PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AVIS Budget Group and Enterprise Holdings as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AVIS Budget Group
Enterprise Holdings

AVIS Budget Group and Enterprise Holdings Overview

Total reviews 108 13
Company responses 0 0
Issues resolved 1 0

AVIS Budget Group and Enterprise Holdings Consumer Ratings

Rank
58 out of 395 in Rentals category
47 out of 395 in Rentals category
Customer service
No votes
86 in category
Product or Service Quality
No votes
28 in category
Billing Practices
No votes
19 in category
Website
No votes
75 in category

AVIS Budget Group and Enterprise Holdings Rating Details

Customer service
No votes
1 (6 reviews)
Reviewer's quote

...This has been thee worst experience of my life with customer service and this was my first time renting with Avis and utilizing my employee (Cox Enterprises) corporate discount I definitely need to speak with someone from corporate to address these multiple issues..

Read full review

...I called customer service On 06-22-18 . usual Customer service promise that they would make it right a district sales manager would call me I called again on 6–27-18 same promise ..

Read full review
Product or Service Quality
No votes
2 (5 reviews)
Reviewer's quote

...Poor customer service and upset customer. Rental Confirmation # 4289**** address for car pick up 4621 W. Broad St...

Read full review

I left my 250 okaly sunglasses in my rental truck and picked up an new rental my 30 days was up. I didn’t go 4 miles down the road and turned around to get my glasses the truck was taking down stairs to wash to rent out it took them 45 min to find the truck and my glasses was gone and they didn’t...

Read full review
Billing Practices
No votes
2 (4 reviews)
Reviewer's quote

Rented a car from Budget on 9/10/2020 canceled next day. Credit card should have been credited within 10 days. As of 9/30 no refunded.

Read full review

Rented a car to drive 50 miles. Cost $2100. I rented a car from Enterprise Rent A Car in Mercer County Airport Trenton & Drove it to Philadelphia Int'l Airport; 50 miles. Had it overnight less than 24hours. I pointed out all the damage to the vehicle when checking it out while agent sat in her car;...

Read full review
Website
No votes
1.8 (6 reviews)
Reviewer's quote

Additionally, when making a reservation on the website one is flagged as Avis Preferred so you should be notified that Preferred service will not be available, providing you the option to choose another company. I'm going to definitely choose another company next Buffalo trip and possibly across...

Read full review

i went to rent a car in found out im on the do not list to rent a car. because they let someone with a fraud drivers license. with my same licenses number. with someone elese name on it....so i have too suffer for them letting a fake I'd drivers license rent a car.....

Read full review

AVIS Budget Group and Enterprise Holdings Pros and Cons

Pros
  • Disastrous
  • Stinks
  • Pricing is good
  • Philadelphia airport shuttle driver
  • Enthusiasm while purchasing the car getting me hooked in
  • Car i rented ran well
Cons
  • Lack of customer care
  • Customer service
  • Lack of responsiveness of their customer service department
  • Return agents
  • Price
  • Poor managers attitudes while purchasing car

AVIS Budget Group and Enterprise Holdings Most Positive Reviews

Top rated reviews
5

I rented a car a week before the 4th of July supposed to had returned it that Sun morning at 8am so I took the car back...

Read full review
3.2

I left my 250 okaly sunglasses in my rental truck and picked up an new rental my 30 days was up. I didn’t go 4 miles...

Read full review
5

Car wasnt there my 65 year old mother got dropped off and had to walk 3 miles, the car was for aunts cancer surgery in...

Read full review
No votes

AVIS Budget Group and Enterprise Holdings Most Critical Reviews

Lowest rated reviews
1

AVIS NEVER MORE

I come to warn those who want to rent a car at AVIS than do the reasons that expose: I rented a vehicle (...

Read full review
1

TOTAL!!! TOTAL INCOMPETENCE!
TWO weeks before my car was to be taken into the body shop I went to the rental agency &...

Read full review
1

Even thought this is not this location they are ALL owned by the same corporate division. These people just do not care!...

Read full review
1

i went to rent a car in found out im on the do not list to rent a car. because they let someone with a fraud drivers...

Read full review

AVIS Budget Group and Enterprise Holdings Latest Reviews

Recent published reviews
1

Rented a car from Budget on 9/10/2020 canceled next day. Credit card should have been credited within 10 days. As of...

Read full review
No votes

i need help this not rite

Read full review
1

Rented a car online on 9/10/2020 from avis/budget canceled next day. As of 9/30 credit card has not been refunded....

Read full review
3

FRAUDULENT INCORRECT POSTING.
My company JayPac LLC is NOT listed as one of the companies Mr Brain J Lillie or Tracy K Li...

Read full review

AVIS Budget Group and Enterprise Holdings Products and Services

Most reviewed product and services
  • Avis Budget Group Car Rental (21 reviews)
  • Avis Budget Group Ford Car Rental (2 reviews)
  • Avis Budget Group Car Rental Booking (2 reviews)