PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Avis and Budget Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Avis
Budget Rent A Car

Avis and Budget Rent A Car Overview

Total reviews
570
565
Company responses
0
0
Issues resolved
5
3

Avis and Budget Rent A Car Consumer Ratings

Rank
79 out of 385 in Rentals category
97 out of 385 in Rentals category
Customer service
70 in category
71 in category
Price Affordability
92 in category
90 in category
Product or Service Quality
68 in category
70 in category
Website
75 in category
91 in category

Avis and Budget Rent A Car Rating Details

Customer service
1.2 (199 reviews)
1.2 (260 reviews)
Reviewer's quote

The agent told us that our reservation was never changed, and the customer service rep at the call center gave us incorrect information. When asked what number I should call to complain, she gave me the call center number! Unbelievably poor customer service. Avis rep lied, and committed fraud in...

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...The clerk states he was unable to issue me a refund and to call customer service. I spoke with customer service and the rep. apologize for the error directed me to the Birmingham, MI location to pick up a car and states $25...

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Price Affordability
1.8 (174 reviews)
1.8 (204 reviews)
Reviewer's quote

I started my reservation online and could swear that the price I was first shown at the time was almost 20 dollars different a day than what I was now being told at the counter. When I went to pick up at the airport the quote appeared much higher. She told me it was a high rate but that I should...

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Price over phone to rent a car for just under 3 weeks $1400 us,when I arrived to pick up,the price was now $1800. us. Told them I only needed the mandatory insurance but not all the extra coverage , they said fine but the price is still the same extra coverage or not...

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Product or Service Quality
1.5 (173 reviews)
1.5 (211 reviews)
Reviewer's quote

I was very disappointed with Sedgewick’s overall poor customer service and your unwillingness to help me get our car repaired after we were hit by an Avis driver who had a full coverage Avis insurance policy. You wrote in your last email and tried to make it sound like you are “letting" us use the...

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...What I wouldn't give to have a chat with that service rep again. Hope he chokes on the groceries he buys with the commission I'm sure he received for "selling" me insurance. ***..

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Website
2 (171 reviews)
1.8 (208 reviews)
Reviewer's quote

You are being charged things that you haven't told about, when you complain about it, being told that you had to find the information on their website. I called customers service and the assistant didn't even apologise once for the matter, instead he laughed once and kept silent. AVIS is really not...

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According to Budget's website, you can earn Amazon gift cards when you pay through Amazon Pay. I followed their direction to the T. Now they won't issue me a card...

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Avis and Budget Rent A Car Pros and Cons

Pros
  • Never use avis again
  • Car
  • Price
  • Quality vehicle
  • Vehicle was in good shape
  • Pick up rental was fast
Cons
  • Customer service
  • Dealing with customer service
  • Avis poor service
  • Customer service
  • Being overcharged
  • Being decieved

Avis and Budget Rent A Car Most Positive Reviews

Top rated reviews
5

I rent cars at least once or twice a month for beseniss ( Comcast ) a year a go went to try avis on baymeadows jax FL ....

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5

The rear driver side tire of our rental car kept going flat, and I had to keep stopping to fill it; probably since it wa...

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5

The manager seemed polite and very informative. I liked the guy.

Just wanted to let everyone know that as a new hire...

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5

I reserved a suv for 6/19/15 wih a debit card. I was told that when time came jus go to budget rental @ metropolitan...

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Avis and Budget Rent A Car Most Critical Reviews

Lowest rated reviews
1

Went on priceline and got what I thought was a good deal for a care rental $14/day. I went over one hour $8.32), so the...

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1

AVOID Budget Rent-A-Car and Priceline!!

This was the first time I used Budget but also the last time. I would tell ever...

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1

Be sure to get and keep gas receipts when returning cars to the Syracuse Airport location. We were charged for fuel on...

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1

Beware of upgrades at the counter. I rented through Budget on the phone for my rental for 4 adults/luggage. I prepaid...

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Avis and Budget Rent A Car Latest Reviews

Recent published reviews
1.5

My reservation number was 36829724US1. I was told by the agent who created my reservation that I did not have to have...

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No votes

I would like to be removed from the do not rent list so that I can continue to rent vehicles. Thnx..

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1

Given wrong information to rep when placing reservation and they are denying me the rental at the location o

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No votes

I leased an auto from Budget located in the Citadel Mall, Charleston,SC on May 8, 2020 for 1week. After about an hour i...

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Avis and Budget Rent A Car Products and Services

Most reviewed product and services
  • Avis Car Rental (342 reviews)
  • Avis Customer Care (45 reviews)
  • Avis Car Rental Booking (14 reviews)
  • Budget Rent A Car Car Rental (337 reviews)
  • Budget Rent A Car Car Rental Booking (31 reviews)
  • Budget Rent A Car Customer Care (22 reviews)