PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AVIS Budget Group and Enterprise Holdings as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AVIS Budget Group
Enterprise Holdings

AVIS Budget Group and Enterprise Holdings Overview

Total reviews
102
13
Company responses
0
0
Issues resolved
1
0

AVIS Budget Group and Enterprise Holdings Consumer Ratings

Rank
57 out of 389 in Rentals category
46 out of 389 in Rentals category
Customer service
73 in category
98 in category
Product or Service Quality
39 in category
27 in category
Billing Practices
38 in category
22 in category
Website
66 in category
82 in category

AVIS Budget Group and Enterprise Holdings Rating Details

Customer service
1.2 (45 reviews)
1 (6 reviews)
Reviewer's quote

I rented a vehicle 28 days ago and someone hit it on the same day. I reported the accident to Avis roadside assistance and they had it towed. I just received a threatening letter from Avis demanding I return the car that they towed away on the same day I rented it. They've lost track of their...

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...I called customer service On 06-22-18 . usual Customer service promise that they would make it right a district sales manager would call me I called again on 6–27-18 same promise ..

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Product or Service Quality
1.8 (44 reviews)
2 (5 reviews)
Reviewer's quote

...No assistance from customer service to resolve the issue. Roadside assistance was supposed to be 120 minutes and took 4 hours to swap tire. No availability for vehicle swap after tire was replaced with the doughnut..

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I left my 250 okaly sunglasses in my rental truck and picked up an new rental my 30 days was up. I didn’t go 4 miles down the road and turned around to get my glasses the truck was taking down stairs to wash to rent out it took them 45 min to find the truck and my glasses was gone and they didn’t...

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Billing Practices
1.6 (43 reviews)
2 (4 reviews)
Reviewer's quote

This morning I arrived at Avis at the LAX to pick up my reserved car. I shockingly found out that I was placed on the Do Not Rent List! The Avis rep did not have any valuable explanation on why I would be on such a list except for me to call the number on the back of my Avis preferred card to find...

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Rented a car to drive 50 miles. Cost $2100. I rented a car from Enterprise Rent A Car in Mercer County Airport Trenton & Drove it to Philadelphia Int'l Airport; 50 miles. Had it overnight less than 24hours. I pointed out all the damage to the vehicle when checking it out while agent sat in her car;...

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Website
2 (41 reviews)
1.8 (6 reviews)
Reviewer's quote

Additionally, when making a reservation on the website one is flagged as Avis Preferred so you should be notified that Preferred service will not be available, providing you the option to choose another company. I'm going to definitely choose another company next Buffalo trip and possibly across...

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i went to rent a car in found out im on the do not list to rent a car. because they let someone with a fraud drivers license. with my same licenses number. with someone elese name on it....so i have too suffer for them letting a fake I'd drivers license rent a car.....

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AVIS Budget Group and Enterprise Holdings Pros and Cons

Pros
  • Stinks
  • Disastrous
  • Ricardo
  • Philadelphia airport shuttle driver
  • Enthusiasm while purchasing the car getting me hooked in
  • Car i rented ran well
Cons
  • Lack of customer care
  • Customer service
  • Lack of responsiveness of their customer service department
  • Return agents
  • Price
  • Poor managers attitudes while purchasing car

AVIS Budget Group and Enterprise Holdings Most Positive Reviews

Top rated reviews
5

I rented a car a week before the 4th of July supposed to had returned it that Sun morning at 8am so I took the car back...

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3.2

I left my 250 okaly sunglasses in my rental truck and picked up an new rental my 30 days was up. I didn’t go 4 miles...

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4.9

Avis in downtown Cincinnati, Ohio is hands down the best location I've ever rented from. Clean vehicles, professional...

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No votes

AVIS Budget Group and Enterprise Holdings Most Critical Reviews

Lowest rated reviews
1

AVIS NEVER MORE

I come to warn those who want to rent a car at AVIS than do the reasons that expose: I rented a vehicle...

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1

TOTAL!!! TOTAL INCOMPETENCE!
TWO weeks before my car was to be taken into the body shop I went to the rental agency &...

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1

Even thought this is not this location they are ALL owned by the same corporate division. These people just do not care!...

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1

i went to rent a car in found out im on the do not list to rent a car. because they let someone with a fraud drivers...

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AVIS Budget Group and Enterprise Holdings Latest Reviews

Recent published reviews
2.3

This morning I arrived at Avis at the LAX to pick up my reserved car. I shockingly found out that I was placed on the...

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No votes

i need help this not rite

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1

Expected to ride a doughnut on the vehicle from PA to NC. No assistance from customer service to resolve the issue....

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3

FRAUDULENT INCORRECT POSTING.
My company JayPac LLC is NOT listed as one of the companies Mr Brain J Lillie or Tracy K Li...

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AVIS Budget Group and Enterprise Holdings Products and Services

Most reviewed product and services
  • Avis Budget Group Car Rental (17 reviews)
  • Avis Budget Group Truck Rental (2 reviews)
  • Avis Budget Group Ford Car Rental (2 reviews)