PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AVIS Budget Group and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AVIS Budget Group
Hertz

AVIS Budget Group and Hertz Overview

Total reviews 106 863
Company responses 0 1
Issues resolved 1 5

AVIS Budget Group and Hertz Consumer Ratings

Rank
57 out of 394 in Rentals category
100 out of 394 in Rentals category
Customer service
73 in category
76 in category
Product or Service Quality
36 in category
70 in category
Billing Practices
34 in category
59 in category
Discounts and Special Offers
51 in category
61 in category

AVIS Budget Group and Hertz Rating Details

Customer service
1.1 (48 reviews)
1.1 (322 reviews)
Reviewer's quote

...This has been thee worst experience of my life with customer service and this was my first time renting with Avis and utilizing my employee (Cox Enterprises) corporate discount I definitely need to speak with someone from corporate to address these multiple issues..

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Upon arriving at Hertz, I was advised by a rude customer service representative that even though I made a rental car reservation, I would not have a rental car because they were overbooked. It ruined my family's ability to fully enjoy buzzing around town because we had to rely on Uber drivers and...

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Product or Service Quality
1.9 (46 reviews)
1.4 (274 reviews)
Reviewer's quote

...No assistance from customer service to resolve the issue. Roadside assistance was supposed to be 120 minutes and took 4 hours to swap tire. No availability for vehicle swap after tire was replaced with the doughnut..

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...Im stuck with no help and poor customer service. Still the manager wont speak to me..

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Billing Practices
1.6 (46 reviews)
1.2 (229 reviews)
Reviewer's quote

My fiance rented a car from a avis car rental in kannapolis n.c . She put up her debit card and paid necessary fees. Upon looking at our receipt (online digital reciept) they had rented us the wrong car instead of the Cherokee. Now I guess the card on file quit being charged or just quit working ....

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Hertz has become unethical with they're business practices and is fraudulent and deceptive when it comes to providing you the information a customer needs before making a decision to rent with them. They are overcharging the customer to rent a car from them. If they were charging me the full price...

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Discounts and Special Offers
1.6 (42 reviews)
1.5 (241 reviews)
Reviewer's quote

NoAfter 4 years ago I was told !!!

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...When we got there they told me I had ordered the managers special Whitch was an extended cab pickup truck. I told him no I did not, that I new what I had ordered and a pickup truck was NOT it. He told us that if we wanted the small economy car we had to pay $15 more each day...

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AVIS Budget Group and Hertz Pros and Cons

Pros
  • Disastrous
  • Stinks
  • Ricardo
  • Location
  • Cleanliness of vehicle
  • Pathetic
Cons
  • Lack of customer care
  • Customer service
  • Lack of responsiveness of their customer service department
  • Customer service
  • Lack of customer service now horrific billing practices
  • Rude and not caring staff working the booth

AVIS Budget Group and Hertz Most Positive Reviews

Top rated reviews
5

I rented a car a week before the 4th of July supposed to had returned it that Sun morning at 8am so I took the car back...

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5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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4.9

Avis in downtown Cincinnati, Ohio is hands down the best location I've ever rented from. Clean vehicles, professional...

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5

I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...

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AVIS Budget Group and Hertz Most Critical Reviews

Lowest rated reviews
1

AVIS NEVER MORE

I come to warn those who want to rent a car at AVIS than do the reasons that expose: I rented a vehicle...

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1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

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1

Even thought this is not this location they are ALL owned by the same corporate division. These people just do not care!...

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1

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...

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AVIS Budget Group and Hertz Latest Reviews

Recent published reviews
1.5

My fiance rented a car from a avis car rental in kannapolis n.c . She put up her debit card and paid necessary fees....

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1.2

It's been 3 days and I can't get my reservation! I need a vehicle since employees are closing early and not available...

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No votes

I dont know how I got this email an But when I was trying to give information to rent a vehicle the person helping me...

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No votes

I can't get anyone on the phone to answer my questions.

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AVIS Budget Group and Hertz Products and Services

Most reviewed product and services
  • Avis Budget Group Car Rental (19 reviews)
  • Avis Budget Group Truck Rental (2 reviews)
  • Avis Budget Group Ford Car Rental (2 reviews)
  • Hertz Car Rental (486 reviews)
  • Hertz Customer Care (47 reviews)
  • Hertz Car Rental Booking (31 reviews)