at least get a ticket from them. I bought a ticket from them for a Red Rocks show. I got an error saying my credit card wasn't working. I tried my two others, both get errors. I then go to their website and click my account where it lists my show 3 times. When I clicked on the show it brings me to my account page where I can change my display name and email address. I have no idea how many tickets I bought or if I even have tickets. This is a show that is hard to get tickets to so I am not sure if they are sold out.
I call support, after waiting on hold for 40 minutes they hang up on me. This is a scam website! DO NOT BUY TICKETS FROM THEM. Call the venue directly.