PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avis and Enterprise Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avis
Enterprise Rent A Car

Avis and Enterprise Rent A Car Overview

Total reviews 556 2022
Company responses 0 0
Issues resolved 5 23

Avis and Enterprise Rent A Car Consumer Ratings

Rank
82 out of 394 in Rentals category
62 out of 394 in Rentals category
Customer service
69 in category
49 in category
Product or Service Quality
62 in category
47 in category
Price Affordability
99 in category
54 in category
Website
76 in category
62 in category

Avis and Enterprise Rent A Car Rating Details

Customer service
1.2 (191 reviews)
1.4 (684 reviews)
Reviewer's quote

...Yelled at me that they can't do anything about it and told me to call customer service. Customer service was rude and short and told me to read the fine print, that all rentals are subject to availability. He made a new reservation at an Avis 8...

Read full review

No complaint excellent customer service on my call!!..

Read full review
Product or Service Quality
1.5 (166 reviews)
1.7 (522 reviews)
Reviewer's quote

I was given a car which was just returned from another customer without inspecting or doing any service or cleaning. As I was using Avis for last 9 months I trusted the service and accepted the old car. As expected, the battery of the car died with just parking for a couple of days in my parking...

Read full review

I cannot reach the Franklin office ever, no matter how I tried so on 9/5/20 I called customer service after being on hold for at least 15 minutes and spoke to Derek to file a complaint and he hangs up on me before transferring me to the Sarasota office instead of Franklin. By now I'm getting...

Read full review
Price Affordability
1.7 (166 reviews)
2.2 (527 reviews)
Reviewer's quote

I started my reservation online and could swear that the price I was first shown at the time was almost 20 dollars different a day than what I was now being told at the counter. When I went to pick up at the airport the quote appeared much higher. She told me it was a high rate but that I should...

Read full review

He said they would just use my reservation form this morning BUT the price he quoted was $100 more than my original reservation! I am writing this message at 5:39pm. I STILL do not have a car. I wasted an ENTIRE DAY and over 70 miles of gas, trying to get an Enterprise rental car! I needed to leave...

Read full review
Website
2 (163 reviews)
2.1 (543 reviews)
Reviewer's quote

You are being charged things that you haven't told about, when you complain about it, being told that you had to find the information on their website. I called customers service and the assistant didn't even apologise once for the matter, instead he laughed once and kept silent. AVIS is really not...

Read full review

...Wanted to argue when I was trying to show them what the requirements say on the website..

Read full review

Avis and Enterprise Rent A Car Pros and Cons

Pros
  • Never use avis again
  • Car
  • Price
  • Location
  • Price
  • Standard of car was good and clean
Cons
  • Customer service
  • Dealing with customer service
  • Avis poor service
  • Customer service
  • Service
  • Not helpful staff

Avis and Enterprise Rent A Car Most Positive Reviews

Top rated reviews
5

I rent cars at least once or twice a month for beseniss ( Comcast ) a year a go went to try avis on baymeadows jax FL ....

Read full review
5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

Read full review
5

The manager seemed polite and very informative. I liked the guy.

Just wanted to let everyone know that as a new hire...

Read full review
5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

Read full review

Avis and Enterprise Rent A Car Most Critical Reviews

Lowest rated reviews
1

Went on priceline and got what I thought was a good deal for a care rental $14/day. I went over one hour $8.32), so the...

Read full review
1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

Read full review
1

Be sure to get and keep gas receipts when returning cars to the Syracuse Airport location. We were charged for fuel on...

Read full review
1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

Read full review

Avis and Enterprise Rent A Car Latest Reviews

Recent published reviews
No votes

We have been renting cars from Avis on a weekly basis since December 2019, because we don't have a vehicle at the...

Read full review
5

No complaint excellent customer service on my call!!

Read full review
1

I had a reservation. I got text messages reminding me. I got dropped off and confirmed they had my car available before...

Read full review
1

A very disrespectful and rude employee
I was ignore completely

Read full review

Avis and Enterprise Rent A Car Products and Services

Most reviewed product and services
  • Avis Car Rental (345 reviews)
  • Avis Customer Care (45 reviews)
  • Avis Car Rental Booking (14 reviews)
  • Enterprise Rent A Car Car Rental (1079 reviews)
  • Enterprise Rent A Car Customer Care (152 reviews)
  • Enterprise Rent A Car Car Rental Booking (81 reviews)