PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avis and Europcar as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avis
Europcar

Avis and Europcar Overview

Total reviews 558 408
Company responses 0 0
Issues resolved 5 2

Avis and Europcar Consumer Ratings

Rank
83 out of 395 in Rentals category
99 out of 395 in Rentals category
Customer service
61 in category
76 in category
Price Affordability
88 in category
94 in category
Product or Service Quality
58 in category
72 in category
Website
71 in category
78 in category

Avis and Europcar Rating Details

Customer service
1.2 (192 reviews)
1.1 (103 reviews)
Reviewer's quote

...Yelled at me that they can't do anything about it and told me to call customer service. Customer service was rude and short and told me to read the fine print, that all rentals are subject to availability. He made a new reservation at an Avis 8...

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...When I called their customer service to dispute this charge I was told to call another number which does not work. When I finally reached a person they refused to help..

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Price Affordability
1.7 (168 reviews)
1.6 (80 reviews)
Reviewer's quote

I started my reservation online and could swear that the price I was first shown at the time was almost 20 dollars different a day than what I was now being told at the counter. When I went to pick up at the airport the quote appeared much higher. She told me it was a high rate but that I should...

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Rented the car in London at a premium price due to the fact we where going to France. We drove the car which seemed okay but just before parking it the manual transmission was strange, Parked car for 5 days then when on our way for the rest of the trip, got on the freeway and realized something was...

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Product or Service Quality
1.5 (167 reviews)
1.3 (94 reviews)
Reviewer's quote

...No mention of fuel service charge and we obviously did not expect that charge to be added on since we did not approve for it and tank was filled prior to drop off..

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...Will not deal with Europcar again the future nor recommend their service to others..

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Website
2 (164 reviews)
1.8 (78 reviews)
Reviewer's quote

You are being charged things that you haven't told about, when you complain about it, being told that you had to find the information on their website. I called customers service and the assistant didn't even apologise once for the matter, instead he laughed once and kept silent. AVIS is really not...

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I find it highly suspicious that they have mostly great reviews on their own website (with claims of unbiased reviews), yet every other website gives them abysmal ratings. I can't even review on their website as they "randomly" select customers to write reviews. So I'll just write my negative...

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Avis and Europcar Pros and Cons

Pros
  • Never use avis again
  • Car
  • Price
  • Car
  • Price
  • Car is ok
Cons
  • Customer service
  • Dealing with customer service
  • Avis poor service
  • Customer service
  • Overcharged me for petrol
  • Deceitful practice and overcharging

Avis and Europcar Most Positive Reviews

Top rated reviews
5

I rent cars at least once or twice a month for beseniss ( Comcast ) a year a go went to try avis on baymeadows jax FL ....

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5

The receptionist was very unhelpful.
We checked at the office the day before collection and were shown the vehicle we'd...

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5

The manager seemed polite and very informative. I liked the guy.

Just wanted to let everyone know that as a new hire...

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4

Rented vehicle for a month on-line thought their agent, Olivaris Interrent. On pick up in Lisbon, informed that I had to...

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Avis and Europcar Most Critical Reviews

Lowest rated reviews
1

Went on priceline and got what I thought was a good deal for a care rental $14/day. I went over one hour $8.32), so the...

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1

I have rented a car on the 9th of October and returned it on the 11th of October from Beirut, Lebanon airport.

The Compa...

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1

Be sure to get and keep gas receipts when returning cars to the Syracuse Airport location. We were charged for fuel on...

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1

Worst service ever.

Arrival
On August 15 we arrived on Bali airport only to find no one was there waiting for us. All t...

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Avis and Europcar Latest Reviews

Recent published reviews
2

I reserved a rental for three days from now. My schedule changed and I had to cancel my reservation. When I hit the canc...

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No votes

We booked a car through the Easy Jet website and clicked on Europ Car, who often state how reliable they are. Upon arriv...

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1.2

Needed one way vehicle from Laughlin NV to Las Vegas McCarran Airport and Avis was only rental place in surrounding...

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1.9

Although stating that I had already taken out additional insurance at the Europcar desk Edinburgh when I picked up my...

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Avis and Europcar Products and Services

Most reviewed product and services
  • Avis Car Rental (346 reviews)
  • Avis Car Rental Booking (14 reviews)
  • Avis Jeep Car Rental (7 reviews)
  • Europcar Car Rental (231 reviews)
  • Europcar Volkswagen Car Rental (3 reviews)
  • Europcar Protection Plan (2 reviews)