PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AVIS Budget Group and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AVIS Budget Group
Hertz

AVIS Budget Group and Hertz Overview

Total reviews
96
832
Company responses
0
1
Issues resolved
1
5

AVIS Budget Group and Hertz Consumer Ratings

Rank
57 out of 385 in Rentals category
97 out of 385 in Rentals category
Customer service
72 in category
77 in category
Product or Service Quality
39 in category
71 in category
Billing Practices
37 in category
57 in category
Website
77 in category
80 in category

AVIS Budget Group and Hertz Rating Details

Customer service
1.2 (43 reviews)
1.1 (307 reviews)
Reviewer's quote

...TERRIBLE CUSTOMER SERVICE...

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Hi my name is Fares, I take rental car yesterday from that location 9803 Jones road and that manager is very rude customer service I ask him for take the car to car wash clean and vacuum because car Coronavirus, and he say no I'm not going to take the vehicle for a car wash, you won't take it or I...

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Product or Service Quality
1.9 (41 reviews)
1.4 (261 reviews)
Reviewer's quote

...service is terrible..

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...This company is not worth doing business with and the service at Miami Int. Airport was poor. Never Again..

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Billing Practices
1.5 (40 reviews)
1.2 (219 reviews)
Reviewer's quote

I was supposed to be in DC over the Labor Day weekend. My outbound flight was cancelled and I never made it to DCA. I called in the night before to cancel my car rental (because I couldn't do it online, some technical error or due to the lateness of the request) and was told (by two different...

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Hertz has become unethical with they're business practices and is fraudulent and deceptive when it comes to providing you the information a customer needs before making a decision to rent with them. They are overcharging the customer to rent a car from them. If they were charging me the full price...

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Website
1.9 (38 reviews)
1.9 (244 reviews)
Reviewer's quote

Additionally, when making a reservation on the website one is flagged as Avis Preferred so you should be notified that Preferred service will not be available, providing you the option to choose another company. I'm going to definitely choose another company next Buffalo trip and possibly across...

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...I pay a fix fee via website to rent a car. When I collect the car, hertz told me that the sum I paid is not the full amount, I need to pay license fee for £11. 7...

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AVIS Budget Group and Hertz Pros and Cons

Pros
  • Stinks
  • Disastrous
  • Ricardo
  • Location
  • Cleanliness of vehicle
  • Pathetic
Cons
  • Customer service
  • Lack of customer care
  • Poor service
  • Customer service
  • Lack of customer service now horrific billing practices
  • Rude and not caring staff working the booth

AVIS Budget Group and Hertz Most Positive Reviews

Top rated reviews
5

I rented a car a week before the 4th of July supposed to had returned it that Sun morning at 8am so I took the car back...

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5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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4.9

Avis in downtown Cincinnati, Ohio is hands down the best location I've ever rented from. Clean vehicles, professional...

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5

I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...

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AVIS Budget Group and Hertz Most Critical Reviews

Lowest rated reviews
1

AVIS NEVER MORE

I come to warn those who want to rent a car at AVIS than do the reasons that expose: I rented a vehicle...

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1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

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1

Even thought this is not this location they are ALL owned by the same corporate division. These people just do not care!...

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1

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...

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AVIS Budget Group and Hertz Latest Reviews

Recent published reviews
1

I was supposed to be in DC over the Labor Day weekend. My outbound flight was cancelled and I never made it to DCA. I ca...

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No votes

I had a reservation for a delivery vehicle. When I called office to verify time of delivery, I was told due to covid...

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4

Last step confirmed was fax came in from Avis
Submitted to billings
Haven't recieved any check as of today
So please someon...

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2.8

Over charged card from deposit and rental fer

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AVIS Budget Group and Hertz Products and Services

Most reviewed product and services
  • Avis Budget Group Car Rental (17 reviews)
  • Avis Budget Group Ford Car Rental (2 reviews)
  • Avis Budget Group Truck Rental (2 reviews)
  • Hertz Car Rental (476 reviews)
  • Hertz Customer Care (44 reviews)
  • Hertz Car Rental Booking (30 reviews)