PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Payless Car Rental and Avis as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Payless Car Rental
Avis

Payless Car Rental and Avis Overview

Total reviews 498 557
Company responses 0 0
Issues resolved 3 5

Payless Car Rental and Avis Consumer Ratings

Rank
113 out of 394 in Rentals category
82 out of 394 in Rentals category
Customer service
80 in category
69 in category
Discounts and Special Offers
84 in category
73 in category
Diversity of Products or Services
95 in category
66 in category
Product or Service Quality
83 in category
61 in category

Payless Car Rental and Avis Rating Details

Customer service
1.1 (218 reviews)
1.2 (191 reviews)
Reviewer's quote

...Customer service was also no help. He just kept repeating its going to take 14 days to get my money back if it was actually cancelled. Horrible comprehension of the issue a hand..

Read full review

...Yelled at me that they can't do anything about it and told me to call customer service. Customer service was rude and short and told me to read the fine print, that all rentals are subject to availability. He made a new reservation at an Avis 8...

Read full review
Discounts and Special Offers
1.4 (171 reviews)
1.5 (148 reviews)
Reviewer's quote

...Enterprise was very helpful and did give us some discounts. This is apparently a common situation in Tampa. I will never use Payless again..

Read full review

...AVIS!! They will tell you anything just to keep your business! The (rude) customer service representative acknowledged the fact that I was offered both discounts for separate reasons, however would not honor both because I "shouldn't have been offered both in the first place". Had I known I was only getting $200 off, I...

Read full review
Diversity of Products or Services
1.5 (168 reviews)
1.9 (157 reviews)
Reviewer's quote

...52!!! PAYLESS FRAUDULENTLY added Optional Services/Products to the price that I clearly DECLINED on my rental receipt! BEWARE of PAYLESS CAR RENTAL or at least watch the Undercover PAYLESS CAR RENTALScam CBS aired on television. ..

Read full review

...Very disappointed with Avis more than likely will not rent any of their services..

Read full review
Product or Service Quality
1.3 (164 reviews)
1.5 (166 reviews)
Reviewer's quote

...Tried calling but received a not in service message. So I went thru 3-4 agencies before I could find one that had a car available. The charge was $328...

Read full review

...No mention of fuel service charge and we obviously did not expect that charge to be added on since we did not approve for it and tank was filled prior to drop off..

Read full review

Payless Car Rental and Avis Pros and Cons

Pros
  • Original rate
  • Unethical hidden charges
  • Advertised rate
  • Never use avis again
  • Car
  • Price
Cons
  • Terrible customer service
  • Unethical employees
  • Misleading information
  • Customer service
  • Dealing with customer service
  • Avis poor service

Payless Car Rental and Avis Most Positive Reviews

Top rated reviews
5

I left my phone on the bus at the Huston Hobby Air port Location. Demerits not only kept my phone safe, answered it...

Read full review
5

I rent cars at least once or twice a month for beseniss ( Comcast ) a year a go went to try avis on baymeadows jax FL ....

Read full review
4.7

I went to all the other car rentals at sacramento airport an they were all the same rude , expensive , wanted $450 ...

Read full review
5

The manager seemed polite and very informative. I liked the guy.

Just wanted to let everyone know that as a new hire...

Read full review

Payless Car Rental and Avis Most Critical Reviews

Lowest rated reviews
1

While visiting Zion National Park last week Of Sept. 2014, my husband and I rented a car from your facility in Vegas. ...

Read full review
1

Went on priceline and got what I thought was a good deal for a care rental $14/day. I went over one hour $8.32), so the...

Read full review
1

This is my first time rent car from Payless. I rent many times with Avis before. And I thought the price is good. It co...

Read full review
1

Be sure to get and keep gas receipts when returning cars to the Syracuse Airport location. We were charged for fuel on...

Read full review

Payless Car Rental and Avis Latest Reviews

Recent published reviews
1

We reserved a vehicle through priceline for Payless rental a month in advance for Indiana airport. Our flight arrives...

Read full review
1.2

Needed one way vehicle from Laughlin NV to Las Vegas McCarran Airport and Avis was only rental place in surrounding...

Read full review
1

First off, it took over an hour to pick up my car at the airport, additionally I was over charged after my rental was...

Read full review
No votes

We have been renting cars from Avis on a weekly basis since December 2019, because we don't have a vehicle at the...

Read full review

Payless Car Rental and Avis Products and Services

Most reviewed product and services
  • Payless Car Rental Car Rental (363 reviews)
  • Payless Car Rental Customer Care (28 reviews)
  • Payless Car Rental Car Rental Booking (10 reviews)
  • Avis Car Rental (346 reviews)
  • Avis Customer Care (45 reviews)
  • Avis Car Rental Booking (14 reviews)