PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Enterprise Rent A Car and Avis as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Enterprise Rent A Car
Avis

Enterprise Rent A Car and Avis Overview

Total reviews 2054 559
Company responses 0 0
Issues resolved 23 5

Enterprise Rent A Car and Avis Consumer Ratings

Rank
64 out of 397 in Rentals category
82 out of 397 in Rentals category
Customer service
48 in category
69 in category
Website
59 in category
76 in category
Diversity of Products or Services
65 in category
68 in category
Price Affordability
55 in category
95 in category

Enterprise Rent A Car and Avis Rating Details

Customer service
1.4 (703 reviews)
1.2 (193 reviews)
Reviewer's quote

...I called customer service and they said there is absolutely nothing they can do. They don't have access. I told them this was ridiculous not only did they remove my points but charged me a higher rate...

Read full review

...Yelled at me that they can't do anything about it and told me to call customer service. Customer service was rude and short and told me to read the fine print, that all rentals are subject to availability. He made a new reservation at an Avis 8...

Read full review
Website
2.1 (558 reviews)
2 (164 reviews)
Reviewer's quote

...Wanted to argue when I was trying to show them what the requirements say on the website..

Read full review

You are being charged things that you haven't told about, when you complain about it, being told that you had to find the information on their website. I called customers service and the assistant didn't even apologise once for the matter, instead he laughed once and kept silent. AVIS is really not...

Read full review
Diversity of Products or Services
1.9 (547 reviews)
1.9 (158 reviews)
Reviewer's quote

...I did call and speak with someone from customer services at enterprise and will be calling State Farm and leave them a message also..

Read full review

...Very disappointed with Avis more than likely will not rent any of their services..

Read full review
Price Affordability
2.2 (542 reviews)
1.7 (168 reviews)
Reviewer's quote

33 differance for? I asked her again what the difference in the price for 7 days was 7 Days comes 163 82 and I was being charged 185. 85 so I asked her what the difference in what was and she couldn't tell me. I suggested is it taxes? she said yeah and then I said well why are you adding on tax...

Read full review

I started my reservation online and could swear that the price I was first shown at the time was almost 20 dollars different a day than what I was now being told at the counter. When I went to pick up at the airport the quote appeared much higher. She told me it was a high rate but that I should...

Read full review

Enterprise Rent A Car and Avis Pros and Cons

Pros
  • Location
  • Price
  • Standard of car was good and clean
  • Never use avis again
  • Car
  • Price
Cons
  • Customer service
  • Service
  • Not helpful staff
  • Customer service
  • Dealing with customer service
  • Avis poor service

Enterprise Rent A Car and Avis Most Positive Reviews

Top rated reviews
5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

Read full review
5

I rent cars at least once or twice a month for beseniss ( Comcast ) a year a go went to try avis on baymeadows jax FL ....

Read full review
5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

Read full review
5

The manager seemed polite and very informative. I liked the guy.

Just wanted to let everyone know that as a new hire...

Read full review

Enterprise Rent A Car and Avis Most Critical Reviews

Lowest rated reviews
1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

Read full review
1

Went on priceline and got what I thought was a good deal for a care rental $14/day. I went over one hour $8.32), so the...

Read full review
1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

Read full review
1

Be sure to get and keep gas receipts when returning cars to the Syracuse Airport location. We were charged for fuel on...

Read full review

Enterprise Rent A Car and Avis Latest Reviews

Recent published reviews
1

They charging me for a different cat and gived me a different car that I cant even drive!!!

Read full review
1.3

Avis Australia charged me $686.85 in the middle of my vacation down there, stating it was for insurance coverage (which...

Read full review
1

Enterprise on Navy Blvd Pensacola FlDO has gotten extremely bad I made a reservation over a month ago and they didn't...

Read full review
2

I reserved a rental for three days from now. My schedule changed and I had to cancel my reservation. When I hit the canc...

Read full review

Enterprise Rent A Car and Avis Products and Services

Most reviewed product and services
  • Enterprise Rent A Car Car Rental (1091 reviews)
  • Enterprise Rent A Car Car Rental Booking (81 reviews)
  • Enterprise Rent A Car Manager (67 reviews)
  • Avis Car Rental (349 reviews)
  • Avis Car Rental Booking (14 reviews)
  • Avis Jeep Car Rental (7 reviews)