PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Budget Rent A Car and Avis as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Budget Rent A Car
Avis

Budget Rent A Car and Avis Overview

Total reviews
578
555
Company responses
0
0
Issues resolved
3
5

Budget Rent A Car and Avis Consumer Ratings

Rank
98 out of 388 in Rentals category
80 out of 388 in Rentals category
Customer service
69 in category
67 in category
Product or Service Quality
67 in category
59 in category
Diversity of Products or Services
82 in category
65 in category
Website
88 in category
76 in category

Budget Rent A Car and Avis Rating Details

Customer service
1.2 (268 reviews)
1.2 (190 reviews)
Reviewer's quote

He called customer service to get a refund of which he was told that it would take 3 to 5 business days. Today is the 5th business day, and he called they told him that they needed to speak to his bank and that it would take another 3 to 5 business days again. I will be calling the customer service...

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...Yelled at me that they can't do anything about it and told me to call customer service. Customer service was rude and short and told me to read the fine print, that all rentals are subject to availability. He made a new reservation at an Avis 8...

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Product or Service Quality
1.5 (221 reviews)
1.5 (165 reviews)
Reviewer's quote

Ive been waiting for a call from a manager for date night I was told 24 to 48 hours still no call I was giving a car that were in need of service they had on the engine light I didnt notice until I got from away from the airport close to my Destination I would like to see if I can be on first half...

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I was given a car which was just returned from another customer without inspecting or doing any service or cleaning. As I was using Avis for last 9 months I trusted the service and accepted the old car. As expected, the battery of the car died with just parking for a couple of days in my parking...

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Diversity of Products or Services
1.7 (218 reviews)
1.9 (156 reviews)
Reviewer's quote

...You would expect to have a dialog, or a process, or customer services that answer email. Budget do not do this. The costs they created for this damage was multitudes above the actual costs of repair...

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...Very disappointed with Avis more than likely will not rent any of their services..

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Website
1.8 (215 reviews)
2 (163 reviews)
Reviewer's quote

According to Budget's website, you can earn Amazon gift cards when you pay through Amazon Pay. I followed their direction to the T. Now they won't issue me a card...

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You are being charged things that you haven't told about, when you complain about it, being told that you had to find the information on their website. I called customers service and the assistant didn't even apologise once for the matter, instead he laughed once and kept silent. AVIS is really not...

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Budget Rent A Car and Avis Pros and Cons

Pros
  • Quality vehicle
  • Vehicle was in good shape
  • Price usually good
  • Never use avis again
  • Car
  • Price
Cons
  • Customer service
  • Being overcharged
  • Being decieved
  • Customer service
  • Dealing with customer service
  • Avis poor service

Budget Rent A Car and Avis Most Positive Reviews

Top rated reviews
5

The rear driver side tire of our rental car kept going flat, and I had to keep stopping to fill it; probably since it wa...

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5

I rent cars at least once or twice a month for beseniss ( Comcast ) a year a go went to try avis on baymeadows jax FL ....

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5

I reserved a suv for 6/19/15 wih a debit card. I was told that when time came jus go to budget rental @ metropolitan...

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5

The manager seemed polite and very informative. I liked the guy.

Just wanted to let everyone know that as a new hire...

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Budget Rent A Car and Avis Most Critical Reviews

Lowest rated reviews
1

AVOID Budget Rent-A-Car and Priceline!!

This was the first time I used Budget but also the last time. I would tell ever...

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1

Went on priceline and got what I thought was a good deal for a care rental $14/day. I went over one hour $8.32), so the...

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1

Beware of upgrades at the counter. I rented through Budget on the phone for my rental for 4 adults/luggage. I prepaid...

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1

Be sure to get and keep gas receipts when returning cars to the Syracuse Airport location. We were charged for fuel on...

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Budget Rent A Car and Avis Latest Reviews

Recent published reviews
1

My son rented a car for when he arrived in AZ. Upon arrival, he was told that he could not take the rental due to him...

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1

I had a reservation. I got text messages reminding me. I got dropped off and confirmed they had my car available before...

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3.4

Did not receive my refund for earlier return.

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2

The Avis Corporation increased the price of a rental without authorization and blocks all contact with internal offices...

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Budget Rent A Car and Avis Products and Services

Most reviewed product and services
  • Budget Rent A Car Car Rental (340 reviews)
  • Budget Rent A Car Car Rental Booking (31 reviews)
  • Budget Rent A Car Customer Care (23 reviews)
  • Avis Car Rental (344 reviews)
  • Avis Customer Care (45 reviews)
  • Avis Car Rental Booking (14 reviews)