PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AVIS Budget Group and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AVIS Budget Group

AVIS Budget Group and Hertz Overview

Total reviews
Company responses
Issues resolved

Hertz was first mentioned on PissedConsumer on Nov 19, 2007 and since then this brand received 802 reviews. It is 713 reviews more than AVIS Budget Group received since Apr 27, 2012.

AVIS Budget Group and Hertz Consumer Ratings

50 out of 892 in Rentals category
85 out of 892 in Rentals category
Customer service
53 in category
63 in category
Product or Service Quality
33 in category
60 in category
Billing Practices
30 in category
44 in category

According to consumer ratings and reviews, AVIS Budget Group ranks 35 points higher in the Rentals category than Hertz. People gave AVIS Budget Group 1.2 stars for Customer service criterion in Rentals category and it is 120 points higher than the worst rated brand in this category. At the same time, Hertz was rated 1.1 stars for Customer service criterion in this category and it is 110 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that AVIS Budget Group has a higher rating than Hertz. Regarding Billing Practices criterion, consumers gave AVIS Budget Group 1.5 stars and it is 83% greater than other in category. Hertz however was rated 1.2 stars and it is 75% greater than other in category.

AVIS Budget Group and Hertz Rating Details

Customer service
1.2 (39 reviews)
1.1 (294 reviews)
Reviewer's quote


Sheldon G

...Their customer service is in on the con. The contract they create after you dispute the claim shows a large “X” in the acceptance box right above your signature..

Jeff S
Product or Service Quality
1.9 (37 reviews)
1.4 (248 reviews)
Reviewer's quote

Avis did not have the car we prepaid for. Did not offer anything comparable. Then ignored me. I then asked for a refund, in which they said it would take 5 to 7 days in order to receive it, in two different refund amounts. Even though Avis broke the contract we had. They then said, that Avis would...

Kerry C

Problems with pick-up (twice in one day)Agent surly, rude, not helpful, left office while dealing with me, ...

leon h
Billing Practices
1.5 (35 reviews)
1.2 (203 reviews)
Reviewer's quote

I rented a Budget Truck in good faith in Memphis Tn. on Aug. 11 2018.I did not get 30 miles out of town when the truck broke down.I called road side *** It took 4 hours for him to arrive and another 2 hours approx. to repair.When finished I then drove approx 418 miles to Macon Ga.where it broke...

John W

They have refused to send a breakdown or even accept that this was some type of billing error or someone plain and simply stole this money right out of my pocket! Hertz should be ashamed of the costumer service they offer. Might as well call themselves HURTS because thats how most customers seem to...


AVIS Budget Group and Hertz Pros and Cons

  • Stinks
  • Ricardo
  • Pricing is good
  • Cleanliness of vehicle
  • Pathetic
  • Location
  • Customer service
  • Lack of responsiveness of their customer service department
  • Lack of customer care
  • Customer service
  • Lack of customer service now horrific billing practices
  • Customer service and price

AVIS Budget Group and Hertz Most Positive Reviews

Top rated reviews

I rented a car a week before the 4th of July supposed to had returned it that Sun morning at 8am so I took the car back...


I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

AVIS Budget Group and Hertz Most Critical Reviews

Lowest rated reviews


I come to warn those who want to rent a car at AVIS than do the reasons that expose: I rented a vehicle...


Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

AVIS Budget Group and Hertz Latest Reviews

Recent published reviews

I got put on the DNR list for a misunderstanding with the herocane we had in Houston two years ago.. my insurance pay...

Read all 89 reviews

Hertz in Katy (Houston) posted this vehicle below as available for purchase with an option to purchase online which I di...

Read all 802 reviews

AVIS Budget Group and Hertz Products and Services

Most reviewed product and services
  • Avis Budget Group Car Rental (15 reviews)
  • Avis Budget Group Ford Car Rental (2 reviews)
  • Avis Budget Group Truck Rental (2 reviews)
  • Hertz Car Rental (464 reviews)
  • Hertz Customer Care (44 reviews)
  • Hertz Car Rental Booking (29 reviews)