PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Caesars Entertainment and Axs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Caesars Entertainment
Axs

Caesars Entertainment and Axs Overview

Total reviews
66
513
Company responses
0
0
Issues resolved
2
3

Caesars Entertainment and Axs Consumer Ratings

Rank
91 out of 655 in Entertainment category
18 out of 203 in Tickets category
Customer service
57 in category
17 in category
Price Affordability
95 in category
12 in category
Value for money
67 in category
7 in category
Diversity of Products or Services
93 in category
15 in category

Caesars Entertainment and Axs Rating Details

Customer service
1.8 (30 reviews)
1.3 (257 reviews)
Reviewer's quote

...Customer Service dest is very rude. Tone and manner when talking to customers is very bad . I had a 5 day stay I was blocked out of my room twice...

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...And when I called your customer service, he cursed at me and hung up on me. I’m starting to believe this company is a scam and stealing people’s money. Please return my money or I will be taking legal action...

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Price Affordability
1.9 (26 reviews)
1.8 (214 reviews)
Reviewer's quote

... fees for everything), they think that comp nights fix everything, they do not, they need to fix their issues or watch the investors flock away as their share price drops as the customers stay away, in droves as we noticed ourselves. If you have had a bad experience, feel free to email the CEO at the email address listed above....

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...Terrible company that appears to purposely glitch their system so they can quadruple the selling price and keep money for themselves..

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Value for money
1.8 (26 reviews)
1.6 (201 reviews)
Reviewer's quote

I arrived for stay on Saturday February 15th around 11:15pm and checked out February 17th around 10am. Played in the casino the whole time. I understand asking for ID and the whole concept but this what happens to me went waaayyyyyy overboard. I couldn’t sit at a machine or table for more than 5...

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...ASX has the money I paid, and is also keeping the money for the tickets they re-sold. They have twice the cash and I have no tickets and no money. They say they will pay me after the event happens, which I believe is the new policy due to COVID...

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Diversity of Products or Services
2 (25 reviews)
1.7 (198 reviews)
Reviewer's quote

Charged a resort fee even tho there was no service of the rooms for COVID issue.

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...I hope Rodeo Houston will refrain from using their services in the future again..

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Caesars Entertainment and Axs Pros and Cons

Pros
  • Should go to bonuses on higher bets more often
  • Nice rooms nice employees
  • Most locations have nice rooms
  • Got total runaround and ignored
  • Zero run far away
  • Three out of four customer service agents friendly
Cons
  • Respond time
  • Poor service
  • Racist and rude emplyees
  • Horrible customer service
  • Terrible customer service
  • Whole process

Caesars Entertainment and Axs Most Positive Reviews

Top rated reviews
5

An issue with the amount of coins on a bonus round,has been resolved.

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5

I purchased tickets to a concert but could not attend due to my daughter suffering an injury requiring 24 hour care. I...

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4.8

I a Diamond player which I got in about 4 months. I change my place to play to horseshoe. I don't get no free play. I...

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5

Actually I would like to say that I did not have a problem with AXS I did go online and purchased Tickets back in July 3...

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Caesars Entertainment and Axs Most Critical Reviews

Lowest rated reviews
1

I went to Harrahs casino in Philly, really chester pa. The bartender named glenn, fat guy white guy with black glasses...

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1

You're not the only one, this is now the 2nd time this has happened to me. I actually had someone call me and say...

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1

Well old vegas is officially dead...no more free comp drinks! Well Im a local and I will not spend another dollar in a...

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1

My experience buying tickets from AXS was the worst I've ever encountered. As soon as I learned about the concert I...

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Caesars Entertainment and Axs Latest Reviews

Recent published reviews
No votes

No answer. I need to change flight information.

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1

I paid AXS for tickets, then re-sold them through the AXS site. ASX has the money I paid, and is also keeping the money...

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1

Charged a resort fee even tho there was no service of the rooms for COVID issue.

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1

Event has been canceled and axs refuses to pay money back

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Caesars Entertainment and Axs Products and Services

Most reviewed product and services
  • Caesars Entertainment Customer Care (18 reviews)
  • Caesars Entertainment Security Guard (2 reviews)
  • Caesars Entertainment Sanitary Conditions (1 review)
  • Axs Concert Ticket (91 reviews)
  • Axs Customer Care (80 reviews)
  • Axs Website (49 reviews)