PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AVIS Budget Group and Enterprise Holdings as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AVIS Budget Group
Enterprise Holdings

AVIS Budget Group and Enterprise Holdings Overview

Total reviews
89
12
Company responses
0
0
Issues resolved
0
0

AVIS Budget Group was first mentioned on PissedConsumer on Apr 27, 2012 and since then this brand received 89 reviews. It is 77 reviews more than Enterprise Holdings received since Jul 27, 2011.

AVIS Budget Group and Enterprise Holdings Consumer Ratings

Rank
50 out of 892 in Rentals category
76 out of 892 in Rentals category
Customer service
54 in category
83 in category
Product or Service Quality
34 in category
24 in category
Billing Practices
30 in category
15 in category

According to consumer ratings and reviews, AVIS Budget Group ranks 26 points higher in the Rentals category than Enterprise Holdings. People gave AVIS Budget Group 1.2 stars for Customer service criterion in Rentals category and it is 121 points higher than the worst rated brand in this category. At the same time, Enterprise Holdings was rated 1 stars for Customer service criterion in this category and it is 92 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Enterprise Holdings has a higher rating than AVIS Budget Group. Regarding Billing Practices criterion, consumers gave AVIS Budget Group 1.5 stars and it is 83% greater than other in category. Enterprise Holdings however was rated 2 stars and it is 91% greater than other in category.

AVIS Budget Group and Enterprise Holdings Rating Details

Customer service
1.2 (39 reviews)
1 (7 reviews)
Reviewer's quote

...TERRIBLE CUSTOMER SERVICE...

Sheldon G

...I called customer service On 06-22-18 . usual Customer service promise that they would make it right a district sales manager would call me I called again on 6–27-18 same promise ..

Bonnie B
Product or Service Quality
1.9 (37 reviews)
2 (5 reviews)
Reviewer's quote

Avis did not have the car we prepaid for. Did not offer anything comparable. Then ignored me. I then asked for a refund, in which they said it would take 5 to 7 days in order to receive it, in two different refund amounts. Even though Avis broke the contract we had. They then said, that Avis would...

Kerry C

I left my 250 okaly sunglasses in my rental truck and picked up an new rental my 30 days was up. I didn’t go 4 miles down the road and turned around to get my glasses the truck was taking down stairs to wash to rent out it took them 45 min to find the truck and my glasses was gone and they didn’t...

PissedConsumer1119014
Billing Practices
1.5 (35 reviews)
2 (4 reviews)
Reviewer's quote

I rented a Budget Truck in good faith in Memphis Tn. on Aug. 11 2018.I did not get 30 miles out of town when the truck broke down.I called road side *** It took 4 hours for him to arrive and another 2 hours approx. to repair.When finished I then drove approx 418 miles to Macon Ga.where it broke...

John W

Rented a car to drive 50 miles. Cost $2100. I rented a car from Enterprise Rent A Car in Mercer County Airport Trenton & Drove it to Philadelphia Int'l Airport; 50 miles. Had it overnight less than 24hours. I pointed out all the damage to the vehicle when checking it out while agent sat in her car;...

Umar

AVIS Budget Group and Enterprise Holdings Pros and Cons

Pros
  • Stinks
  • Ricardo
  • Pricing is good
  • Philadelphia airport shuttle driver
  • Enthusiasm while purchasing the car getting me hooked in
  • Car i rented ran well
Cons
  • Customer service
  • Lack of responsiveness of their customer service department
  • Lack of customer care
  • Scammer and lier
  • Return agents
  • Price

AVIS Budget Group and Enterprise Holdings Most Positive Reviews

Top rated reviews
5

I rented a car a week before the 4th of July supposed to had returned it that Sun morning at 8am so I took the car back...

3.3

I left my 250 okaly sunglasses in my rental truck and picked up an new rental my 30 days was up. I didn’t go 4 miles...

AVIS Budget Group and Enterprise Holdings Most Critical Reviews

Lowest rated reviews
1

AVIS NEVER MORE

I come to warn those who want to rent a car at AVIS than do the reasons that expose: I rented a vehicle...

1

TOTAL!!! TOTAL INCOMPETENCE!
TWO weeks before my car was to be taken into the body shop I went to the rental agency &...

AVIS Budget Group and Enterprise Holdings Latest Reviews

Recent published reviews

I got put on the DNR list for a misunderstanding with the herocane we had in Houston two years ago.. my insurance pay...

Read all 89 reviews
1

BRIAN J LILLIE and Tracy K Lillie of kanapolie NC
With this complaint we are warning investors and businesses to be aware...

Read all 12 reviews

AVIS Budget Group and Enterprise Holdings Products and Services

Most reviewed product and services
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