PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hertz and AVIS Budget Group as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hertz
AVIS Budget Group

Hertz and AVIS Budget Group Overview

Total reviews 885 113
Company responses 1 0
Issues resolved 6 1

Hertz and AVIS Budget Group Consumer Ratings

Rank
103 out of 358 in Rentals category
58 out of 358 in Rentals category
Customer service
79 in category
77 in category
Product or Service Quality
75 in category
38 in category
Website
86 in category
63 in category
Diversity of Products or Services
87 in category
69 in category

Hertz and AVIS Budget Group Rating Details

Customer service
1.1 (331 reviews)
1.1 (50 reviews)
Reviewer's quote

...I called Customer Service and after being hung up on, calling again and waiting and waiting I finally talked to a supervisor. She said that the Hertz office I was trying to rent from was not owned by the corporation and that the word of the manager was final. She actually told me this 12 times...

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...This has been thee worst experience of my life with customer service and this was my first time renting with Avis and utilizing my employee (Cox Enterprises) corporate discount I definitely need to speak with someone from corporate to address these multiple issues..

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Product or Service Quality
1.4 (281 reviews)
1.9 (49 reviews)
Reviewer's quote

...Very poor customer service. As well as giving her a car almost out of oil and refusing to do anything about it..

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...Poor customer service and upset customer. Rental Confirmation # 4289**** address for car pick up 4621 W. Broad St...

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Website
1.8 (264 reviews)
2.1 (45 reviews)
Reviewer's quote

...I was told the fee was in fact $100, even though I read to them the cancellation policy OFF OF THEIR WEBSITE that says there are no fees. Taking it up with my bank next to dispute this charge..

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Additionally, when making a reservation on the website one is flagged as Avis Preferred so you should be notified that Preferred service will not be available, providing you the option to choose another company. I'm going to definitely choose another company next Buffalo trip and possibly across...

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Diversity of Products or Services
1.7 (260 reviews)
1.9 (41 reviews)
Reviewer's quote

...Hertz has foolish policies my recommendation is not to give them any of your money for none of their services..

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...Anyways I called the customers services again and explained what had happened. They booked another car at the stansted airport giving me every bit of assurance that I have one ready to drive away. Oh and they took the money by the way...

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Hertz and AVIS Budget Group Pros and Cons

Pros
  • Location
  • Pathetic
  • Cleanliness of vehicle
  • Nice car
  • Disastrous
  • Stinks
Cons
  • Customer service
  • Lack of customer service now horrific billing practices
  • Rude and not caring staff working the booth
  • Customer service
  • Lack of responsiveness of their customer service department
  • Lack of customer care

Hertz and AVIS Budget Group Most Positive Reviews

Top rated reviews
5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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5

I rented a car a week before the 4th of July supposed to had returned it that Sun morning at 8am so I took the car back...

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5

I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...

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5

Car wasnt there my 65 year old mother got dropped off and had to walk 3 miles, the car was for aunts cancer surgery in...

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Hertz and AVIS Budget Group Most Critical Reviews

Lowest rated reviews
1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

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1

AVIS NEVER MORE

I come to warn those who want to rent a car at AVIS than do the reasons that expose: I rented a vehicle (...

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1

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...

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1

Even thought this is not this location they are ALL owned by the same corporate division. These people just do not care!...

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Hertz and AVIS Budget Group Latest Reviews

Recent published reviews
No votes

I rented a car at hertz Chicago ohare airport dec 29 2020 Gregory Peck reservation number J6230****E 3 they charged me...

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No votes

Buget put me on don't rent list after $221.47 reimbursed.back to for their mistakes.please remove my name from the dont...

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No votes

I called to resolve the issue on the date of incident and due to holiday (12/30/2020) was told to send an email I sent...

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1.6

Almost 4 months ago purchased a car from Morrow GA. and to date no license plates or registration, have made 3 payments...

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Hertz and AVIS Budget Group Products and Services

Most reviewed product and services
  • Hertz Car Rental (491 reviews)
  • Hertz Car Rental Booking (31 reviews)
  • Hertz Manager (28 reviews)
  • Avis Budget Group Car Rental (21 reviews)
  • Avis Budget Group Ford Car Rental (2 reviews)
  • Avis Budget Group Car Rental Booking (2 reviews)