PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avis and Thrifty Car Rental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avis
Thrifty Car Rental

Avis and Thrifty Car Rental Overview

Total reviews
570
272
Company responses
0
0
Issues resolved
5
0

Avis and Thrifty Car Rental Consumer Ratings

Rank
79 out of 385 in Rentals category
81 out of 385 in Rentals category
Customer service
70 in category
74 in category
Price Affordability
92 in category
85 in category
Product or Service Quality
68 in category
54 in category
Website
75 in category
84 in category

Avis and Thrifty Car Rental Rating Details

Customer service
1.2 (199 reviews)
1.1 (132 reviews)
Reviewer's quote

The agent told us that our reservation was never changed, and the customer service rep at the call center gave us incorrect information. When asked what number I should call to complain, she gave me the call center number! Unbelievably poor customer service. Avis rep lied, and committed fraud in...

Read full review

I never heard anything back from Thrifty Car Rental customer service; the phone number on their web page only puts you on hold and drops the call after twenty or thirty minutes or tells you its not their business hours. It tells you that no matter the time, day or night. When you do get to talk to...

Read full review
Price Affordability
1.8 (174 reviews)
1.8 (104 reviews)
Reviewer's quote

I started my reservation online and could swear that the price I was first shown at the time was almost 20 dollars different a day than what I was now being told at the counter. When I went to pick up at the airport the quote appeared much higher. She told me it was a high rate but that I should...

Read full review

I went online to rent a car and put specific dates in to get a price...

Read full review
Product or Service Quality
1.5 (173 reviews)
1.6 (99 reviews)
Reviewer's quote

I was very disappointed with Sedgewick’s overall poor customer service and your unwillingness to help me get our car repaired after we were hit by an Avis driver who had a full coverage Avis insurance policy. You wrote in your last email and tried to make it sound like you are “letting" us use the...

Read full review

...I cannot understand a company that does not put customer service first!! shame on you all. Cynthia J. Kruizenga..

Read full review
Website
2 (171 reviews)
1.8 (114 reviews)
Reviewer's quote

You are being charged things that you haven't told about, when you complain about it, being told that you had to find the information on their website. I called customers service and the assistant didn't even apologise once for the matter, instead he laughed once and kept silent. AVIS is really not...

Read full review

...in Jacksonville i pr oceeded to go into the airport and I noticed that my cellphone was missing and at that point decided to report it to thrifty on their website later on that day after finding out that our plane was canceled i went back to where we rented the car and asked if someone had found my phone one employee did go to check but after about 20 minutes called...

Read full review

Avis and Thrifty Car Rental Pros and Cons

Pros
  • Never use avis again
  • Car
  • Price
  • Vehicle
  • Car was ok
  • Price
Cons
  • Customer service
  • Dealing with customer service
  • Avis poor service
  • Customer service
  • Unfair billing
  • Appalling customer service

Avis and Thrifty Car Rental Most Positive Reviews

Top rated reviews
5

I rent cars at least once or twice a month for beseniss ( Comcast ) a year a go went to try avis on baymeadows jax FL ....

Read full review
5

If you don't want to experience the worst customer service in your life don't rent from Thrifty.

I rented from t...

Read full review
5

The manager seemed polite and very informative. I liked the guy.

Just wanted to let everyone know that as a new hire...

Read full review
5

I hired a car (Confirmation no H0821951929) pick up was Miami Airport and return was Miami Airport. On return from the...

Read full review

Avis and Thrifty Car Rental Most Critical Reviews

Lowest rated reviews
1

Went on priceline and got what I thought was a good deal for a care rental $14/day. I went over one hour $8.32), so the...

Read full review
1

Good car rental price via AAA at the Chicago Midway airport, but upon arrival Thrifty was out of cars. I along with...

Read full review
1

Be sure to get and keep gas receipts when returning cars to the Syracuse Airport location. We were charged for fuel on...

Read full review
1

I reserved a car as my car is in the shop for maintenance. My wife dropped me off. The attendant wanted my proof of...

Read full review

Avis and Thrifty Car Rental Latest Reviews

Recent published reviews
1.5

My reservation number was 36829724US1. I was told by the agent who created my reservation that I did not have to have...

Read full review
1

I have been driving this car for almost 2 months and been having problems been calling and tried to exchange for...

Read full review
1

Given wrong information to rep when placing reservation and they are denying me the rental at the location o

Read full review
No votes

I called The customer service # over 7x hung up on 4x, had an email sent to the manager still got charged and had to go...

Read full review

Avis and Thrifty Car Rental Products and Services

Most reviewed product and services
  • Avis Car Rental (342 reviews)
  • Avis Customer Care (45 reviews)
  • Avis Car Rental Booking (14 reviews)
  • Thrifty Car Rental Car Rental (183 reviews)
  • Thrifty Car Rental Customer Care (20 reviews)
  • Thrifty Car Rental Nissan Car Rental (4 reviews)