PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AVIS Budget Group and Budget Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AVIS Budget Group
Budget Rent A Car

AVIS Budget Group and Budget Rent A Car Overview

Total reviews
102
578
Company responses
0
0
Issues resolved
1
3

AVIS Budget Group and Budget Rent A Car Consumer Ratings

Rank
57 out of 389 in Rentals category
98 out of 389 in Rentals category
Customer service
73 in category
71 in category
Product or Service Quality
39 in category
67 in category
Billing Practices
38 in category
60 in category
Website
66 in category
89 in category

AVIS Budget Group and Budget Rent A Car Rating Details

Customer service
1.2 (45 reviews)
1.2 (268 reviews)
Reviewer's quote

I rented a vehicle 28 days ago and someone hit it on the same day. I reported the accident to Avis roadside assistance and they had it towed. I just received a threatening letter from Avis demanding I return the car that they towed away on the same day I rented it. They've lost track of their...

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He called customer service to get a refund of which he was told that it would take 3 to 5 business days. Today is the 5th business day, and he called they told him that they needed to speak to his bank and that it would take another 3 to 5 business days again. I will be calling the customer service...

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Product or Service Quality
1.8 (44 reviews)
1.5 (221 reviews)
Reviewer's quote

...No assistance from customer service to resolve the issue. Roadside assistance was supposed to be 120 minutes and took 4 hours to swap tire. No availability for vehicle swap after tire was replaced with the doughnut..

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Ive been waiting for a call from a manager for date night I was told 24 to 48 hours still no call I was giving a car that were in need of service they had on the engine light I didnt notice until I got from away from the airport close to my Destination I would like to see if I can be on first half...

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Billing Practices
1.6 (43 reviews)
1.2 (209 reviews)
Reviewer's quote

This morning I arrived at Avis at the LAX to pick up my reserved car. I shockingly found out that I was placed on the Do Not Rent List! The Avis rep did not have any valuable explanation on why I would be on such a list except for me to call the number on the back of my Avis preferred card to find...

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...are wasting your time because they never plan to respond with a solution only more read next time yeah we’ll have your people tell the truth explain the billing process as well as ask if they need something not just apply what ever the *** they want and then tell you your signing a hold on your account but this is your total sign please. Well of course not they knew had we known we’d had ran to another rental place...

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Website
2 (41 reviews)
1.8 (215 reviews)
Reviewer's quote

Additionally, when making a reservation on the website one is flagged as Avis Preferred so you should be notified that Preferred service will not be available, providing you the option to choose another company. I'm going to definitely choose another company next Buffalo trip and possibly across...

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According to Budget's website, you can earn Amazon gift cards when you pay through Amazon Pay. I followed their direction to the T. Now they won't issue me a card...

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AVIS Budget Group and Budget Rent A Car Pros and Cons

Pros
  • Stinks
  • Disastrous
  • Ricardo
  • Quality vehicle
  • Vehicle was in good shape
  • Price usually good
Cons
  • Lack of customer care
  • Customer service
  • Lack of responsiveness of their customer service department
  • Customer service
  • Being overcharged
  • Being decieved

AVIS Budget Group and Budget Rent A Car Most Positive Reviews

Top rated reviews
5

I rented a car a week before the 4th of July supposed to had returned it that Sun morning at 8am so I took the car back...

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5

The rear driver side tire of our rental car kept going flat, and I had to keep stopping to fill it; probably since it wa...

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4.9

Avis in downtown Cincinnati, Ohio is hands down the best location I've ever rented from. Clean vehicles, professional...

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5

I reserved a suv for 6/19/15 wih a debit card. I was told that when time came jus go to budget rental @ metropolitan...

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AVIS Budget Group and Budget Rent A Car Most Critical Reviews

Lowest rated reviews
1

AVIS NEVER MORE

I come to warn those who want to rent a car at AVIS than do the reasons that expose: I rented a vehicle...

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1

AVOID Budget Rent-A-Car and Priceline!!

This was the first time I used Budget but also the last time. I would tell ever...

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1

Even thought this is not this location they are ALL owned by the same corporate division. These people just do not care!...

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1

Beware of upgrades at the counter. I rented through Budget on the phone for my rental for 4 adults/luggage. I prepaid...

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AVIS Budget Group and Budget Rent A Car Latest Reviews

Recent published reviews
2.3

This morning I arrived at Avis at the LAX to pick up my reserved car. I shockingly found out that I was placed on the...

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1

My son rented a car for when he arrived in AZ. Upon arrival, he was told that he could not take the rental due to him...

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1

Expected to ride a doughnut on the vehicle from PA to NC. No assistance from customer service to resolve the issue....

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3.4

Did not receive my refund for earlier return.

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