PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AVIS Budget Group and Enterprise Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AVIS Budget Group
Enterprise Rent A Car

AVIS Budget Group and Enterprise Rent A Car Overview

Total reviews 108 2038
Company responses 0 0
Issues resolved 1 23

AVIS Budget Group and Enterprise Rent A Car Consumer Ratings

Rank
58 out of 395 in Rentals category
63 out of 395 in Rentals category
Customer service
74 in category
No votes
Product or Service Quality
37 in category
No votes
Billing Practices
33 in category
No votes
Website
61 in category
No votes

AVIS Budget Group and Enterprise Rent A Car Rating Details

Customer service
1.1 (49 reviews)
No votes
Reviewer's quote

...This has been thee worst experience of my life with customer service and this was my first time renting with Avis and utilizing my employee (Cox Enterprises) corporate discount I definitely need to speak with someone from corporate to address these multiple issues..

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...some of them dont even know their own terms of their agreements some of them will charge you new deposits for agreements and the answer I got when I called customer service was did I read my agreement?I had a great agent at first and then they saw that I was going to rent a car for a long time he stopped dealing with me which is fine I dealt with the person who is closest to my house I wont mention names but my mom has also dealt with Enterprise and some of them dont even know their own terms of their agreements some of them will charge you new deposits for...

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Product or Service Quality
1.9 (48 reviews)
No votes
Reviewer's quote

...Poor customer service and upset customer. Rental Confirmation # 4289**** address for car pick up 4621 W. Broad St...

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Incompetent customer service people who can't solve the problem when it arises. I have a DNR that I need to be fixed that I have to wait 3 to 5 business days to fix..

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Billing Practices
1.7 (48 reviews)
No votes
Reviewer's quote

Rented a car from Budget on 9/10/2020 canceled next day. Credit card should have been credited within 10 days. As of 9/30 no refunded.

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...On June 14, 2020, I requested through email a detailed billing statement with dates and charges. On June 16, 2020 I received 2 generic statements from Enterprise. One stating that Geico paid for rental from April 8, 2020 until May 8, 2020 for a total of $1,492...

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Website
2.1 (43 reviews)
No votes
Reviewer's quote

Additionally, when making a reservation on the website one is flagged as Avis Preferred so you should be notified that Preferred service will not be available, providing you the option to choose another company. I'm going to definitely choose another company next Buffalo trip and possibly across...

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...Wanted to argue when I was trying to show them what the requirements say on the website..

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AVIS Budget Group and Enterprise Rent A Car Pros and Cons

Pros
  • Disastrous
  • Stinks
  • Pricing is good
  • Location
  • Price
  • Standard of car was good and clean
Cons
  • Lack of customer care
  • Customer service
  • Lack of responsiveness of their customer service department
  • Customer service
  • Service
  • Not helpful staff

AVIS Budget Group and Enterprise Rent A Car Most Positive Reviews

Top rated reviews
5

I rented a car a week before the 4th of July supposed to had returned it that Sun morning at 8am so I took the car back...

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5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

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5

Car wasnt there my 65 year old mother got dropped off and had to walk 3 miles, the car was for aunts cancer surgery in...

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5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

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AVIS Budget Group and Enterprise Rent A Car Most Critical Reviews

Lowest rated reviews
1

AVIS NEVER MORE

I come to warn those who want to rent a car at AVIS than do the reasons that expose: I rented a vehicle (...

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1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

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1

Even thought this is not this location they are ALL owned by the same corporate division. These people just do not care!...

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1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

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AVIS Budget Group and Enterprise Rent A Car Latest Reviews

Recent published reviews
1

Rented a car from Budget on 9/10/2020 canceled next day. Credit card should have been credited within 10 days. As of...

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1

I called 3 days ago with a request for a simple re-write. My re-write was messed up, Ive spent the passed 3 days since a...

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1

Rented a car online on 9/10/2020 from avis/budget canceled next day. As of 9/30 credit card has not been refunded....

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3.2

Incompetent customer service people who can't solve the problem when it arises.
I have a DNR that I need to be fixed that...

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AVIS Budget Group and Enterprise Rent A Car Products and Services

Most reviewed product and services
  • Avis Budget Group Car Rental (21 reviews)
  • Avis Budget Group Ford Car Rental (2 reviews)
  • Avis Budget Group Car Rental Booking (2 reviews)
  • Enterprise Rent A Car Car Rental (1084 reviews)
  • Enterprise Rent A Car Car Rental Booking (81 reviews)
  • Enterprise Rent A Car Manager (67 reviews)