PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hertz and Avis as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hertz
Avis

Hertz and Avis Overview

Total reviews
846
555
Company responses
1
0
Issues resolved
5
5

Hertz and Avis Consumer Ratings

Rank
99 out of 389 in Rentals category
81 out of 389 in Rentals category
Customer service
76 in category
69 in category
Product or Service Quality
72 in category
63 in category
Website
81 in category
76 in category
Location
70 in category
56 in category

Hertz and Avis Rating Details

Customer service
1.1 (313 reviews)
1.2 (191 reviews)
Reviewer's quote

I have been on hold with customer service three times - twice for over 35 minutes only to be disconnected and once I couldn't wait any longer after over 30 minutes. You'd think a company that is struggling financially would be happy to have someone want to pay them $99 to join a program they...

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...Yelled at me that they can't do anything about it and told me to call customer service. Customer service was rude and short and told me to read the fine print, that all rentals are subject to availability. He made a new reservation at an Avis 8...

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Product or Service Quality
1.4 (266 reviews)
1.5 (166 reviews)
Reviewer's quote

... to charges $300 for a smoking charge he says he's seen ashes what he did see ashes but they were from a grill that we move so I've talked to several customer service Representatives in the last one I had on the phone trying to explain the situation was the laughing and making jokes in the background with somebody else I asked her what she was laughing at in she cannot say nothing I knew she was laughing at our situation it made me feel so belittled and taken advantage of I probably will never do business with Hertz ever again this has been the worst experience for my family Not only was our trip room from the start it was ruined all the way to the end thanks Hertz buyer beware ....

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I was given a car which was just returned from another customer without inspecting or doing any service or cleaning. As I was using Avis for last 9 months I trusted the service and accepted the old car. As expected, the battery of the car died with just parking for a couple of days in my parking...

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Website
1.8 (248 reviews)
2 (163 reviews)
Reviewer's quote

...I was told the fee was in fact $100, even though I read to them the cancellation policy OFF OF THEIR WEBSITE that says there are no fees. Taking it up with my bank next to dispute this charge..

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You are being charged things that you haven't told about, when you complain about it, being told that you had to find the information on their website. I called customers service and the assistant didn't even apologise once for the matter, instead he laughed once and kept silent. AVIS is really not...

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Location
2.1 (247 reviews)
2.3 (147 reviews)
Reviewer's quote

...This is Greenwood SC location. Their office manager just hung up on me and is not willing to service me. In addition the online customer complaints do not work..

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I had to make another reservation for another rental to be picked up from AVIS at the airport at 1AM, AUG 31st and scheduled to be returned to the Avis location at 3405 Lenox Road NE, Atlanta, as requested and stated on the contract. I requested a 2 day rental and was initially billed for 2 days. I...

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Hertz and Avis Pros and Cons

Pros
  • Location
  • Cleanliness of vehicle
  • Pathetic
  • Never use avis again
  • Car
  • Price
Cons
  • Customer service
  • Lack of customer service now horrific billing practices
  • Rude and not caring staff working the booth
  • Customer service
  • Dealing with customer service
  • Avis poor service

Hertz and Avis Most Positive Reviews

Top rated reviews
5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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5

I rent cars at least once or twice a month for beseniss ( Comcast ) a year a go went to try avis on baymeadows jax FL ....

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5

I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...

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5

The manager seemed polite and very informative. I liked the guy.

Just wanted to let everyone know that as a new hire...

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Hertz and Avis Most Critical Reviews

Lowest rated reviews
1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

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1

Went on priceline and got what I thought was a good deal for a care rental $14/day. I went over one hour $8.32), so the...

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1

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...

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1

Be sure to get and keep gas receipts when returning cars to the Syracuse Airport location. We were charged for fuel on...

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Hertz and Avis Latest Reviews

Recent published reviews
No votes

I was told. to send an email about my situation. to customer relations. I inquired about the correct email address for...

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1

I had a reservation. I got text messages reminding me. I got dropped off and confirmed they had my car available before...

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1

This morning I have been online and on the phone checking, mind you, checking on the price for a truck rental. I...

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2

The Avis Corporation increased the price of a rental without authorization and blocks all contact with internal offices...

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Hertz and Avis Products and Services

Most reviewed product and services
  • Hertz Car Rental (480 reviews)
  • Hertz Customer Care (46 reviews)
  • Hertz Car Rental Booking (31 reviews)
  • Avis Car Rental (344 reviews)
  • Avis Customer Care (45 reviews)
  • Avis Car Rental Booking (14 reviews)