PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Budget Rent A Car and Avis as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Budget Rent A Car
Avis

Budget Rent A Car and Avis Overview

Total reviews 602 561
Company responses 0 0
Issues resolved 5 5

Budget Rent A Car and Avis Consumer Ratings

Rank
103 out of 361 in Rentals category
84 out of 361 in Rentals category
Customer service
74 in category
72 in category
Product or Service Quality
77 in category
69 in category
Diversity of Products or Services
91 in category
72 in category
Website
93 in category
78 in category

Budget Rent A Car and Avis Rating Details

Customer service
1.2 (285 reviews)
1.2 (193 reviews)
Reviewer's quote

I went off on the customer service representative and after much discussion he sent me to Daytona Beach Airport to rent a car. We got a ride on 12/27/2020 to Daytona Airport and were told that they did not have a car but that reservations screwed up and made a car reservation at Dayton Ohio . Of...

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...Yelled at me that they can't do anything about it and told me to call customer service. Customer service was rude and short and told me to read the fine print, that all rentals are subject to availability. He made a new reservation at an Avis 8...

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Product or Service Quality
1.4 (234 reviews)
1.5 (169 reviews)
Reviewer's quote

...I pay for road service to find that it was available for me . My Trip was a nightmare and exhausting. I reach my destination approx 8 hr later from the break down area..

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When issue was addressed with a manager Sabrina at Fort Lauderdale-Hollywood Airport, she said the vehicle will be taken out of service, which I was ok with. However, when I got my receipt I was double charged because the drop off was 3 hours late. I asked her to return and explained that I had to...

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Diversity of Products or Services
1.7 (231 reviews)
1.8 (159 reviews)
Reviewer's quote

...You would expect to have a dialog, or a process, or customer services that answer email. Budget do not do this. The costs they created for this damage was multitudes above the actual costs of repair...

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...Very disappointed with Avis more than likely will not rent any of their services..

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Website
1.8 (229 reviews)
2 (164 reviews)
Reviewer's quote

According to Budget's website, you can earn Amazon gift cards when you pay through Amazon Pay. I followed their direction to the T. Now they won't issue me a card...

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You are being charged things that you haven't told about, when you complain about it, being told that you had to find the information on their website. I called customers service and the assistant didn't even apologise once for the matter, instead he laughed once and kept silent. AVIS is really not...

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Budget Rent A Car and Avis Pros and Cons

Pros
  • Quality vehicle
  • Vehicle was in good shape
  • Price usually good
  • Never use avis again
  • Car
  • Price
Cons
  • Customer service
  • Being overcharged
  • Being decieved
  • Customer service
  • Dealing with customer service
  • Avis poor service

Budget Rent A Car and Avis Most Positive Reviews

Top rated reviews
5

The rear driver side tire of our rental car kept going flat, and I had to keep stopping to fill it; probably since it wa...

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5

I rent cars at least once or twice a month for beseniss ( Comcast ) a year a go went to try avis on baymeadows jax FL ....

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5

I reserved a suv for 6/19/15 wih a debit card. I was told that when time came jus go to budget rental @ metropolitan...

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5

The manager seemed polite and very informative. I liked the guy.

Just wanted to let everyone know that as a new hire...

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Budget Rent A Car and Avis Most Critical Reviews

Lowest rated reviews
1

AVOID Budget Rent-A-Car and Priceline!!

This was the first time I used Budget but also the last time. I would tell everyo...

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1

Went on priceline and got what I thought was a good deal for a care rental $14/day. I went over one hour $8.32), so the...

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1

Beware of upgrades at the counter. I rented through Budget on the phone for my rental for 4 adults/luggage. I prepaid...

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1

Be sure to get and keep gas receipts when returning cars to the Syracuse Airport location. We were charged for fuel on...

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Budget Rent A Car and Avis Latest Reviews

Recent published reviews
1

I have to express my dislike and total frustration at Budget Car Rental. We rented a car in October 2020 and prepaid...

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No votes

I am a Uber driver and I have been being charged double every week. And have been told that they take a week in advance...

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2.2

Reserved a Budget rental, prepaid for the weekly rental upfront, and a $250 hold was also placed on my visa debit. The...

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1

Vehicle was violently shaking at the speed limit on the highway, which was absolutely unsafe to be on the road. While th...

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Budget Rent A Car and Avis Products and Services

Most reviewed product and services
  • Budget Rent A Car Car Rental (356 reviews)
  • Budget Rent A Car Car Rental Booking (31 reviews)
  • Budget Rent A Car Ford Car Rental (9 reviews)
  • Avis Car Rental (351 reviews)
  • Avis Car Rental Booking (14 reviews)
  • Avis Jeep Car Rental (7 reviews)