PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avis and Enterprise Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avis
Enterprise Rent A Car

Avis and Enterprise Rent A Car Overview

Total reviews
558
1902
Company responses
0
0
Issues resolved
4
23

Enterprise Rent A Car was first mentioned on PissedConsumer on Dec 23, 2007 and since then this brand received 1902 reviews. It is 1344 reviews more than Avis received since May 8, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Avis customer support team and Enterprise Rent A Car customer service.

Avis and Enterprise Rent A Car Consumer Ratings

Rank
70 out of 892 in Rentals category
54 out of 892 in Rentals category
Customer service
55 in category
41 in category
Price Affordability
73 in category
43 in category
Website
65 in category
51 in category

According to consumer ratings and reviews, Enterprise Rent A Car ranks 16 points higher in the Rentals category than Avis. People gave Avis 1.2 stars for Customer service criterion in Rentals category and it is 118 points higher than the worst rated brand in this category. At the same time, Enterprise Rent A Car was rated 1.4 stars for Customer service criterion in this category and it is 132 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Enterprise Rent A Car has a higher rating than Avis. Regarding Website criterion, consumers gave Avis 2 stars and it is 62% greater than other in category. Enterprise Rent A Car however was rated 2.1 stars and it is 71% greater than other in category.

Avis and Enterprise Rent A Car Rating Details

Customer service
1.2 (196 reviews)
1.4 (629 reviews)
Reviewer's quote

This is utter nonsense!! Fortunately I tend not to follow the herd so as I exited the car, an Avis person was doing something with another customer outside the office and I waited for a pause and told them I couldn't park the car because of the baby in there and that I wanted to just keep the same...

PissedConsumer1620065

...All in all, the two-day rental cost me almost double what it should have simply because Enterprise had such poor customer service. I will be very reluctant to use them again and will share my experience with all of my friends and colleagues..

Leslie H
Price Affordability
1.8 (170 reviews)
2.2 (488 reviews)
Reviewer's quote

...Back to the airport they gave us another car at twice the price. Five months later i get a letter asking for 1000 euros and threatening to charge it to my credit card if not paid in 21 days. AVOID AVIS AT ALL COST!!!..

GARY L

He said they would just use my reservation form this morning BUT the price he quoted was $100 more than my original reservation! I am writing this message at 5:39pm. I STILL do not have a car. I wasted an ENTIRE DAY and over 70 miles of gas, trying to get an Enterprise rental car! I needed to leave...

Diana N
Website
2 (167 reviews)
2.1 (503 reviews)
Reviewer's quote

You are being charged things that you haven't told about, when you complain about it, being told that you had to find the information on their website. I called customers service and the assistant didn't even apologise once for the matter, instead he laughed once and kept silent. AVIS is really not...

NADIA

...I reserved a 2door economy car the week before thru Costco, via phone the rental website for E. R. wouldnt work after wasting over an hr...

Alannis

Avis and Enterprise Rent A Car Pros and Cons

Pros
  • Never use avis again
  • Car
  • Price
  • Location
  • Price
  • Friendly agents
Cons
  • Customer service
  • Dealing with customer service
  • Avis poor service
  • Customer service
  • Service
  • Not helpful staff

Avis and Enterprise Rent A Car Most Positive Reviews

Top rated reviews
5

I rent cars at least once or twice a month for beseniss ( Comcast ) a year a go went to try avis on baymeadows jax FL ....

5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

Avis and Enterprise Rent A Car Most Critical Reviews

Lowest rated reviews
1

Went on priceline and got what I thought was a good deal for a care rental $14/day. I went over one hour $8.32), so the...

1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

Avis and Enterprise Rent A Car Latest Reviews

Recent published reviews

I rented a car thru priceline for a rental car for 9/27/2019thru 9/29/2019. When I got my credit card bill Avis had...

Read all 558 reviews
1

I rented a vehicle from the Tappahannock Enterprise Rent A Car in October of this year, returned vehicle and was told...

Read all 1902 reviews

Avis and Enterprise Rent A Car Products and Services

Most reviewed product and services
  • Avis Car Rental (332 reviews)
  • Avis Customer Care (44 reviews)
  • Avis Car Rental Booking (14 reviews)
  • Enterprise Rent A Car Car Rental (1043 reviews)
  • Enterprise Rent A Car Customer Care (146 reviews)
  • Enterprise Rent A Car Car Rental Booking (80 reviews)