PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zipcar and Avis as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zipcar
Avis

Zipcar and Avis Overview

Total reviews
53
562
Company responses
0
0
Issues resolved
0
5

Avis was first mentioned on PissedConsumer on May 8, 2008 and since then this brand received 562 reviews. It is 509 reviews more than Zipcar received since Dec 21, 2011.

Zipcar and Avis Consumer Ratings

Rank
36 out of 725 in Rentals category
75 out of 725 in Rentals category
Customer service
45 in category
64 in category
Website
46 in category
67 in category
Value for money
18 in category
67 in category

According to consumer ratings and reviews, Zipcar ranks 39 points higher in the Rentals category than Avis. People gave Zipcar 1.4 stars for Customer service criterion in Rentals category and it is 148 points higher than the worst rated brand in this category. At the same time, Avis was rated 1.2 stars for Customer service criterion in this category and it is 129 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Zipcar has a higher rating than Avis. Regarding Value for money criterion, consumers gave Zipcar 2.3 stars and it is 91% greater than other in category. Avis however was rated 1.5 stars and it is 65% greater than other in category.

Zipcar and Avis Rating Details

Customer service
1.4 (27 reviews)
1.2 (197 reviews)
Reviewer's quote

...It’s been a three days since I am trying to contact customer service no one is picking up..

Leitha

I was very disappointed with Sedgewick’s overall poor customer service and your unwillingness to help me get our car repaired after we were hit by an Avis driver who had a full coverage Avis insurance policy. You wrote in your last email and tried to make it sound like you are “letting" us use the...

PissedConsumer1616911
Website
2.4 (26 reviews)
2 (168 reviews)
Reviewer's quote

...I tried to report it using their website, but no go. There is no option to report defects with the car. The only option is to call CS...

pissed u

You are being charged things that you haven't told about, when you complain about it, being told that you had to find the information on their website. I called customers service and the assistant didn't even apologise once for the matter, instead he laughed once and kept silent. AVIS is really not...

NADIA
Value for money
2.3 (26 reviews)
1.5 (129 reviews)
Reviewer's quote

The trip cost a lot of money and the issue left me short at the time. That you can submit your gas receipt for reimbursement was not helpful at all as it takes forever to hear back from them after your submission. Prior to this I had once reserved a higher priced vehicle to treat myself ( a sporty...

Stephen W

...Apparently she didn't understand from the get go that I was trying to save money and this information finally after 35 minutes was frustrating. So almost an hour later on the phone, I went for the new reservation and saved money and was happy..

PissedConsumer1620065

Zipcar and Avis Pros and Cons

Pros
  • Close to pubic transportation
  • Convenience
  • Roadside assistance
  • Never use avis again
  • Car
  • Price
Cons
  • Poor customer service
  • No response to emails
  • Immature cancellation of my membership
  • Customer service
  • Dealing with customer service
  • Avis poor service

Zipcar and Avis Most Positive Reviews

Top rated reviews
4.5

I've been a member for 9 years. I use Zipcar A LOT. $$$$$ I love the convenience and I appreciate the cost. But this...

5

I rent cars at least once or twice a month for beseniss ( Comcast ) a year a go went to try avis on baymeadows jax FL ....

Zipcar and Avis Most Critical Reviews

Lowest rated reviews
1

I thought that Zipcar service was great however over the past year the service has plummeted in my opinion and their...

1

Went on priceline and got what I thought was a good deal for a care rental $14/day. I went over one hour $8.32), so the...

Zipcar and Avis Latest Reviews

Recent published reviews
3.7

Cannot log onto website. They must have been hacked or hijacked

Read all 53 reviews

I needed an All Wheel Drive vehicle and when I received my confirmation it indicated that I reserved a Ford Explorer...

Read all 562 reviews

Zipcar and Avis Products and Services

Most reviewed product and services
  • Zipcar Car Rental (17 reviews)
  • Zipcar Customer Care (7 reviews)
  • Zipcar Account (5 reviews)
  • Avis Car Rental (335 reviews)
  • Avis Customer Care (44 reviews)
  • Avis Car Rental Booking (14 reviews)