PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avis and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avis
Hertz

Avis and Hertz Overview

Total reviews 558 869
Company responses 0 1
Issues resolved 5 6

Avis and Hertz Consumer Ratings

Rank
82 out of 395 in Rentals category
100 out of 395 in Rentals category
Customer service
60 in category
66 in category
Price Affordability
86 in category
87 in category
Product or Service Quality
57 in category
61 in category
Website
70 in category
76 in category

Avis and Hertz Rating Details

Customer service
1.2 (192 reviews)
1.1 (326 reviews)
Reviewer's quote

...Yelled at me that they can't do anything about it and told me to call customer service. Customer service was rude and short and told me to read the fine print, that all rentals are subject to availability. He made a new reservation at an Avis 8...

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Your customer service line is incompetent in that tgey cant get me to the correct department nd they can't speak correctly! They can't speak English, we don't need to be stalked, and we don't want our lives and data jeopradized by foreigners. You need to base all America calls and Canadian based...

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Price Affordability
1.7 (168 reviews)
1.7 (253 reviews)
Reviewer's quote

I started my reservation online and could swear that the price I was first shown at the time was almost 20 dollars different a day than what I was now being told at the counter. When I went to pick up at the airport the quote appeared much higher. She told me it was a high rate but that I should...

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This morning I have been online and on the phone checking, mind you, checking on the price for a truck rental. I finally get Hertz and before they can tell me what the daily rental of a truck, they ran me through a reservation minus card numbers, right. When I told her it would be a debit, she went...

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Product or Service Quality
1.5 (167 reviews)
1.4 (278 reviews)
Reviewer's quote

...No mention of fuel service charge and we obviously did not expect that charge to be added on since we did not approve for it and tank was filled prior to drop off..

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...45 Diamond fuel system service = 283. 50 Fixing the Powertrain Control Unit that just coincidentally stopped working while at their shop =574. 20 GRAND TOTAL = over $2000..

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Website
2 (164 reviews)
1.8 (258 reviews)
Reviewer's quote

You are being charged things that you haven't told about, when you complain about it, being told that you had to find the information on their website. I called customers service and the assistant didn't even apologise once for the matter, instead he laughed once and kept silent. AVIS is really not...

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...I was told the fee was in fact $100, even though I read to them the cancellation policy OFF OF THEIR WEBSITE that says there are no fees. Taking it up with my bank next to dispute this charge..

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Avis and Hertz Pros and Cons

Pros
  • Never use avis again
  • Car
  • Price
  • Location
  • Cleanliness of vehicle
  • Pathetic
Cons
  • Customer service
  • Dealing with customer service
  • Avis poor service
  • Customer service
  • Lack of customer service now horrific billing practices
  • Rude and not caring staff working the booth

Avis and Hertz Most Positive Reviews

Top rated reviews
5

I rent cars at least once or twice a month for beseniss ( Comcast ) a year a go went to try avis on baymeadows jax FL ....

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5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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5

The manager seemed polite and very informative. I liked the guy.

Just wanted to let everyone know that as a new hire...

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5

I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...

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Avis and Hertz Most Critical Reviews

Lowest rated reviews
1

Went on priceline and got what I thought was a good deal for a care rental $14/day. I went over one hour $8.32), so the...

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1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

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1

Be sure to get and keep gas receipts when returning cars to the Syracuse Airport location. We were charged for fuel on...

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1

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...

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Avis and Hertz Latest Reviews

Recent published reviews
2

I reserved a rental for three days from now. My schedule changed and I had to cancel my reservation. When I hit the canc...

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No votes

I attempted to write an e-mail and I got a message stating 500- Internal Server Error.
I am writing to get a 2019 summary...

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1.2

Needed one way vehicle from Laughlin NV to Las Vegas McCarran Airport and Avis was only rental place in surrounding...

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2

I attempted to write an e-mail and I got a message stating 500- Internal Servor error.
I am wriring to get a 2019 summary...

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Avis and Hertz Products and Services

Most reviewed product and services
  • Avis Car Rental (346 reviews)
  • Avis Car Rental Booking (14 reviews)
  • Avis Jeep Car Rental (7 reviews)
  • Hertz Car Rental (486 reviews)
  • Hertz Car Rental Booking (31 reviews)
  • Hertz Manager (27 reviews)