PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avis and Budget Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avis
Budget Rent A Car

Avis and Budget Rent A Car Overview

Total reviews 558 589
Company responses 0 0
Issues resolved 5 3

Avis and Budget Rent A Car Consumer Ratings

Rank
83 out of 395 in Rentals category
100 out of 395 in Rentals category
Customer service
61 in category
65 in category
Price Affordability
88 in category
79 in category
Product or Service Quality
58 in category
64 in category
Website
71 in category
82 in category

Avis and Budget Rent A Car Rating Details

Customer service
1.2 (192 reviews)
1.2 (278 reviews)
Reviewer's quote

...Yelled at me that they can't do anything about it and told me to call customer service. Customer service was rude and short and told me to read the fine print, that all rentals are subject to availability. He made a new reservation at an Avis 8...

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...I did so, and customer service offered me $60. I was outraged and asked to speak with a supervisor and told I would receive a call back within 24-48 hours. I never received a call back...

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Price Affordability
1.7 (168 reviews)
1.8 (222 reviews)
Reviewer's quote

I started my reservation online and could swear that the price I was first shown at the time was almost 20 dollars different a day than what I was now being told at the counter. When I went to pick up at the airport the quote appeared much higher. She told me it was a high rate but that I should...

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...I was given a V6 camaro with no price adjustment. The car was filthy. I had to pull over to clean the windshield so I could see...

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Product or Service Quality
1.5 (167 reviews)
1.4 (228 reviews)
Reviewer's quote

...No mention of fuel service charge and we obviously did not expect that charge to be added on since we did not approve for it and tank was filled prior to drop off..

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...All I got was a runaround from every customer service agent I spoke to That I had to contact Priceline and Priceline tells me to contact Budget. This Issue is still not resolved..

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Website
2 (164 reviews)
1.8 (223 reviews)
Reviewer's quote

You are being charged things that you haven't told about, when you complain about it, being told that you had to find the information on their website. I called customers service and the assistant didn't even apologise once for the matter, instead he laughed once and kept silent. AVIS is really not...

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According to Budget's website, you can earn Amazon gift cards when you pay through Amazon Pay. I followed their direction to the T. Now they won't issue me a card...

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Avis and Budget Rent A Car Pros and Cons

Pros
  • Never use avis again
  • Car
  • Price
  • Quality vehicle
  • Vehicle was in good shape
  • Price usually good
Cons
  • Customer service
  • Dealing with customer service
  • Avis poor service
  • Customer service
  • Being overcharged
  • Being decieved

Avis and Budget Rent A Car Most Positive Reviews

Top rated reviews
5

I rent cars at least once or twice a month for beseniss ( Comcast ) a year a go went to try avis on baymeadows jax FL ....

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5

The rear driver side tire of our rental car kept going flat, and I had to keep stopping to fill it; probably since it wa...

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5

The manager seemed polite and very informative. I liked the guy.

Just wanted to let everyone know that as a new hire...

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5

I reserved a suv for 6/19/15 wih a debit card. I was told that when time came jus go to budget rental @ metropolitan...

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Avis and Budget Rent A Car Most Critical Reviews

Lowest rated reviews
1

Went on priceline and got what I thought was a good deal for a care rental $14/day. I went over one hour $8.32), so the...

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1

AVOID Budget Rent-A-Car and Priceline!!

This was the first time I used Budget but also the last time. I would tell everyo...

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1

Be sure to get and keep gas receipts when returning cars to the Syracuse Airport location. We were charged for fuel on...

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1

Beware of upgrades at the counter. I rented through Budget on the phone for my rental for 4 adults/luggage. I prepaid...

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Avis and Budget Rent A Car Latest Reviews

Recent published reviews
2

I reserved a rental for three days from now. My schedule changed and I had to cancel my reservation. When I hit the canc...

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1.7

We rented for a week. TOLD them we were driving CROSS country to bury my Dad. On the DAY I buried my Dad the car...

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1.2

Needed one way vehicle from Laughlin NV to Las Vegas McCarran Airport and Avis was only rental place in surrounding...

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1.9

Avis-Budget rented us a defective vehicle. The front left tire blew out, and not a normal flat, but completely shredded....

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Avis and Budget Rent A Car Products and Services

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