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StubHub

Tickets
  • 1 ISSUES RESOLVED
  • 98 TOTAL REVIEWS
  • $38.4K CLAIMED LOSSES
  • $711 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
  • Phone staff 3
  • Customer service responded quickly 2
  • Concept of stubhub 2
  • That they called me back 1
  • Instant downloaded tix 1

Customers don't like

  • Customer service6
  • Not getting a refund for the bait and switch ticket i purchased3
  • And all the time and money spent3
  • Very unhappy2
  • Seller fraud2
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AXS

Tickets
  • 3 ISSUES RESOLVED
  • 402 TOTAL REVIEWS
  • $33.7K CLAIMED LOSSES
  • $427 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
  • Got total runaround and ignored 5
  • Uzo 1
  • Ppl on the phone were nice 1
  • How they deleted my other reviews 1
  • Ability to purchase front row seats 1

Customers don't like

  • Horrible customer service8
  • Whole process6
  • Fact that their customer service does not answer the phone5
  • Were rude and did not want to help4
  • Website3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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