PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Axs and Ticketmaster as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Axs
Ticketmaster

Axs and Ticketmaster Overview

Total reviews
508
340
Company responses
0
0
Issues resolved
3
3

Axs and Ticketmaster Consumer Ratings

Rank
17 out of 202 in Tickets category
16 out of 202 in Tickets category
Website
26 in category
25 in category
Customer service
16 in category
15 in category
Product or Service Quality
10 in category
8 in category
Price Affordability
13 in category
20 in category

Axs and Ticketmaster Rating Details

Website
1.5 (253 reviews)
1.5 (132 reviews)
Reviewer's quote

...They delete the event on your account in website. This is the only confirmation you have by the way. Make sure you always screen shoot if you still have luck see the event on their web account...

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Even thought the season has been cancelled, the TicketMaster website still indicates that the game has been postponed. Clearly the game was cancelled and will not be replayed. Is there any way to get a refund on these tickets? The website information is very confusing, not to mention extremely...

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Customer service
1.3 (253 reviews)
1.3 (139 reviews)
Reviewer's quote

...Customer service wont help at all. Its criminal and someone really needs to investigate them..

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...Online chat down and customer service line just hangs up on you. Extremely frustrating, need to speak to someone for 5mins. Simple..

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Product or Service Quality
1.4 (211 reviews)
1.5 (114 reviews)
Reviewer's quote

...This kind of *** service is exactly why you should not load their app onto your phone, they're probably Russian hackers..

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...Appreciate their good service..

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Price Affordability
1.9 (210 reviews)
1.6 (114 reviews)
Reviewer's quote

...Terrible company that appears to purposely glitch their system so they can quadruple the selling price and keep money for themselves..

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Anyone who is a swifter will know that after being on International hold for 3hrs in a virtual queue, she finds out Ticketmaster have bumped the prices through the roof and the tickets are now too expensive. Excuse me??? That doesn’t include all the *** that buy tickets with absolutely zero...

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Axs and Ticketmaster Pros and Cons

Pros
  • Got total runaround and ignored
  • Zero run far away
  • Three out of four customer service agents friendly
  • Convenience of purchasing
  • No pros to doing business with ticketmaster
  • Going to concerts and having access to map view of tickets
Cons
  • Horrible customer service
  • Whole process
  • Terrible customer service
  • Customer service
  • Poor or limited customer service
  • Not taking responsibility

Axs and Ticketmaster Most Positive Reviews

Top rated reviews
5

I purchased tickets to a concert but could not attend due to my daughter suffering an injury requiring 24 hour care. I...

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5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

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5

Actually I would like to say that I did not have a problem with AXS I did go online and purchased Tickets back in July 3...

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5

Hi,
My name is YANG SHU YAN and I am from China, and I have a big problem.
I'm afraid that the security information of my...

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Axs and Ticketmaster Most Critical Reviews

Lowest rated reviews
1

You're not the only one, this is now the 2nd time this has happened to me. I actually had someone call me and say...

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1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

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1

My experience buying tickets from AXS was the worst I've ever encountered. As soon as I learned about the concert I...

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1

My wife was purchasing a ticket for the Seattle Seahawks/Green Bay Packers game and faced deceptive marketing.
• On th...

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Axs and Ticketmaster Latest Reviews

Recent published reviews
1

Ive been trying to get a refund for quite some time now and I just keep getting the runaround

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1.7

tickets changed and then were canceled no refund provided and still have not heard from ticketnaster as of yet

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1

I purchased 5 tickets for Celine Dione at the Staples Center for 5/3/2020. Have not heard anything about a refund spent...

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1

Purchased tickets for Jersey Boys in Tucson at Centennial Hall for April 24 show was cancelled and rescheduled for...

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Axs and Ticketmaster Products and Services

Most reviewed product and services
  • Axs Concert Ticket (89 reviews)
  • Axs Customer Care (78 reviews)
  • Axs Website (49 reviews)
  • Ticketmaster Concert Ticket (53 reviews)
  • Ticketmaster Customer Care (29 reviews)
  • Ticketmaster Event Ticket (21 reviews)