PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Av and AVG as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Av
AVG

Total Av and AVG Overview

Total reviews 78 49
Company responses 0 17
Issues resolved 1 0

Total Av and AVG Consumer Ratings

Rank
292 out of 1082 in Software category
171 out of 1082 in Software category
Product or Service Quality
182 in category
186 in category
Customer service
144 in category
132 in category
Style and Design
171 in category
163 in category
Exchange, Refund and Cancellation Policy
119 in category
150 in category

Total Av and AVG Rating Details

Product or Service Quality
1.3 (39 reviews)
1.3 (19 reviews)
Reviewer's quote

...They are getting my information from TMobile, so I am going to change to another phone service provide..

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...Its one thing if I agree to pay for a service but its another to get charged and receive nothing. I want my money back because I didnt order the product. Shame on AVG, horrible ppl..

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Customer service
1.3 (35 reviews)
1.4 (21 reviews)
Reviewer's quote

95 for a renewal, so I contacted TotalAV Customer Service by email, requesting an immediate cancellation and a refund of next year's renewal. I received an email the next day acknowledging my request for cancellation and promising to assist me with my request, They said they didn't want to lose me...

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...Could not find "Connect" anywhere, so called Customer Service. Spent 45 minutes to "fix" installation, then was told installation was now OK, but there was McAfee running in conflict (NOT TRUE). Also another virus-bearing encrypted AV program (ALSO NOT TRUE)...

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Style and Design
1.6 (33 reviews)
1.7 (14 reviews)
Reviewer's quote

I got my bill from my Bank on it was the amount of £58.80, which I did not recognise it was from TotalAV. I contacted them for a refund, having not authorised the payment. I had been a user previously, I was not satisfied as I had not seen or heard from them during the previous year, I was not even...

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Paid for and renewed "TUNE-UP"program for 3 years this June, 2020. They changed the whole program. It's total cheap junk. Convoluted, hard to find anything. Example: used to be able to easily find "check disc for errors" then select a detailed or quick check. No, not any more, just finding the disc...

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Exchange, Refund and Cancellation Policy
1.4 (33 reviews)
1.2 (18 reviews)
Reviewer's quote

...No refund came from TotalAV. I asked PayPal to assist me in gaining the refund. PayPal refused to help me...

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...I unsubscribe with you over the phone and was led to believe a refund was due, instead. Your sorry to see you go e-mail, states that I am still subscribed until 23 Feb 2022. Why would I continue untill then? Up to now I have had nothing but praise for AVG..

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Total Av and AVG Pros and Cons

Pros
  • Virus protection it offered
  • Price
  • Great for their virus protection
  • Avg has no pros for me
  • Non
  • Willingness to first address the issue
Cons
  • Being charged for a service after i requested cancellation
  • Worthless
  • Various
  • Very poor customer service
  • Customer support
  • Total bs sales pitch to address problem that was not there

Total Av and AVG Most Positive Reviews

Top rated reviews
5

I'm sorry we were cut off but everything was resolved and my membership renewed. Thank you Sheryrel

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4.9

Over the last few years of program ownership, I have had very few problems, and they were handled quickly and politely....

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4

I have no complaints about TotalAV in their regular security options; I have been a customer close to 3yrs with no...

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No votes

Total Av and AVG Most Critical Reviews

Lowest rated reviews
1

When my ZoneAlarm suddenly wasn't able to scan for viruses, I went with a free 7-day trial for TotalAV .. lauded as "the...

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1

I thought it was a good idea to get avg ultimate on my 1 1/2 year old Dell computer. It was running fine with very good...

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1

On May 9, 2019, I notified TotalAV.com that I did not wish to renew my subscription with them in response to an email fr...

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1

I had a product in my AVG Cart. I deleted it and got the message "Your cart is empty" but ever since, AVG has added the...

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Total Av and AVG Latest Reviews

Recent published reviews
2.2

I got my bill from my Bank on it was the amount of £58.80, which I did not recognise it was from TotalAV. I contacted...

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No votes

i lost access to my first gmail account now every month money is debited from my bank account i don't know what this is...

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1

took money for an item i had not ordered

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No votes

we had avg for few years, they called my husband saying it was past due. My husband called back left detailed message...

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Total Av and AVG Products and Services

Most reviewed product and services
  • Total Av Subscription (12 reviews)
  • Avg Antivirus (8 reviews)
  • Avg Subscription (7 reviews)
  • Avg Ultimate Antivirus (5 reviews)