PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hertz and AVIS Budget Group as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hertz
AVIS Budget Group

Hertz and AVIS Budget Group Overview

Total reviews 870 108
Company responses 1 0
Issues resolved 6 1

Hertz and AVIS Budget Group Consumer Ratings

Rank
102 out of 395 in Rentals category
58 out of 395 in Rentals category
Customer service
67 in category
No votes
Product or Service Quality
62 in category
No votes
Website
77 in category
No votes
Location
60 in category
No votes

Hertz and AVIS Budget Group Rating Details

Customer service
1.1 (327 reviews)
No votes
Reviewer's quote

Your customer service line is incompetent in that tgey cant get me to the correct department nd they can't speak correctly! They can't speak English, we don't need to be stalked, and we don't want our lives and data jeopradized by foreigners. You need to base all America calls and Canadian based...

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...This has been thee worst experience of my life with customer service and this was my first time renting with Avis and utilizing my employee (Cox Enterprises) corporate discount I definitely need to speak with someone from corporate to address these multiple issues..

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Product or Service Quality
1.4 (278 reviews)
No votes
Reviewer's quote

...45 Diamond fuel system service = 283. 50 Fixing the Powertrain Control Unit that just coincidentally stopped working while at their shop =574. 20 GRAND TOTAL = over $2000..

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...Poor customer service and upset customer. Rental Confirmation # 4289**** address for car pick up 4621 W. Broad St...

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Website
1.8 (258 reviews)
No votes
Reviewer's quote

...I was told the fee was in fact $100, even though I read to them the cancellation policy OFF OF THEIR WEBSITE that says there are no fees. Taking it up with my bank next to dispute this charge..

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Additionally, when making a reservation on the website one is flagged as Avis Preferred so you should be notified that Preferred service will not be available, providing you the option to choose another company. I'm going to definitely choose another company next Buffalo trip and possibly across...

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Location
2.1 (257 reviews)
No votes
Reviewer's quote

I have talked to Rina( a rep) telling her I have dropped off the car to the location I chose at the time of pick up. NOW 3 weeks later Im checking out at the store and the cashier tells me my card has declined, ok whats up you might ask? Well I check my account and it shows Hertz has stolen over...

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I made a one way rental, only to find out later that Avis, without telling me anytime during the process, changed it to a return rental to the same location. If you can't handle one way rentals, tell me while I'm trying to make the rental. Dumbest company ever...

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Hertz and AVIS Budget Group Pros and Cons

Pros
  • Location
  • Cleanliness of vehicle
  • Pathetic
  • Disastrous
  • Stinks
  • Pricing is good
Cons
  • Customer service
  • Lack of customer service now horrific billing practices
  • Rude and not caring staff working the booth
  • Lack of customer care
  • Customer service
  • Lack of responsiveness of their customer service department

Hertz and AVIS Budget Group Most Positive Reviews

Top rated reviews
5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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5

I rented a car a week before the 4th of July supposed to had returned it that Sun morning at 8am so I took the car back...

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5

I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...

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5

Car wasnt there my 65 year old mother got dropped off and had to walk 3 miles, the car was for aunts cancer surgery in...

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Hertz and AVIS Budget Group Most Critical Reviews

Lowest rated reviews
1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

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1

AVIS NEVER MORE

I come to warn those who want to rent a car at AVIS than do the reasons that expose: I rented a vehicle (...

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1

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...

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1

Even thought this is not this location they are ALL owned by the same corporate division. These people just do not care!...

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Hertz and AVIS Budget Group Latest Reviews

Recent published reviews
2.4

0n 5/09/20 I rented a vehicle but on 5/28/20 I quarantine for the COVID. My family tried to return the vehicle but...

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1

Rented a car from Budget on 9/10/2020 canceled next day. Credit card should have been credited within 10 days. As of...

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No votes

I attempted to write an e-mail and I got a message stating 500- Internal Server Error.
I am writing to get a 2019 summary...

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1

Rented a car online on 9/10/2020 from avis/budget canceled next day. As of 9/30 credit card has not been refunded....

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Hertz and AVIS Budget Group Products and Services

Most reviewed product and services
  • Hertz Car Rental (486 reviews)
  • Hertz Car Rental Booking (31 reviews)
  • Hertz Manager (27 reviews)
  • Avis Budget Group Car Rental (21 reviews)
  • Avis Budget Group Ford Car Rental (2 reviews)
  • Avis Budget Group Car Rental Booking (2 reviews)