PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Axs and Fandango as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Axs
Fandango

Axs and Fandango Overview

Total reviews
519
724
Company responses
0
0
Issues resolved
3
5

Axs and Fandango Consumer Ratings

Rank
18 out of 203 in Tickets category
22 out of 203 in Tickets category
Customer service
16 in category
32 in category
Website
29 in category
21 in category
Product or Service Quality
12 in category
15 in category
Exchange, Refund and Cancellation Policy
7 in category
22 in category

Axs and Fandango Rating Details

Customer service
1.3 (260 reviews)
1.1 (420 reviews)
Reviewer's quote

...Worst customer service I've ever experienced..

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2 months is ridiculous to expire credits! With no communication it's about to expire! Customer service couldn't care less!..

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Website
1.4 (259 reviews)
1.6 (408 reviews)
Reviewer's quote

...They delete the event on your account in website. This is the only confirmation you have by the way. Make sure you always screen shoot if you still have luck see the event on their web account...

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...The website confirmed that my exchange had been successful. But when my credit card bill came in, I was charged for both purchases and no credit. When I called to resolve the issue I was first told to go into my account and release my credit...

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Product or Service Quality
1.4 (218 reviews)
1.3 (318 reviews)
Reviewer's quote

Both service agent and supervisor were very rude and unprofessional . Both were unwilling to listen or provide clarification for an event that has been rescheduled and postponed multiple times. Both service agent and supervisor continuously undermined my concerns...

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...Im pretty mad about and i would like to have a good service. It had happened to me already, last time I had to rent anothet movie twice. If this continue I wont use this app and not recomended to anybody..

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Exchange, Refund and Cancellation Policy
1.4 (217 reviews)
1.1 (405 reviews)
Reviewer's quote

...Its been over a few months that I havent got my refund ..

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They stole my money for my son become severely ill prior to movie which we couldnt make it to and will not refund my money..

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Axs and Fandango Pros and Cons

Pros
  • Got total runaround and ignored
  • Zero run far away
  • Three out of four customer service agents friendly
  • Fact i can purchase tickets in advance for a showing
  • Ability to purchase movie tickets online
  • Being able to conveniently order movie tickets in advance
Cons
  • Horrible customer service
  • Whole process
  • Fraudulent business practices
  • Awful customer service
  • Not being able to get a refund
  • Poor website

Axs and Fandango Most Positive Reviews

Top rated reviews
5

I purchased tickets to a concert but could not attend due to my daughter suffering an injury requiring 24 hour care. I...

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5

Buyer Beware!!!!
I purchased tickets online for a 4:20 pm showing for Deadpool. After my purchase had gone thru I att...

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5

Actually I would like to say that I did not have a problem with AXS I did go online and purchased Tickets back in July 3...

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5

The agent found the problem and resolved it.

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Axs and Fandango Most Critical Reviews

Lowest rated reviews
1

You're not the only one, this is now the 2nd time this has happened to me. I actually had someone call me and say...

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1

First we tried to use the 2 cards we were gifted with to see a 3d movie. $30 with the 2 cards. By the time Fandango adde...

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1

My experience buying tickets from AXS was the worst I've ever encountered. As soon as I learned about the concert I...

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1

BEWARE OF FANDANGO'S ILLEGITIMATE CHARGES!! I looked up the movie we wanted to see and was directed to Fandango's...

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Axs and Fandango Latest Reviews

Recent published reviews
1

Got a notification about event date change, requested a refund the same day, got a confirmation email but no refund....

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1

A movie purchase through Boost mobile and az I put the coupon code ib it will not let me see the movie I have been...

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No votes

It's saying my email and password doesn't match...I did the reset and I never received the email.

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1

I rented Ip man 4 it played well but there were no audio, we closed and reopened the app and still don't hear nothing....

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Axs and Fandango Products and Services

Most reviewed product and services
  • Axs Concert Ticket (93 reviews)
  • Axs Customer Care (81 reviews)
  • Axs Website (49 reviews)
  • Fandango Movie Ticket (232 reviews)
  • Fandango Customer Care (126 reviews)
  • Fandango Gift Card (114 reviews)