PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AVIS Budget Group and Usave Car And Truck Rental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AVIS Budget Group
Usave Car And Truck Rental

AVIS Budget Group and Usave Car And Truck Rental Overview

Total reviews 105 110
Company responses 0 0
Issues resolved 1 0

AVIS Budget Group and Usave Car And Truck Rental Consumer Ratings

Rank
57 out of 394 in Rentals category
120 out of 394 in Rentals category
Customer service
74 in category
76 in category
Product or Service Quality
37 in category
55 in category
Billing Practices
34 in category
67 in category
Location
48 in category
81 in category

AVIS Budget Group and Usave Car And Truck Rental Rating Details

Customer service
1.1 (47 reviews)
1.1 (50 reviews)
Reviewer's quote

...This has been thee worst experience of my life with customer service and this was my first time renting with Avis and utilizing my employee (Cox Enterprises) corporate discount I definitely need to speak with someone from corporate to address these multiple issues..

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...U-Save and left message(Never got a response) - Filled out a request to cancel and refund insurance on their website(never got a response) - Called their customer service number who said they could not help - Sent emails to all U-Save addresses I could find outlining my issue and providing documents proving I had liability coverage - Heard back from their corporate, and they reduced the daily charge from 16. 99 to 8. 50 per day for insurance I did not need or want! - Still have rental car and will by pursuing this further with:...

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Product or Service Quality
1.9 (45 reviews)
1.5 (42 reviews)
Reviewer's quote

...No assistance from customer service to resolve the issue. Roadside assistance was supposed to be 120 minutes and took 4 hours to swap tire. No availability for vehicle swap after tire was replaced with the doughnut..

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At least the guy I was interacting with directly maintained more professionalism and customer service. He explained I don't have to sign anything and not to worry about any claims. My recommendation is be cautious about renting from this location particularly if you feel forced into paying for...

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Billing Practices
1.6 (45 reviews)
1.2 (35 reviews)
Reviewer's quote

NoAfter 4 years ago I was told !!!

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I needed to know how to proceed if something went wrong but no answer

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Location
2.5 (42 reviews)
1.9 (37 reviews)
Reviewer's quote

I made a one way rental, only to find out later that Avis, without telling me anytime during the process, changed it to a return rental to the same location. If you can't handle one way rentals, tell me while I'm trying to make the rental. Dumbest company ever...

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I need to speak w the Miami airport location, they have not picked up or return my messages, holding 2 deposit from my vacation..

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AVIS Budget Group and Usave Car And Truck Rental Pros and Cons

Pros
  • Disastrous
  • Stinks
  • Ricardo
  • Fair pricing of the rental
  • Clean vehicle
  • Price and desk people
Cons
  • Lack of customer care
  • Customer service
  • Lack of responsiveness of their customer service department
  • Wont return the deposit months later
  • Worse service ever
  • U-save

AVIS Budget Group and Usave Car And Truck Rental Most Positive Reviews

Top rated reviews
5

I rented a car a week before the 4th of July supposed to had returned it that Sun morning at 8am so I took the car back...

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4.3

We go to Costa Rica, near Liberia, for the month of January each year. We have had varying degrees of success in...

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4.9

Avis in downtown Cincinnati, Ohio is hands down the best location I've ever rented from. Clean vehicles, professional...

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3.6

Rent 4 times from USave/Miami and always ask for a secure deposit $250 charged inmediately... and always I have to wait...

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AVIS Budget Group and Usave Car And Truck Rental Most Critical Reviews

Lowest rated reviews
1

AVIS NEVER MORE

I come to warn those who want to rent a car at AVIS than do the reasons that expose: I rented a vehicle...

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1

1. Didn't have the car we had reserved.
2. The car we took failed to start an hour after we got it.
3. 3-4 hours spent g...

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1

Even thought this is not this location they are ALL owned by the same corporate division. These people just do not care!...

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1

I reserved through Expedia, and went from NYC to Newark airport to pick up my car. When I got there, I was told they do...

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AVIS Budget Group and Usave Car And Truck Rental Latest Reviews

Recent published reviews
No votes

I dont know how I got this email an But when I was trying to give information to rent a vehicle the person helping me...

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No votes

I rented a vehicle to go to a funeral up north. I came back a day early and asked if the gas was in the correct place...

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2.8

NoAfter 4 years ago I was told !!!

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1

- Rented car through car.rentals.com and was quoted $92.78 for 7 days
- Nothing in that agreement stated anything about a...

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AVIS Budget Group and Usave Car And Truck Rental Products and Services

Most reviewed product and services
  • Avis Budget Group Car Rental (19 reviews)
  • Avis Budget Group Truck Rental (2 reviews)
  • Avis Budget Group Ford Car Rental (2 reviews)
  • Usave Car And Truck Rental Car Rental (67 reviews)
  • Usave Car And Truck Rental Customer Care (6 reviews)
  • Usave Car And Truck Rental Car Rental Booking (3 reviews)