PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Enterprise Rent A Car and Avis as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Enterprise Rent A Car
Avis

Enterprise Rent A Car and Avis Overview

Total reviews 2430 773
Company responses 0 0
Issues resolved 28 8

Enterprise Rent A Car and Avis Consumer Ratings

Rank
77 out of 563 in Rentals category
116 out of 563 in Rentals category
Customer service
70 in category
112 in category
Website
67 in category
90 in category
Diversity of Products or Services
73 in category
92 in category
Product or Service Quality
67 in category
103 in category

Enterprise Rent A Car and Avis Rating Details

Customer service
1.5
(899 reviews)
1.2
(315 reviews)
Reviewer's quote

I can honestly say that I have never experienced more rude or abusive customer service in my life. I have tried diligently to resolve the issue I have with this rental office, in more than one way. This includes reaching out to the manager at the location, trying to contact Joseph Brown, the Area...

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...I finally called the customer service number and was immediately helped. Or at least that's what they said they were doing. Now I have to wait 3-5 days for my $735 refund...

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Website
2.1
(713 reviews)
1.9
(256 reviews)
Reviewer's quote

...Website does not function properly, and they are a SCAM. AVOID AT ALL COSTSAThey should be SUED..

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...Dont do business with Avis just like everyone else is saying in this website. Youll regret it. Youll get robbed...

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Diversity of Products or Services
1.9
(707 reviews)
1.8
(251 reviews)
Reviewer's quote

Furthermore, II have called Customer Services about the issue and still no manager has called me, but they have sent damage control a form for some false damages and I have a police report and a recorded message from one of their employee on my phone and I email a copy of the reservation and MT...

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I even sent and email and no reply customer services close down at might no way to contact anyone until the next day around 7 am. During this time of the year someone should be available Now I have to wait in the airport all night no way to get to my destination until they open. Make someone...

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Product or Service Quality
1.8
(702 reviews)
1.4
(269 reviews)
Reviewer's quote

Customer service is nonexistent. I have called over 15 times during the last week with no answer. When renting, I actively watched them pickup the phone and hang-up on people..

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...claiming to be working at both place at same time after I called to verify they had vehical B4 getting there after they cancelled first one and customer service said they did have plenty of vehical same lady working budget told me they didn't bc she didn't want to do her job 39 min prior to closing horrible...

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Enterprise Rent A Car and Avis Pros and Cons

Pros
  • Location
  • Standard of car was good and clean
  • Price
  • Never use avis again
  • Car
  • Price
Cons
  • Customer service
  • Service
  • Not helpful staff
  • Customer service
  • Dealing with customer service
  • Very poor customer service

Enterprise Rent A Car and Avis Most Positive Reviews

Top rated reviews
5

My dealership rented a Ford Fusion for me..got to the counter and they still demanded $50 dollars deposited from me. Ok...

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5

I would like to put in a very positive review. I travelled one hour to pick up my car in Toronto, from Uniรณn Station to...

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5

On Sunday afternoon around 2:00 p.m. the car I was driving stopped, I was on the hi-way in the second lane barely made...

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5

I contacted Mr. David Murphy David Murphy | Partner Support Supervisor
Avis Budget Group and told him my story. He handle...

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Enterprise Rent A Car and Avis Most Critical Reviews

Lowest rated reviews
1

My issue is with their customer service. Understandable that they are not responsible for anything left in a return...

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1

I rented a car from Avis with a group of 6 friends 12/31/14-1/5/15. We needed a large SUV due to the number of people a...

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1

In the past I've had great experience with Enterprise, but this time was a horror show. They said my pick-up was confirm...

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1

I rented a car at the DFW airport for 4 days, my reservation said it would be $248.40. I turned the vehicle in, no...

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Enterprise Rent A Car and Avis Latest Reviews

Recent published reviews
2

I would like to file a complaint rental location 6345 Livingston Road, Oxon Hill Maryland. I have been waiting for a...

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1

I had the worst experience at the Logan airport location - the rep was rude, lacked both empathy and integrity - abused...

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No votes

I been trying to get i. Touch with someone for weeks nobody responds. 914-815-**** thank u they took advantage of my...

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1

To whom this my concern,my family recently visited Bozeman,mt where we paid a significantly amount for our vehicles..I...

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