PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hertz and AVIS Budget Group as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hertz
AVIS Budget Group

Hertz and AVIS Budget Group Overview

Total reviews
805
90
Company responses
1
0
Issues resolved
5
0

Hertz was first mentioned on PissedConsumer on Nov 19, 2007 and since then this brand received 805 reviews. It is 715 reviews more than AVIS Budget Group received since Apr 27, 2012.

Hertz and AVIS Budget Group Consumer Ratings

Rank
92 out of 725 in Rentals category
51 out of 725 in Rentals category
Customer service
72 in category
62 in category
Product or Service Quality
67 in category
35 in category
Location
63 in category
38 in category

According to consumer ratings and reviews, AVIS Budget Group ranks 41 points higher in the Rentals category than Hertz. People gave Hertz 1.1 stars for Customer service criterion in Rentals category and it is 121 points higher than the worst rated brand in this category. At the same time, AVIS Budget Group was rated 1.2 stars for Customer service criterion in this category and it is 131 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that AVIS Budget Group has a higher rating than Hertz. Regarding Location criterion, consumers gave Hertz 2 stars and it is 67% greater than other in category. AVIS Budget Group however was rated 2.5 stars and it is 80% greater than other in category.

Hertz and AVIS Budget Group Rating Details

Customer service
1.1 (295 reviews)
1.2 (39 reviews)
Reviewer's quote

...Their customer service is in on the con. The contract they create after you dispute the claim shows a large “X” in the acceptance box right above your signature..

Jeff S

...TERRIBLE CUSTOMER SERVICE...

Sheldon G
Product or Service Quality
1.4 (249 reviews)
1.9 (37 reviews)
Reviewer's quote

I called customer service and went into the place i rented the car from talked to th le lady and they all said that there is nothing that they can do. So now my rent is late and im in the hole in my bank account my job check hit that account and it ate my paycheck up that i worked so hard for. I am...

Daishawn G

Twice in a row within 3 months I rented cars on weekends from Avis in Buffalo NY and experienced really lousy service. I belong to Avis preferred which enables a member to avoid the lines to pick up a car. The first time in August 2018 ona Saturday I proceeded to the Avis Preferred Booth located...

Michael B
Location
2 (232 reviews)
2.5 (34 reviews)
Reviewer's quote

... spoke two times with Hertz to retrieve the car, once with the national number (3 weeks after I dropped the car off at Audi) and once with Todd from the Hertz location a month after I dropped the car off at Audi. 4. State Farm told me that Hertz did not follow protocol as far as calling to inform me that my total co...

Laura W

I made a one way rental, only to find out later that Avis, without telling me anytime during the process, changed it to a return rental to the same location. If you can't handle one way rentals, tell me while I'm trying to make the rental. Dumbest company ever...

Jim S

Hertz and AVIS Budget Group Pros and Cons

Pros
  • Cleanliness of vehicle
  • Pathetic
  • Location
  • Stinks
  • Ricardo
  • Pricing is good
Cons
  • Customer service
  • Lack of customer service now horrific billing practices
  • Overcharging customer
  • Customer service
  • Lack of responsiveness of their customer service department
  • Lack of customer care

Hertz and AVIS Budget Group Most Positive Reviews

Top rated reviews
5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

5

I rented a car a week before the 4th of July supposed to had returned it that Sun morning at 8am so I took the car back...

Hertz and AVIS Budget Group Most Critical Reviews

Lowest rated reviews
1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

1

AVIS NEVER MORE

I come to warn those who want to rent a car at AVIS than do the reasons that expose: I rented a vehicle...

Hertz and AVIS Budget Group Latest Reviews

Recent published reviews
3

I SAW A SCAM VIDEO FROM A NEWS STATION ON UTUBE REGARDING DOLLAR RENTAL COMPANY. THIS COMPANY AS WELL AS HERTZ WERE...

Read all 805 reviews
2.2

A month ago rented a car from this operation because they offer a deal of 3days $90. I signed a contract after the staff...

Read all 90 reviews

Hertz and AVIS Budget Group Products and Services

Most reviewed product and services
  • Hertz Car Rental (467 reviews)
  • Hertz Customer Care (44 reviews)
  • Hertz Car Rental Booking (29 reviews)
  • Avis Budget Group Car Rental (15 reviews)
  • Avis Budget Group Truck Rental (2 reviews)
  • Avis Budget Group Ford Car Rental (2 reviews)