PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Axs and StubHub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Axs
StubHub

Axs and StubHub Overview

Total reviews
487
125
Company responses
0
0
Issues resolved
3
1

Axs was first mentioned on PissedConsumer on Sep 3, 2013 and since then this brand received 487 reviews. It is 362 reviews more than StubHub received since Nov 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Axs customer support team and StubHub customer service.

Axs and StubHub Consumer Ratings

Rank
16 out of 270 in Tickets category
14 out of 270 in Tickets category
Customer service
15 in category
20 in category
Website
28 in category
13 in category
Product or Service Quality
9 in category
24 in category

According to consumer ratings and reviews, StubHub ranks 2 points higher in the Tickets category than Axs. People gave Axs 1.2 stars for Customer service criterion in Tickets category and it is 54 points higher than the worst rated brand in this category. At the same time, StubHub was rated 1.2 stars for Customer service criterion in this category and it is 49 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that StubHub has a higher rating than Axs. Regarding Product or Service Quality criterion, consumers gave Axs 1.4 stars and it is 87% greater than other in category. StubHub however was rated 1.2 stars and it is 65% greater than other in category.

Axs and StubHub Rating Details

Customer service
1.2 (241 reviews)
1.2 (68 reviews)
Reviewer's quote

and directed me to customer service site that proceeded to come up blank! We starting back at the beginning of AXS was told "no more tickets available". unf*cking believable! I at this time am not even sure if both of my credit cards have been charged or not! Very disappointed to say the least..

Trina A

Nothing on confirmation or tickets said call customer service if there is a problem. Website just says “Get into events faster by simply scanning your phone at the gate. ” Will be complaining to friends, the Ohio Attorney General, and anyone else I can think of to avoid others being ripped off the...

Lee M
Website
1.4 (240 reviews)
1.9 (68 reviews)
Reviewer's quote

...They delete the event on your account in website. This is the only confirmation you have by the way. Make sure you always screen shoot if you still have luck see the event on their web account...

PissedConsumer1693102

I have tried to contact Mary in UK about the sale of tickets but cannot get through on telephone numbers that I have found on the website What telephone number can I ring on UK..

Bradi
Product or Service Quality
1.4 (202 reviews)
1.2 (62 reviews)
Reviewer's quote

YES! AXS is holding $465 from an Elton John concert for seats that I sold through AXS a week before the concert. We upgraded to better seats and there was no problem with that purchase. Las Vegas Mobile T Arena is just as guilty because AXS was the one and only way to sell or buy tickets!I've hit...

Clare T

I paid nearly 185% of the face value of the tickets, including the service fee. The ticket itself was 168% of the face value alone. We all know businesses need to make a profit, but this is highway robbery...

Mary E

Axs and StubHub Pros and Cons

Pros
  • Got total runaround and ignored
  • Zero run far away
  • Three out of four customer service agents friendly
  • Phone staff
  • Concept of stubhub
  • Instant downloaded tix
Cons
  • Horrible customer service
  • Whole process
  • Terrible customer service
  • Customer service
  • Seller fraud
  • Ripped me off

Axs and StubHub Most Positive Reviews

Top rated reviews
5

I purchased tickets to a concert but could not attend due to my daughter suffering an injury requiring 24 hour care. I...

5

Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

Axs and StubHub Most Critical Reviews

Lowest rated reviews
1

You're not the only one, this is now the 2nd time this has happened to me. I actually had someone call me and say...

1

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rul...

Axs and StubHub Latest Reviews

Recent published reviews

I bought tickets and they never appeared on my axs account been emailing since last week still nothing and the concert...

Read all 487 reviews
1

I won a gift card and its been redeemed already! Try to call to check the balance and talk to someone but their idiotic...

Read all 125 reviews

Axs and StubHub Products and Services

Most reviewed product and services
  • Axs Concert Ticket (83 reviews)
  • Axs Customer Care (77 reviews)
  • Axs Website (49 reviews)
  • Stubhub Customer Care (18 reviews)
  • Stubhub Concert Ticket (11 reviews)
  • Stubhub Account (5 reviews)