PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AVIS Budget Group and Usave Car And Truck Rental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AVIS Budget Group
Usave Car And Truck Rental

AVIS Budget Group and Usave Car And Truck Rental Overview

Total reviews
96
109
Company responses
0
0
Issues resolved
1
0

AVIS Budget Group and Usave Car And Truck Rental Consumer Ratings

Rank
57 out of 385 in Rentals category
119 out of 385 in Rentals category
Customer service
72 in category
75 in category
Product or Service Quality
39 in category
59 in category
Billing Practices
38 in category
65 in category
Website
78 in category
108 in category

AVIS Budget Group and Usave Car And Truck Rental Rating Details

Customer service
1.2 (43 reviews)
1.1 (50 reviews)
Reviewer's quote

...TERRIBLE CUSTOMER SERVICE...

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...U-Save and left message(Never got a response) - Filled out a request to cancel and refund insurance on their website(never got a response) - Called their customer service number who said they could not help - Sent emails to all U-Save addresses I could find outlining my issue and providing documents proving I had liability coverage - Heard back from their corporate, and they reduced the daily charge from 16. 99 to 8. 50 per day for insurance I did not need or want! - Still have rental car and will by pursuing this further with:...

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Product or Service Quality
1.9 (41 reviews)
1.5 (42 reviews)
Reviewer's quote

...service is terrible..

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At least the guy I was interacting with directly maintained more professionalism and customer service. He explained I don't have to sign anything and not to worry about any claims. My recommendation is be cautious about renting from this location particularly if you feel forced into paying for...

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Billing Practices
1.5 (40 reviews)
1.2 (35 reviews)
Reviewer's quote

I was supposed to be in DC over the Labor Day weekend. My outbound flight was cancelled and I never made it to DCA. I called in the night before to cancel my car rental (because I couldn't do it online, some technical error or due to the lateness of the request) and was told (by two different...

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I needed to know how to proceed if something went wrong but no answer

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Website
1.9 (38 reviews)
1.5 (32 reviews)
Reviewer's quote

Additionally, when making a reservation on the website one is flagged as Avis Preferred so you should be notified that Preferred service will not be available, providing you the option to choose another company. I'm going to definitely choose another company next Buffalo trip and possibly across...

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They tried to force me to acquire SLI insurance even when it is not mandatory in their own website https://www. usave. com/Policies...

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AVIS Budget Group and Usave Car And Truck Rental Pros and Cons

Pros
  • Stinks
  • Disastrous
  • Ricardo
  • Fair pricing of the rental
  • Clean vehicle
  • Price and desk people
Cons
  • Customer service
  • Lack of customer care
  • Poor service
  • Wont return the deposit months later
  • U-save
  • Customer service

AVIS Budget Group and Usave Car And Truck Rental Most Positive Reviews

Top rated reviews
5

I rented a car a week before the 4th of July supposed to had returned it that Sun morning at 8am so I took the car back...

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4.3

We go to Costa Rica, near Liberia, for the month of January each year. We have had varying degrees of success in...

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4.9

Avis in downtown Cincinnati, Ohio is hands down the best location I've ever rented from. Clean vehicles, professional...

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3.6

Rent 4 times from USave/Miami and always ask for a secure deposit $250 charged inmediately... and always I have to wait...

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AVIS Budget Group and Usave Car And Truck Rental Most Critical Reviews

Lowest rated reviews
1

AVIS NEVER MORE

I come to warn those who want to rent a car at AVIS than do the reasons that expose: I rented a vehicle...

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1

1. Didn't have the car we had reserved.
2. The car we took failed to start an hour after we got it.
3. 3-4 hours spent g...

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1

Even thought this is not this location they are ALL owned by the same corporate division. These people just do not care!...

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1

I reserved through Expedia, and went from NYC to Newark airport to pick up my car. When I got there, I was told they do...

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AVIS Budget Group and Usave Car And Truck Rental Latest Reviews

Recent published reviews
1

I was supposed to be in DC over the Labor Day weekend. My outbound flight was cancelled and I never made it to DCA. I ca...

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1

- Rented car through car.rentals.com and was quoted $92.78 for 7 days
- Nothing in that agreement stated anything about a...

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4

Last step confirmed was fax came in from Avis
Submitted to billings
Haven't recieved any check as of today
So please someon...

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2.2

I needed to know how to proceed if something went wrong but no answer

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AVIS Budget Group and Usave Car And Truck Rental Products and Services

Most reviewed product and services
  • Avis Budget Group Car Rental (17 reviews)
  • Avis Budget Group Ford Car Rental (2 reviews)
  • Avis Budget Group Truck Rental (2 reviews)
  • Usave Car And Truck Rental Car Rental (66 reviews)
  • Usave Car And Truck Rental Customer Care (6 reviews)
  • Usave Car And Truck Rental Car Rental Booking (3 reviews)