PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Usave Car And Truck Rental and AVIS Budget Group as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Usave Car And Truck Rental
AVIS Budget Group

Usave Car And Truck Rental and AVIS Budget Group Overview

Total reviews 110 114
Company responses 0 0
Issues resolved 0 1

Usave Car And Truck Rental and AVIS Budget Group Consumer Ratings

Rank
122 out of 362 in Rentals category
59 out of 362 in Rentals category
Customer service
75 in category
76 in category
Product or Service Quality
61 in category
39 in category
Price Affordability
94 in category
59 in category
Diversity of Products or Services
94 in category
70 in category

Usave Car And Truck Rental and AVIS Budget Group Rating Details

Customer service
1.1 (50 reviews)
1.1 (51 reviews)
Reviewer's quote

...U-Save and left message(Never got a response) - Filled out a request to cancel and refund insurance on their website(never got a response) - Called their customer service number who said they could not help - Sent emails to all U-Save addresses I could find outlining my issue and providing documents proving I had liability coverage - Heard back from their corporate, and they reduced the daily charge from 16. 99 to 8. 50 per day for insurance I did not need or want! - Still have rental car and will by pursuing this further with:...

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...This has been thee worst experience of my life with customer service and this was my first time renting with Avis and utilizing my employee (Cox Enterprises) corporate discount I definitely need to speak with someone from corporate to address these multiple issues..

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Product or Service Quality
1.5 (42 reviews)
1.9 (50 reviews)
Reviewer's quote

At least the guy I was interacting with directly maintained more professionalism and customer service. He explained I don't have to sign anything and not to worry about any claims. My recommendation is be cautious about renting from this location particularly if you feel forced into paying for...

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...Then I recieved a $220 bill from Budget for the service. I explained that I did the service myself. They said because the service had been dispatched, I was responsible for the $220...

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Price Affordability
1.8 (39 reviews)
2 (45 reviews)
Reviewer's quote

...Was happy before, because cars have a good price and are clean, no matteralways return money late. But now is not money back..

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...How do they handle the problem " Ignore you and don't respond to you" AVOID THESE SHYSTERS AT ALL EXPENSE AND PURCHASE FROM A RELIABLE CAR AGENCY, EVEN AT TWICE THE PRICE..

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Diversity of Products or Services
1.6 (38 reviews)
1.9 (41 reviews)
Reviewer's quote

...Do Not utilize this companies services. They charge you for picking you up at the airport and dropping you off 20% of your complete bill (including the $20/day of insurance) and you have to pay it, because you are already 10 miles from the airport with nothing and no one else around..

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...Anyways I called the customers services again and explained what had happened. They booked another car at the stansted airport giving me every bit of assurance that I have one ready to drive away. Oh and they took the money by the way...

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Usave Car And Truck Rental and AVIS Budget Group Pros and Cons

Pros
  • Fair pricing of the rental
  • Clean vehicle
  • Price and desk people
  • Nice car
  • Disastrous
  • Stinks
Cons
  • Wont return the deposit months later
  • Worse service ever
  • U-save
  • Customer service
  • Lack of responsiveness of their customer service department
  • Lack of customer care

Usave Car And Truck Rental and AVIS Budget Group Most Positive Reviews

Top rated reviews
4.3

We go to Costa Rica, near Liberia, for the month of January each year. We have had varying degrees of success in...

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5

I rented a car a week before the 4th of July supposed to had returned it that Sun morning at 8am so I took the car back...

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3.6

Rent 4 times from USave/Miami and always ask for a secure deposit $250 charged inmediately... and always I have to wait...

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5

Car wasnt there my 65 year old mother got dropped off and had to walk 3 miles, the car was for aunts cancer surgery in...

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Usave Car And Truck Rental and AVIS Budget Group Most Critical Reviews

Lowest rated reviews
1

1. Didn't have the car we had reserved.
2. The car we took failed to start an hour after we got it.
3. 3-4 hours spent g...

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1

AVIS NEVER MORE

I come to warn those who want to rent a car at AVIS than do the reasons that expose: I rented a vehicle (...

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1

I reserved through Expedia, and went from NYC to Newark airport to pick up my car. When I got there, I was told they do...

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1

Even thought this is not this location they are ALL owned by the same corporate division. These people just do not care!...

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Usave Car And Truck Rental and AVIS Budget Group Latest Reviews

Recent published reviews
No votes

I rented a vehicle to go to a funeral up north. I came back a day early and asked if the gas was in the correct place...

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1.8

Called roadside assistance on my rental car from Budget for a flat tire. I had to catch a flight, and by the time they...

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1

- Rented car through car.rentals.com and was quoted $92.78 for 7 days
- Nothing in that agreement stated anything about a...

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No votes

Buget put me on don't rent list after $221.47 reimbursed.back to for their mistakes.please remove my name from the dont...

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Usave Car And Truck Rental and AVIS Budget Group Products and Services

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