PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Axs and Ticketmaster as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Axs
Ticketmaster

Axs and Ticketmaster Overview

Total reviews
487
233
Company responses
0
0
Issues resolved
3
3

Axs was first mentioned on PissedConsumer on Sep 3, 2013 and since then this brand received 487 reviews. It is 254 reviews more than Ticketmaster received since Dec 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Axs customer support team and Ticketmaster customer service.

Axs and Ticketmaster Consumer Ratings

Rank
16 out of 269 in Tickets category
19 out of 269 in Tickets category
Customer service
15 in category
22 in category
Website
28 in category
29 in category
Product or Service Quality
9 in category
18 in category

According to consumer ratings and reviews, Axs ranks 3 points higher in the Tickets category than Ticketmaster. People gave Axs 1.2 stars for Customer service criterion in Tickets category and it is 54 points higher than the worst rated brand in this category. At the same time, Ticketmaster was rated 1.2 stars for Customer service criterion in this category and it is 47 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Ticketmaster has a higher rating than Ticketmaster. Regarding Product or Service Quality criterion, consumers gave Axs 1.4 stars and it is 87% greater than other in category. Ticketmaster however was rated 1.3 stars and it is 74% greater than other in category.

Axs and Ticketmaster Rating Details

Customer service
1.2 (241 reviews)
1.2 (104 reviews)
Reviewer's quote

and directed me to customer service site that proceeded to come up blank! We starting back at the beginning of AXS was told "no more tickets available". unf*cking believable! I at this time am not even sure if both of my credit cards have been charged or not! Very disappointed to say the least..

Trina A

I had an early access verified fan password that was not working and none of the 3 customer service workers or one supervisor would not help me get the issues worked out. I was told by all of them that they could not help me and there was nothing they could do. I started trying to purchase tickets...

PissedConsumer1713434
Website
1.4 (240 reviews)
1.4 (101 reviews)
Reviewer's quote

...They delete the event on your account in website. This is the only confirmation you have by the way. Make sure you always screen shoot if you still have luck see the event on their web account...

PissedConsumer1693102

...Why? Thieving TicketMaster wants on their website an additional $3. 55 per tix (x 4 = 14. 20) +$4...

David D
Product or Service Quality
1.4 (202 reviews)
1.3 (83 reviews)
Reviewer's quote

YES! AXS is holding $465 from an Elton John concert for seats that I sold through AXS a week before the concert. We upgraded to better seats and there was no problem with that purchase. Las Vegas Mobile T Arena is just as guilty because AXS was the one and only way to sell or buy tickets!I've hit...

Clare T

...I continue to try to purchase I took it for the show I contacted customer service several times they did not help me at all and three of them told me there was nothing they could do. I've been a Ticketmaster customer 4/10 years and never ran into issues that I ran into on 11-19..

PissedConsumer1713012

Axs and Ticketmaster Pros and Cons

Pros
  • Got total runaround and ignored
  • Zero run far away
  • Three out of four customer service agents friendly
  • Going to concerts and having access to map view of tickets
  • Yes i did get the tickets i ordered
  • Lawsuit
Cons
  • Horrible customer service
  • Whole process
  • Terrible customer service
  • Customer service
  • Not taking responsibility
  • Shifting blame

Axs and Ticketmaster Most Positive Reviews

Top rated reviews
5

I purchased tickets to a concert but could not attend due to my daughter suffering an injury requiring 24 hour care. I...

5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

Axs and Ticketmaster Most Critical Reviews

Lowest rated reviews
1

You're not the only one, this is now the 2nd time this has happened to me. I actually had someone call me and say...

1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

Axs and Ticketmaster Latest Reviews

Recent published reviews

I bought tickets and they never appeared on my axs account been emailing since last week still nothing and the concert...

Read all 487 reviews

I ordered tickets and paid for them but I havent gotten them in the email or any confirmation about the tickets.

Read all 233 reviews

Axs and Ticketmaster Products and Services

Most reviewed product and services
  • Axs Concert Ticket (83 reviews)
  • Axs Customer Care (77 reviews)
  • Axs Website (49 reviews)
  • Ticketmaster Concert Ticket (39 reviews)
  • Ticketmaster Customer Care (24 reviews)
  • Ticketmaster Event Ticket (18 reviews)