PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Axs and StubHub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Axs
StubHub

Axs and StubHub Overview

Total reviews 518 157
Company responses 0 0
Issues resolved 3 2

Axs and StubHub Consumer Ratings

Rank
17 out of 205 in Tickets category
16 out of 205 in Tickets category
Customer service
16 in category
15 in category
Website
30 in category
12 in category
Product or Service Quality
11 in category
23 in category
Price Affordability
12 in category
13 in category

Axs and StubHub Rating Details

Customer service
1.3 (259 reviews)
1.3 (88 reviews)
Reviewer's quote

...Worst customer service I've ever experienced..

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Hello yes I called your company and was very disappointed it seems like you wanted me to jump through hoops to get my money back, the customer service person was very hard to understand I'm assuming she was from another country an outsourced person anyway I did not get my money back and I still...

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Website
1.4 (258 reviews)
1.9 (87 reviews)
Reviewer's quote

...They delete the event on your account in website. This is the only confirmation you have by the way. Make sure you always screen shoot if you still have luck see the event on their web account...

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So I've been calling and checking on website (STUB HUB) To get my money back, and they are telling me I can not get a refund that they are waiting for an event coordinator to get back with them to get a new date that my tickets are still good. Okay that maybe BUT THEY OBVIOUSLY forgot there is a...

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Product or Service Quality
1.4 (217 reviews)
1.2 (84 reviews)
Reviewer's quote

Both service agent and supervisor were very rude and unprofessional . Both were unwilling to listen or provide clarification for an event that has been rescheduled and postponed multiple times. Both service agent and supervisor continuously undermined my concerns...

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...trip cancellation- theyve all managed to refund or credit us by now, follow the agreement that was made when tickets were purchased, and their customer service teams all got back to us. So this isnt a unique problem for Stubhub, just says a lot about how they value their customers and how trustworthy they are. Simply put, they used a global crisis to steal our...

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Price Affordability
1.8 (216 reviews)
1.8 (84 reviews)
Reviewer's quote

...Terrible company that appears to purposely glitch their system so they can quadruple the selling price and keep money for themselves..

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...1 stipulate that you cannot resell ticket at a higher price than its value unless approved by the producer. I purchased 2 tickets for a show at 68 usd that is suppose to be sold 43. 25 CAD so around 30 something usd...

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Axs and StubHub Pros and Cons

Pros
  • Got total runaround and ignored
  • Zero run far away
  • Three out of four customer service agents friendly
  • Concept of stubhub
  • Phone staff
  • Instant downloaded tix
Cons
  • Horrible customer service
  • Whole process
  • Fraudulent business practices
  • Customer service
  • Ripped me off
  • Not resolving issue

Axs and StubHub Most Positive Reviews

Top rated reviews
5

I purchased tickets to a concert but could not attend due to my daughter suffering an injury requiring 24 hour care. I...

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5

My u2 concert was cancelled sept 16 2017 it is now sept 27th and still no refund. Not to mention made me fork out money...

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5

Actually I would like to say that I did not have a problem with AXS I did go online and purchased Tickets back in July 3...

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5

Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

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Axs and StubHub Most Critical Reviews

Lowest rated reviews
1

You're not the only one, this is now the 2nd time this has happened to me. I actually had someone call me and say...

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1

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rul...

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1

My experience buying tickets from AXS was the worst I've ever encountered. As soon as I learned about the concert I...

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1

The $500 Christmas Giveaway is a scam they never actually give away the $500 everyday watch there twitter and you'll...

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Axs and StubHub Latest Reviews

Recent published reviews
No votes

Closed on a Saturday. Call on monday

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1

Hello yes I called your company and was very disappointed it seems like you wanted me to jump through hoops to get my...

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1

Got a notification about event date change, requested a refund the same day, got a confirmation email but no refund....

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No votes

Just saw on the news in Baltimore how you are not refunding peoples money for a Foo Fighters concert. People dont want...

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Axs and StubHub Products and Services

Most reviewed product and services
  • Axs Concert Ticket (93 reviews)
  • Axs Customer Care (81 reviews)
  • Axs Website (48 reviews)
  • Stubhub Customer Care (18 reviews)
  • Stubhub Concert Ticket (15 reviews)
  • Stubhub Show Ticket (5 reviews)