PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AVIS Budget Group and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AVIS Budget Group
Hertz

AVIS Budget Group and Hertz Overview

Total reviews 113 885
Company responses 0 1
Issues resolved 1 6

AVIS Budget Group and Hertz Consumer Ratings

Rank
59 out of 361 in Rentals category
104 out of 361 in Rentals category
Billing Practices
33 in category
56 in category
Customer service
75 in category
77 in category
Product or Service Quality
39 in category
75 in category
Price Affordability
59 in category
101 in category

AVIS Budget Group and Hertz Rating Details

Billing Practices
1.6 (51 reviews)
1.3 (235 reviews)
Reviewer's quote

Almost 4 months ago purchased a car from Morrow GA. and to date no license plates or registration, have made 3 payments on a vehicle I can not drive. How do they handle the problem " Ignore you and don't respond to you"AVOID THESE SHYSTERS AT ALL EXPENSE AND PURCHASE FROM A RELIABLE CAR AGENCY,...

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Hertz has become unethical with they're business practices and is fraudulent and deceptive when it comes to providing you the information a customer needs before making a decision to rent with them. They are overcharging the customer to rent a car from them. If they were charging me the full price...

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Customer service
1.1 (50 reviews)
1.1 (331 reviews)
Reviewer's quote

...This has been thee worst experience of my life with customer service and this was my first time renting with Avis and utilizing my employee (Cox Enterprises) corporate discount I definitely need to speak with someone from corporate to address these multiple issues..

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...I called Customer Service and after being hung up on, calling again and waiting and waiting I finally talked to a supervisor. She said that the Hertz office I was trying to rent from was not owned by the corporation and that the word of the manager was final. She actually told me this 12 times...

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Product or Service Quality
1.9 (49 reviews)
1.4 (281 reviews)
Reviewer's quote

...Poor customer service and upset customer. Rental Confirmation # 4289**** address for car pick up 4621 W. Broad St...

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...Customer service wont help me..

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Price Affordability
2 (45 reviews)
1.7 (258 reviews)
Reviewer's quote

...agreed upon price $69. 74. AVIS actually charged me $5,069...

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This morning I have been online and on the phone checking, mind you, checking on the price for a truck rental. I finally get Hertz and before they can tell me what the daily rental of a truck, they ran me through a reservation minus card numbers, right. When I told her it would be a debit, she went...

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AVIS Budget Group and Hertz Pros and Cons

Pros
  • Nice car
  • Disastrous
  • Stinks
  • Location
  • Pathetic
  • Cleanliness of vehicle
Cons
  • Customer service
  • Lack of responsiveness of their customer service department
  • Lack of customer care
  • Customer service
  • Lack of customer service now horrific billing practices
  • Rude and not caring staff working the booth

AVIS Budget Group and Hertz Most Positive Reviews

Top rated reviews
5

I rented a car a week before the 4th of July supposed to had returned it that Sun morning at 8am so I took the car back...

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5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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5

Car wasnt there my 65 year old mother got dropped off and had to walk 3 miles, the car was for aunts cancer surgery in...

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5

I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...

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AVIS Budget Group and Hertz Most Critical Reviews

Lowest rated reviews
1

AVIS NEVER MORE

I come to warn those who want to rent a car at AVIS than do the reasons that expose: I rented a vehicle (...

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1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

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1

Even thought this is not this location they are ALL owned by the same corporate division. These people just do not care!...

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1

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...

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AVIS Budget Group and Hertz Latest Reviews

Recent published reviews
No votes

Buget put me on don't rent list after $221.47 reimbursed.back to for their mistakes.please remove my name from the dont...

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No votes

I rented a car at hertz Chicago ohare airport dec 29 2020 Gregory Peck reservation number J6230****E 3 they charged me...

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1.6

Almost 4 months ago purchased a car from Morrow GA. and to date no license plates or registration, have made 3 payments...

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No votes

I called to resolve the issue on the date of incident and due to holiday (12/30/2020) was told to send an email I sent...

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AVIS Budget Group and Hertz Products and Services

Most reviewed product and services
  • Avis Budget Group Car Rental (21 reviews)
  • Avis Budget Group Car Rental Booking (2 reviews)
  • Avis Budget Group Truck Rental (2 reviews)
  • Hertz Car Rental (491 reviews)
  • Hertz Car Rental Booking (31 reviews)
  • Hertz Manager (28 reviews)