PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Axs and Fandango as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Axs
Fandango

Axs and Fandango Overview

Total reviews
487
689
Company responses
0
0
Issues resolved
3
5

Fandango was first mentioned on PissedConsumer on Jul 21, 2008 and since then this brand received 689 reviews. It is 202 reviews more than Axs received since Sep 3, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Axs customer support team and Fandango customer service.

Axs and Fandango Consumer Ratings

Rank
16 out of 268 in Tickets category
20 out of 268 in Tickets category
Customer service
15 in category
32 in category
Website
29 in category
20 in category
Product or Service Quality
9 in category
13 in category

According to consumer ratings and reviews, Axs ranks 4 points higher in the Tickets category than Fandango. People gave Axs 1.2 stars for Customer service criterion in Tickets category and it is 56 points higher than the worst rated brand in this category. At the same time, Fandango was rated 1.1 stars for Customer service criterion in this category and it is 39 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Fandango has a higher rating than Axs. Regarding Product or Service Quality criterion, consumers gave Axs 1.4 stars and it is 87% greater than other in category. Fandango however was rated 1.3 stars and it is 82% greater than other in category.

Axs and Fandango Rating Details

Customer service
1.2 (241 reviews)
1.1 (405 reviews)
Reviewer's quote

and directed me to customer service site that proceeded to come up blank! We starting back at the beginning of AXS was told "no more tickets available". unf*cking believable! I at this time am not even sure if both of my credit cards have been charged or not! Very disappointed to say the least..

Trina A

...we finished with customer support by them telling us the would get back to us within 24hrs. this is a total rip off. I think it is stealing, they also do not tell about the service charge,..

PissedConsumer1704588
Website
1.4 (240 reviews)
1.6 (392 reviews)
Reviewer's quote

...They delete the event on your account in website. This is the only confirmation you have by the way. Make sure you always screen shoot if you still have luck see the event on their web account...

PissedConsumer1693102

I rented an instant stream movie through Fandango NOW, and they charged me but movie then popped up as unavailable??? I got on their website to find answers and their login page wasnt operating...

Bridgette A
Product or Service Quality
1.4 (202 reviews)
1.3 (298 reviews)
Reviewer's quote

YES! AXS is holding $465 from an Elton John concert for seats that I sold through AXS a week before the concert. We upgraded to better seats and there was no problem with that purchase. Las Vegas Mobile T Arena is just as guilty because AXS was the one and only way to sell or buy tickets!I've hit...

Clare T

Their customer service is a joke. My tickets were not available at the time of the movie. I asked for a refund, and they told me it was after the showtime...

Jaime T

Axs and Fandango Pros and Cons

Pros
  • Got total runaround and ignored
  • Zero run far away
  • Three out of four customer service agents friendly
  • Fact i can purchase tickets in advance for a showing
  • Ability to purchase movie tickets online
  • Being able to conveniently order movie tickets in advance
Cons
  • Horrible customer service
  • Whole process
  • Terrible customer service
  • Awful customer service
  • Not being able to get a refund
  • Poor website

Axs and Fandango Most Positive Reviews

Top rated reviews
5

I purchased tickets to a concert but could not attend due to my daughter suffering an injury requiring 24 hour care. I...

5

Buyer Beware!!!!
I purchased tickets online for a 4:20 pm showing for Deadpool. After my purchase had gone thru I att...

Axs and Fandango Most Critical Reviews

Lowest rated reviews
1

You're not the only one, this is now the 2nd time this has happened to me. I actually had someone call me and say...

1

First we tried to use the 2 cards we were gifted with to see a 3d movie. $30 with the 2 cards. By the time Fandango adde...

Axs and Fandango Latest Reviews

Recent published reviews

I bought tickets and they never appeared on my axs account been emailing since last week still nothing and the concert...

Read all 487 reviews

I was told no refund not happy about or they can change the date on movies

Read all 689 reviews

Axs and Fandango Products and Services

Most reviewed product and services
  • Axs Concert Ticket (83 reviews)
  • Axs Customer Care (77 reviews)
  • Axs Website (49 reviews)
  • Fandango Movie Ticket (226 reviews)
  • Fandango Customer Care (123 reviews)
  • Fandango Gift Card (107 reviews)