PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AXS and Fandango as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AXS
AXS
1.5
Fandango
1.5
AXS
Fandango

AXS and Fandango Overview

Total reviews 1198 986
Company responses 0 0
Issues resolved 7 10

AXS and Fandango Consumer Ratings

Rank
62 out of 284 in Tickets category
61 out of 284 in Tickets category
Customer service
70 in category
84 in category
Website
78 in category
58 in category
Exchange, Refund and Cancellation Policy
54 in category
70 in category
Product or Service Quality
68 in category
61 in category

AXS and Fandango Rating Details

Customer service
1.3
(596 reviews)
1.2
(547 reviews)
Reviewer's quote

I bought my tickets and customer service confirmed its on my account, but both the mobile app and the website do not show my tickets. They told me to disconnect from WiFi then try again and hung up on me. I've tried without Wifi, restarting the app, updating the app, a different Wifi...

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We called customer service and we had the best young lady that helped us she did a great job and was very patient with us we thank her so much..

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Website
1.4
(561 reviews)
1.6
(516 reviews)
Reviewer's quote

...AXS should not be a real website to get tickets!!..

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The website gave me a confirmation number for my tickets, then said that there was a problem with processing my order. I called Fandango, and the problem was solved immediately by a friendly and competent agent..

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Exchange, Refund and Cancellation Policy
1.3
(514 reviews)
1.2
(525 reviews)
Reviewer's quote

... LIE!) I received many other emails from AXS except the most important one! Customer Service did not even try to solve the issue, just reiterated the BS sales policy of all sales are final. I heard that the insurance is BS too so even if I did purchase that, nothing would be done. Just overall stupid...

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I need to have a refund for wrong theater Purchase tickets for wrong theater rebought them at the theater. I meant to with cash and now I need a refund..

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Product or Service Quality
1.4
(511 reviews)
1.4
(430 reviews)
Reviewer's quote

...I called AXS customer service. By that time, the tickets I wanted were gone, of course. I am angry and disappointed and definitely not a bot..

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...The customer service is so bad. The way you handle the situation is wrong especial to the royal customer. I am done with them..

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AXS and Fandango Pros and Cons

Pros
  • Got total runaround and ignored
  • There are no pros
  • No pros
  • Fact i can purchase tickets in advance for a showing
  • Ability to purchase movie tickets online
  • Convenience
Cons
  • Horrible customer service
  • Fact that their customer service does not answer the phone
  • Whole process
  • Awful customer service
  • Not being able to get a refund
  • Refund policy

AXS and Fandango Most Positive Reviews

Top rated reviews
5

Never got an email with the tickets. Called and they resent email

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5

The website gave me a confirmation number for my tickets, then said that there was a problem with processing my order....

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5

Everything was resolved. The customer service was very helpful. Thank you so much! Would highly recommend to anyone

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5

Buyer Beware!!!!
I purchased tickets online for a 4:20 pm showing for Deadpool. After my purchase had gone thru I att...

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AXS and Fandango Most Critical Reviews

Lowest rated reviews
1

NEVER again will I be buying tickets through AXS. We originally bought tickets to the tennis finals in Indian Wells...

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1

After reading the many complaints, which are very similar to mine, I swear I hope they go out of business. How do not...

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1

I purchased tickets from AXS for an event, but they never sent me confirmation. When I logged in to their website I had...

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1

First we tried to use the 2 cards we were gifted with to see a 3d movie. $30 with the 2 cards. By the time Fandango adde...

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AXS and Fandango Latest Reviews

Recent published reviews
No votes

Representative knew exactly my problem and was quick to guide me through the process. I wish the help files were a bit...

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2

When I got to the theater, the ticket I purchased was not on my phone app. The manager tried to verify my purchase but...

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1

Couldnt use app to get in the venue!!!nnnnnkkkkkzzzzzone hundreds orggjhhhcgjvjjcgjvhchgfhhvfhgvvjvvhvvhhhvh

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5

I need to have a refund for wrong theater Purchase tickets for wrong theater rebought them at the theater. I meant to...

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