PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avis and Enterprise Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avis
Enterprise Rent A Car

Avis and Enterprise Rent A Car Overview

Total reviews 611 2161
Company responses 0 0
Issues resolved 5 24

Avis and Enterprise Rent A Car Consumer Ratings

Rank
92 out of 415 in Rentals category
69 out of 415 in Rentals category
Customer service
79 in category
51 in category
Price Affordability
106 in category
58 in category
Product or Service Quality
73 in category
51 in category
Website
79 in category
62 in category

Avis and Enterprise Rent A Car Rating Details

Customer service
1.2 (222 reviews)
1.4 (758 reviews)
Reviewer's quote

...When I called customer service Carlos argued that I should have read the terms and conditions and that its my fault. Which again nothing said I had a specialty car..

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I'm trying to speak to somebody in what I thought was customer service but she had a hard time speaking English she couldn't look up my name or my birthday and she told me she couldnt help me couldn't help me Could not help me at all she's going to look up my account or my robs e reservation to...

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Price Affordability
1.7 (193 reviews)
2.2 (588 reviews)
Reviewer's quote

...I protested the price and she said "Well, we're the only ones with cars. Everyone else is out so you pay it or ..

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...I dont care about the price. On the email I was given it said a credit OR debit card. I read over the email time and time again...

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Product or Service Quality
1.5 (191 reviews)
1.8 (578 reviews)
Reviewer's quote

...I called Avis customer service. They told me where else I could go look for another Avis rental. No apologies were offered...

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Asked for a supervisor as we were not advised of this issue and was left on hold for 45 min till my phone died! Called customet service line and was told cant help without rental agreement number. Was through insurance so had no reciept no help no shuttles no service and now no money to get rental...

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Website
1.9 (187 reviews)
2.2 (600 reviews)
Reviewer's quote

You are being charged things that you haven't told about, when you complain about it, being told that you had to find the information on their website. I called customers service and the assistant didn't even apologise once for the matter, instead he laughed once and kept silent. AVIS is really not...

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...I check the website about extra drivers. It does not say you need to have a major credit card to add an extra driver. Well corporate makes change, but doesn't make changes right away...

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Avis and Enterprise Rent A Car Pros and Cons

Pros
  • Never use avis again
  • Car
  • Location at airport
  • Location
  • Price
  • Standard of car was good and clean
Cons
  • Customer service
  • Dealing with customer service
  • Avis not listening and stealing money from honest people
  • Customer service
  • Not helpful staff
  • Service

Avis and Enterprise Rent A Car Most Positive Reviews

Top rated reviews
5

I rent cars at least once or twice a month for beseniss ( Comcast ) a year a go went to try avis on baymeadows jax FL ....

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5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

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5

The manager seemed polite and very informative. I liked the guy.

Just wanted to let everyone know that as a new hire...

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5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

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Avis and Enterprise Rent A Car Most Critical Reviews

Lowest rated reviews
1

Went on priceline and got what I thought was a good deal for a care rental $14/day. I went over one hour $8.32), so the...

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1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

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1

Be sure to get and keep gas receipts when returning cars to the Syracuse Airport location. We were charged for fuel on...

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1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

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Avis and Enterprise Rent A Car Latest Reviews

Recent published reviews
1

I was charged $450 from an Avis in Virginia Beach. I didnt rent a car from them so Im assuming some fraud is going on....

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1

Returned the vehicle as I indicated. Paid $300 deposit. Returned vehicle behind location prior to business hours....

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1

I was told I had to use a major credit when I arrived and that my debit card was not useable. Now Im being told it was...

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1.3

Our flight on September 11 from Toronto to StJohns was delayed due to a hurricane in SJ.
Our 14 dat reservation was cance...

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