PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Europcar and Avis as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Europcar
Avis

Europcar and Avis Overview

Total reviews
404
570
Company responses
0
0
Issues resolved
2
5

Europcar and Avis Consumer Ratings

Rank
96 out of 385 in Rentals category
79 out of 385 in Rentals category
Customer service
83 in category
70 in category
Product or Service Quality
81 in category
68 in category
Price Affordability
103 in category
92 in category
Website
87 in category
75 in category

Europcar and Avis Rating Details

Customer service
1.1 (101 reviews)
1.2 (199 reviews)
Reviewer's quote

...When I called their customer service to dispute this charge I was told to call another number which does not work. When I finally reached a person they refused to help..

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The agent told us that our reservation was never changed, and the customer service rep at the call center gave us incorrect information. When asked what number I should call to complain, she gave me the call center number! Unbelievably poor customer service. Avis rep lied, and committed fraud in...

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Product or Service Quality
1.3 (92 reviews)
1.5 (173 reviews)
Reviewer's quote

...,the only option left to us was to phone emergency service, ie police Who helped by calling the number we gave them ,who then decided they would call the RAC. Who advised another 3/4 hours but we were down as priority. DIsgraceful...

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I was very disappointed with Sedgewick’s overall poor customer service and your unwillingness to help me get our car repaired after we were hit by an Avis driver who had a full coverage Avis insurance policy. You wrote in your last email and tried to make it sound like you are “letting" us use the...

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Price Affordability
1.6 (78 reviews)
1.8 (174 reviews)
Reviewer's quote

Rented the car in London at a premium price due to the fact we where going to France. We drove the car which seemed okay but just before parking it the manual transmission was strange, Parked car for 5 days then when on our way for the rest of the trip, got on the freeway and realized something was...

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I started my reservation online and could swear that the price I was first shown at the time was almost 20 dollars different a day than what I was now being told at the counter. When I went to pick up at the airport the quote appeared much higher. She told me it was a high rate but that I should...

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Website
1.8 (76 reviews)
2 (171 reviews)
Reviewer's quote

I find it highly suspicious that they have mostly great reviews on their own website (with claims of unbiased reviews), yet every other website gives them abysmal ratings. I can't even review on their website as they "randomly" select customers to write reviews. So I'll just write my negative...

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You are being charged things that you haven't told about, when you complain about it, being told that you had to find the information on their website. I called customers service and the assistant didn't even apologise once for the matter, instead he laughed once and kept silent. AVIS is really not...

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Europcar and Avis Pros and Cons

Pros
  • Car
  • Price
  • Car is ok
  • Never use avis again
  • Car
  • Price
Cons
  • Customer service
  • Overcharged me for petrol
  • Deceitful practice and overcharging
  • Customer service
  • Dealing with customer service
  • Avis poor service

Europcar and Avis Most Positive Reviews

Top rated reviews
5

The receptionist was very unhelpful.
We checked at the office the day before collection and were shown the vehicle we'd...

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5

I rent cars at least once or twice a month for beseniss ( Comcast ) a year a go went to try avis on baymeadows jax FL ....

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4

Rented vehicle for a month on-line thought their agent, Olivaris Interrent. On pick up in Lisbon, informed that I had to...

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5

The manager seemed polite and very informative. I liked the guy.

Just wanted to let everyone know that as a new hire...

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Europcar and Avis Most Critical Reviews

Lowest rated reviews
1

I have rented a car on the 9th of October and returned it on the 11th of October from Beirut, Lebanon airport.

The Com...

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1

Went on priceline and got what I thought was a good deal for a care rental $14/day. I went over one hour $8.32), so the...

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1

Worst service ever.

Arrival
On August 15 we arrived on Bali airport only to find no one was there waiting for us. All t...

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1

Be sure to get and keep gas receipts when returning cars to the Syracuse Airport location. We were charged for fuel on...

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Europcar and Avis Latest Reviews

Recent published reviews
No votes

Money taken out of my account.
KN
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My name is Kene...

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1.5

My reservation number was 36829724US1. I was told by the agent who created my reservation that I did not have to have...

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1

Sent from my iPad
Begin forwarded message:
From: Kate Miano
Date: January 9, 2020 at 2:34:36 PM EST
To: CustomerServiceFran...

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1

Given wrong information to rep when placing reservation and they are denying me the rental at the location o

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Europcar and Avis Products and Services

Most reviewed product and services
  • Europcar Car Rental (229 reviews)
  • Europcar Customer Care (10 reviews)
  • Europcar Volkswagen Car Rental (3 reviews)
  • Avis Car Rental (342 reviews)
  • Avis Customer Care (45 reviews)
  • Avis Car Rental Booking (14 reviews)