PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AXS and Fandango as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AXS
AXS
1.5
Fandango
1.5
AXS
Fandango

AXS and Fandango Overview

Total reviews 1206 992
Company responses 0 0
Issues resolved 8 10

AXS and Fandango Consumer Ratings

Rank
62 out of 285 in Tickets category
61 out of 285 in Tickets category
Customer service
71 in category
86 in category
Website
80 in category
58 in category
Exchange, Refund and Cancellation Policy
55 in category
71 in category
Product or Service Quality
69 in category
63 in category

AXS and Fandango Rating Details

Customer service
1.3
(601 reviews)
1.2
(551 reviews)
Reviewer's quote

...See attached for customer service chat after going thru a bot and then waiting 45 minutes for a live agent who was brain dead. Chat does not reflect the delays between replies..

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They did give me a refund after I was finally able to get a hold of there customer service but they charged me a service fee and didn't care that the problem was with there system. I would give the 0 stars if I could There system messed up my purchase. They did give me a refund after I was finally...

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Website
1.4
(566 reviews)
1.6
(520 reviews)
Reviewer's quote

...AXS should not be a real website to get tickets!!..

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...Website and app are down. Called customer service numbers and phone would ring once, then disconnect. Called regular Fandango customer service, and was told that the number disconnected because they were too busy due to an internal crash...

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Exchange, Refund and Cancellation Policy
1.3
(519 reviews)
1.2
(529 reviews)
Reviewer's quote

... LIE!) I received many other emails from AXS except the most important one! Customer Service did not even try to solve the issue, just reiterated the BS sales policy of all sales are final. I heard that the insurance is BS too so even if I did purchase that, nothing would be done. Just overall stupid...

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I need to have a refund for wrong theater Purchase tickets for wrong theater rebought them at the theater. I meant to with cash and now I need a refund..

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Product or Service Quality
1.4
(516 reviews)
1.4
(434 reviews)
Reviewer's quote

I bought my tickets and customer service confirmed its on my account, but both the mobile app and the website do not show my tickets. They told me to disconnect from WiFi then try again and hung up on me. I've tried without Wifi, restarting the app, updating the app, a different Wifi...

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...I was sent to something wanting me to buy a service to get an answer..

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AXS and Fandango Pros and Cons

Pros
  • Got total runaround and ignored
  • There are no pros
  • No pros
  • Fact i can purchase tickets in advance for a showing
  • Ability to purchase movie tickets online
  • Convenience
Cons
  • Horrible customer service
  • Fact that their customer service does not answer the phone
  • Whole process
  • Awful customer service
  • Not being able to get a refund
  • Refund policy

AXS and Fandango Most Positive Reviews

Top rated reviews
5

Never got an email with the tickets. Called and they resent email

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5

The website gave me a confirmation number for my tickets, then said that there was a problem with processing my order....

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5

They answered all my questions politely and gave a solution to my problem. I will be able to get my tickets at the box...

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5

Buyer Beware!!!!
I purchased tickets online for a 4:20 pm showing for Deadpool. After my purchase had gone thru I att...

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AXS and Fandango Most Critical Reviews

Lowest rated reviews
1

My computer is not showing the ticket transfer, the lady "DONNA" on the phone from AXS can see it but cannot send it to...

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1

After reading the many complaints, which are very similar to mine, I swear I hope they go out of business. How do not...

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1

I purchased tickets from AXS for an event, but they never sent me confirmation. When I logged in to their website I had...

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1

This is a horrible company! There system messed up my purchase. They did give me a refund after I was finally able to...

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AXS and Fandango Latest Reviews

Recent published reviews
No votes

Only want One Ticket Happy together tour Won't let me add 1 ticket A Disgrace ! Follow instructions no help

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1

Purchased tickets . Was issued a credit. Unable to reach anyone at Fandango to see how to apply the credit toward...

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1

Just as *** as the app. Maybe even a little more :) i hope that helps. *** the whole team and some friends

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No votes

Autistic grandson somehow figured out how to order movies using my debit card need to cancel the account immediately...

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