PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Budget Rent A Car and Avis as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Budget Rent A Car
Avis

Budget Rent A Car and Avis Overview

Total reviews
541
558
Company responses
0
0
Issues resolved
3
4

Avis was first mentioned on PissedConsumer on May 8, 2008 and since then this brand received 558 reviews. It is 17 reviews more than Budget Rent A Car received since Aug 28, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Budget Rent A Car customer support team and Avis customer service.

Budget Rent A Car and Avis Consumer Ratings

Rank
83 out of 891 in Rentals category
70 out of 891 in Rentals category
Customer service
57 in category
56 in category
Product or Service Quality
59 in category
58 in category
Diversity of Products or Services
70 in category
57 in category

According to consumer ratings and reviews, Avis ranks 13 points higher in the Rentals category than Budget Rent A Car. People gave Budget Rent A Car 1.2 stars for Customer service criterion in Rentals category and it is 118 points higher than the worst rated brand in this category. At the same time, Avis was rated 1.2 stars for Customer service criterion in this category and it is 119 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Avis has a higher rating than Avis. Regarding Diversity of Products or Services criterion, consumers gave Budget Rent A Car 1.7 stars and it is 60% greater than other in category. Avis however was rated 1.9 stars and it is 67% greater than other in category.

Budget Rent A Car and Avis Rating Details

Customer service
1.2 (251 reviews)
1.2 (196 reviews)
Reviewer's quote

So excited to report that the customer service representative was amazing. She calmly walked me through the information she needed to get someone out to help..

Anjelina

This is utter nonsense!! Fortunately I tend not to follow the herd so as I exited the car, an Avis person was doing something with another customer outside the office and I waited for a pause and told them I couldn't park the car because of the baby in there and that I wanted to just keep the same...

PissedConsumer1620065
Product or Service Quality
1.5 (203 reviews)
1.5 (167 reviews)
Reviewer's quote

I prepaid for a rental through Budget at the abq intl airport. When i arrived at the counter an addtl 100 was required. I had to car to get refund. So do this as ftc had a case against them already. Cile with AG OF STATE, BBB, and FTC. They held my money for 3 days and I did not get a vehicle.

PissedConsumer1687305

Recently My company pre booked a car at the Avis Canberra airport branch.While standing in line waiting our turn we couldn't help but notice just how rude and abusive the Avis Rep (Sandra) was being to these customers.She was treating them with the rudest contempt, raising her voice and telling...

Kevin V
Diversity of Products or Services
1.7 (199 reviews)
1.9 (163 reviews)
Reviewer's quote

My husband and son made plans to vacate to Costa Rica for a graduation gift. We booked our flights thru United they were great, we booked our room thru Expedia they were great. We also used Expedia to find a rental car company because we’d get a discount for grouping things. We chose budget they...

Kimber

Hi Everyone,MY Fiat that I rented broke down all the time then broke down in front of the airport. I pushed it into a car port then told the Sicilian Avis people where it was. Instead of getting the car once I got back to USA they charged my card three times more then threatened me with legal...

Michael G

Budget Rent A Car and Avis Pros and Cons

Pros
  • Quality vehicle
  • Vehicle was in good shape
  • Pick up rental was fast
  • Never use avis again
  • Car
  • Price
Cons
  • Customer service
  • Being overcharged
  • Being deceived
  • Customer service
  • Dealing with customer service
  • Avis poor service

Budget Rent A Car and Avis Most Positive Reviews

Top rated reviews
5

The rear driver side tire of our rental car kept going flat, and I had to keep stopping to fill it; probably since it wa...

5

I rent cars at least once or twice a month for beseniss ( Comcast ) a year a go went to try avis on baymeadows jax FL ....

Budget Rent A Car and Avis Most Critical Reviews

Lowest rated reviews
1

AVOID Budget Rent-A-Car and Priceline!!

This was the first time I used Budget but also the last time. I would tell ever...

1

Went on priceline and got what I thought was a good deal for a care rental $14/day. I went over one hour $8.32), so the...

Budget Rent A Car and Avis Latest Reviews

Recent published reviews

I went online and reserve a vehicle through you guys about 10 to 14 days in advance and a day of that I was supposed to...

Read all 541 reviews

I rented a car thru priceline for a rental car for 9/27/2019thru 9/29/2019. When I got my credit card bill Avis had...

Read all 558 reviews

Budget Rent A Car and Avis Products and Services

Most reviewed product and services
  • Budget Rent A Car Car Rental (330 reviews)
  • Budget Rent A Car Car Rental Booking (31 reviews)
  • Budget Rent A Car Customer Care (19 reviews)
  • Avis Car Rental (332 reviews)
  • Avis Customer Care (44 reviews)
  • Avis Car Rental Booking (14 reviews)