PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Europcar and Avis as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Europcar
Avis

Europcar and Avis Overview

Total reviews 406 556
Company responses 0 0
Issues resolved 2 5

Europcar and Avis Consumer Ratings

Rank
98 out of 394 in Rentals category
81 out of 394 in Rentals category
Customer service
85 in category
70 in category
Product or Service Quality
80 in category
62 in category
Price Affordability
106 in category
99 in category
Website
88 in category
77 in category

Europcar and Avis Rating Details

Customer service
1.1 (102 reviews)
1.2 (191 reviews)
Reviewer's quote

...When I called their customer service to dispute this charge I was told to call another number which does not work. When I finally reached a person they refused to help..

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...Yelled at me that they can't do anything about it and told me to call customer service. Customer service was rude and short and told me to read the fine print, that all rentals are subject to availability. He made a new reservation at an Avis 8...

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Product or Service Quality
1.3 (93 reviews)
1.5 (166 reviews)
Reviewer's quote

...Will not deal with Europcar again the future nor recommend their service to others..

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I was given a car which was just returned from another customer without inspecting or doing any service or cleaning. As I was using Avis for last 9 months I trusted the service and accepted the old car. As expected, the battery of the car died with just parking for a couple of days in my parking...

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Price Affordability
1.6 (79 reviews)
1.7 (166 reviews)
Reviewer's quote

Rented the car in London at a premium price due to the fact we where going to France. We drove the car which seemed okay but just before parking it the manual transmission was strange, Parked car for 5 days then when on our way for the rest of the trip, got on the freeway and realized something was...

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I started my reservation online and could swear that the price I was first shown at the time was almost 20 dollars different a day than what I was now being told at the counter. When I went to pick up at the airport the quote appeared much higher. She told me it was a high rate but that I should...

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Website
1.8 (77 reviews)
2 (163 reviews)
Reviewer's quote

I find it highly suspicious that they have mostly great reviews on their own website (with claims of unbiased reviews), yet every other website gives them abysmal ratings. I can't even review on their website as they "randomly" select customers to write reviews. So I'll just write my negative...

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You are being charged things that you haven't told about, when you complain about it, being told that you had to find the information on their website. I called customers service and the assistant didn't even apologise once for the matter, instead he laughed once and kept silent. AVIS is really not...

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Europcar and Avis Pros and Cons

Pros
  • Car
  • Price
  • Car is ok
  • Never use avis again
  • Car
  • Price
Cons
  • Customer service
  • Overcharged me for petrol
  • Deceitful practice and overcharging
  • Customer service
  • Dealing with customer service
  • Avis poor service

Europcar and Avis Most Positive Reviews

Top rated reviews
5

The receptionist was very unhelpful.
We checked at the office the day before collection and were shown the vehicle we'd...

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5

I rent cars at least once or twice a month for beseniss ( Comcast ) a year a go went to try avis on baymeadows jax FL ....

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4

Rented vehicle for a month on-line thought their agent, Olivaris Interrent. On pick up in Lisbon, informed that I had to...

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5

The manager seemed polite and very informative. I liked the guy.

Just wanted to let everyone know that as a new hire...

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Europcar and Avis Most Critical Reviews

Lowest rated reviews
1

I have rented a car on the 9th of October and returned it on the 11th of October from Beirut, Lebanon airport.

The Com...

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1

Went on priceline and got what I thought was a good deal for a care rental $14/day. I went over one hour $8.32), so the...

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1

Worst service ever.

Arrival
On August 15 we arrived on Bali airport only to find no one was there waiting for us. All t...

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1

Be sure to get and keep gas receipts when returning cars to the Syracuse Airport location. We were charged for fuel on...

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Europcar and Avis Latest Reviews

Recent published reviews
2

Europcar took TWO YEARS to notify me of a missed payment when returning a vehicle to one of their rental depots in...

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No votes

We have been renting cars from Avis on a weekly basis since December 2019, because we don't have a vehicle at the...

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No votes

Vehcile DN19 BTE this car is a courtesy car on behalf of motabitity. I have been authourised to park on the courtyard at...

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1

I had a reservation. I got text messages reminding me. I got dropped off and confirmed they had my car available before...

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Europcar and Avis Products and Services

Most reviewed product and services
  • Europcar Car Rental (229 reviews)
  • Europcar Customer Care (10 reviews)
  • Europcar Volkswagen Car Rental (3 reviews)
  • Avis Car Rental (345 reviews)
  • Avis Customer Care (45 reviews)
  • Avis Car Rental Booking (14 reviews)