Avis vs RelayRides

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Avis

Rentals
  • 3 ISSUES RESOLVED
  • 428 TOTAL REVIEWS
  • $87.2K CLAIMED LOSSES
  • $482 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
Location
  • Car 5
  • Never use avis again 4
  • Price 4
  • Location at airport 2
  • One way rental free 2

Customers don't like

  • Poor customer service15
  • Customer service13
  • Underhand costs applied9
  • Dealing with customer service8
  • Overcharged6

Products by Avis

No items

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RelayRides

Rentals
  • 1 ISSUES RESOLVED
  • 78 TOTAL REVIEWS
  • $39.4K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
2.1
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
Location
  • Website ease of use 2
  • Dealing with renters 1
  • Excellent customer service 1
  • Website dashboard 1
  • dealing with owners 1

Customers don't like

  • Customer service9
  • Some of the terms and conditions5
  • Unprofessional and accusotory5
  • And not not helping renter deal with dishonest car owners4
  • Communication4

Products by RelayRides

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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